-
February 2021 by Kiley Caprio
Great & happy service! Ran through in a hurry, the staff exchanged sizes for me while I was in the dressing room. Love it!
-
November 2020 by Satish Mallavarapu
Poor customer service, ordered online for wife’s birthday, received confirmation over phone my order is ready to pickup and drove abt 20 miles and got a response ‘your order is cancelled and we don’t know what happened’ with an wrong attitude, but other lady was okay she tried convincing...not buying from WHBM again and specially from this store... stay away
-
March 2020 by Abd Matar
Cool store with an awesome service? Melissa will take care of you
-
January 2020 by Allie Brady
Just stopped in to do a return and the women were very nice to me. I was on crutches & they helped me, too. Great fashion and very courteous.
-
July 2019 by Diane Say
Most times, I find exactly what I need and want. The sales are great too. Nice quality.
-
March 2019 by Buck
The price is right. The assistance is greatly.
-
March 2019 by Elizabeth Martin
This is the only store where I have ever bought items suggested by the sales associates. These ladies know what they are doing. Let them dress you and you will look amazing.
-
November 2018 by A A
I called to ask a simple quick question and was immediately placed on hold. Nobody ever returned. They forgot I was on hold. Bad service. Dont recommend. VERY UNPROFESSIONAL
-
August 2018 by Amy Clarke
I had gone into WHBM after ordering a skirt online and finding that it did not fit/appear as expected. I walked in, with the intent of returning the item and leaving. Having worked in retail for ~3+ years, I knew that because I was returning an item, I would likely be directed to current deals/sales that were going on, in hopes I would offset the return cost to store sales by purchasing something.
-
July 2016 by Amy C.
I had gone into WHBM after ordering a skirt online and finding that it did not fit/appear as expected. I walked in, with the intent of returning the item and leaving. Having worked in retail for ~3+ years, I knew that because I was returning an item, I would likely be directed to current deals/sales that were going on, in hopes I would offset the return cost to store sales by purchasing something. The sales associate, Lindsey, went well above and beyond my expectations, giving some of THE BEST customer service I have seen in a very long time. She asked why I bought the skirt online, to which I admitted that I am starting a new job this week, and was trying to find clothes. She asked what size I was and smiled, saying "I have some ideas for you!" Lindsey hand-picked outfits for me from the sales rack. Not only were the outfits wonderful, but they were well within my price range. Lindsey offered style advice and fashion tips that were invaluable to someone like myself - a young professional starting out. She offered clothing that was flattering and comfortable, functional yet professional. She listened to what I liked and disliked about certain outfits/pieces, and addressed those needs with patience and a smile. I now feel that my wardrobe matches myself and who I want to be - a young aspiring, spunky professional. The clothing pieces are all high quality, and Lindsey's hand-picked fashion advice helped me explore styles that I wouldn't have considered otherwise. If you aren't happy with your wardrobe, but don't know how you could switch things up, this is definitely the place to go to. Overall, this store has great quality products with some of the best customer service you can find. You won't be disappointed.
-
December 2015 by Connie D'Agostino Dufresne
Every one was so helpful and really nice! Thank you ladies for getting me ready for next week!
-
November 2014 by Michelle R.
I bought my first pair of jeans from WHBM at the West Hartford location. I wore them for the first time and snagged them on a metal chair leaving a small noticeable tear. I went to this location to let them know what happened. I barely got a few words out before the woman behind the counter said that she was going to see if they had my size in the store. They did and she exchanged the jeans with no questions asked. Very good customer service in my opinion!
-
June 2014 by Renee C.
Amazing customer service and style recommendations. Love it!
-
September 2012 by Emily Flahive
They are sooo helpful and sweet and helpful and learn your first name and make u feel welcome. Great prices too
-
March 2012 by Tracy F.
This is the only White house Black market I've been to and I agree with the other review that it is horrible. But, I have different reasons. I am in my 40's and look like I have some money. They have always been pushy upsellers at this store, but my last experience was so bad I will never go back. I went in to buy ONE pair of jeans. I am six feet tall and skinny, so this is not easy. I made the horrible mistake of asking the associate for help in finding a pair of jeans. I found a pair on sale and started to try them on. w/in 5 minutes she brought in 7 pairs of dress pants in black, white and red...10 blouses and 2 pairs of high heels. The heels were what made me snap. I am six feet tall and I limp! If she had looked at me instead of running around grabbing every size 6, she would have clearly seen this. I got dressed, went to the counter with the jeans and told her that was all I needed. So, she was openly irate and rude at this point, handed me the receipt and walked away.
