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October 2023 by Evan Sozanski
Two years ago I had my debit card information stolen. Unfortunately it has happened again. The process to receive a new card via the mail is an incredible scam. It takes 7-10 business days to receive the new card in the mail. I called for a new card on September 28th. I'm now on day #14 (business day #9) without receiving the new debit card. I called cusomer service today & they informed me my card was never shipped. I also requested on September 28th that I would have my card express mailed for the fee that webster bank charges you (which is the scam). The support agent denied having the ability to send the new card via express mail. Well today is day #14, no card. I called today asking about an update and the agent asked me why I didnt pay for the express mail service. What!?? Now there is an option to do that? I'm so lost and confused.. The Webster Bank employees are just as incompetent as they were 2 years ago. I should have sswitched banks after the last fiasco. Horrible customer service. Poor employee training. And just an overall terrible experience banking with Webster. Get your stuff together y'all this is 2023. Choose another bank if you are trying to decide on webster or not. I can list a multitude of other issues with this branch.. Reach out if you want more information.
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October 2023 by Flip Adelphia
Horrible bank. Choose a different place to store your money.
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August 2023 by Ann Hartley
Always great customer service! Carlos spent time explaining the benefits of savings to my teenage son, various saving options, showing him how to use the bank app… Staff at the South Windsor branch went above and beyond my expectations every time we visited their office.
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July 2023 by Sahmeebuilt
Love the staff ! Always feel welcomed and they are very very professional. A+++
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September 2022 by Shelley R.
Cristina is the acting manager but she should be made the permanent manager !! I went in this morning with a difficult request. I had a bad attitude too! After talking to a few employees Cristina took over and handled my request and my attitude with professionalism! Make this girl the manager!!
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July 2021 by John Stichs
Recently my Webster banking account was compromised. I was told by the bank teller to contact Visa to dispute the multiple fraudulent charges posted on my account. Visa informed me to contact Webster. Went back and forth for a few days like this. Meanwhile, most of my money was stolen & I had no way to make online payments for important bills. Also, Webster charges you around $28 to have a new debit card mailed to you. Otherwise, the new card may take up to 10 days to reach you without the expedited service! What a scam! This is the first Google review I have ever written. Incredibly rude customer service between the teller, the store manager & the online representatives for Webster banking. This is day 4, still no resolution. Still waiting for my card to arrive, also waiting for the dispute to be settled. Step it up Webster. Print cards on site. Dont charge members services that should be free during disputes. It's 2021
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December 2020 by R M
What a horribly disorganized mess. It's mind blowing...in the worst way.
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December 2020 by Tony
Horrible experience, time after time. Repeated no mask wearing. Terrible customer service. They aren’t organized, terribly rude manager. Avoid if possible - wish I could leave 0 stars.
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December 2020 by For Reviews
Rude staff. Poor service.
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October 2020 by DC
Great customer service every time!??
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February 2020 by Bonita Lee
Great customer service. They are polite and respectful.
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December 2018 by Thomas Perone
The staff is great and always remembers us.
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March 2018 by Ashley VanDyke
I am proud to be a customer at this webster bank! In south windsor CT
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November 2015 by Kiara Colon
Great customer service...very friendly staff and quick transactions...
