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January 2024 by Guero Hernandez
The cashier Yendri shows horrible laziness, terrible customer service
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December 2023 by Suave Nosal
Horrible customer service . I will never open a nother account with this bank again poor customer service
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October 2022 by LA Be
For many years I used Chase and was very happy. I had moved to an area where there were no branches. I left Chase, which made me very sad. I use this bank for all my banking needs. On Thursday, I went to this location since I moved back to the area thinking I could open a new account. Well, the snippy teller took my number and informed me that I would receive a call by the end of the day to make an appointment. Today is Sunday, and I never received a call. What an extremely RUDE woman. She had dark hair and pulled it back in a ponytail. I have never seen this woman thank goodness. Now I am frustrated and will need to open an account with another competitor all because this teller couldn’t do her job. I really wanted to open a Chase Premier Account. I may even close my other accounts since this branch has such an issue with calling new customers.
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April 2022 by Lindsay Zalewski
Wendy was extremely helpful when I came in with my dad to set him up for online banking. Thank you so much Wendy!!
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April 2022 by Suri Reiss
I agree with reviews. I never write reviews, but had the same experience. No customer service- they told me they will call to make an appt for new accounts and never called. Terrible. Will be trying a new location and am considering leaving chase.
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December 2021 by Be Bent
For many years I used Chase and was very happy. I had moved to an area where there were no branches. I left Chase, which made me very sad. I use this bank for all my banking needs. On Thursday, I went to this location since I moved back to the area thinking I could open a new account. Well, the snippy teller took my number and informed me that I would receive a call by the end of the day to make an appointment. Today is Sunday, and I never received a call. What an extremely RUDE woman. She had dark hair and pulled it back in a ponytail. I have never seen this woman thank goodness. Now I am frustrated and will need to open an account with another competitor all because this teller couldn’t do her job. I really wanted to open a Chase Premier Account. I may even close my other accounts since this branch has such an issue with calling new customers.
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August 2021 by Heather Reed
Went on a Saturday to open a new account for my son. We were told we needed an appointment and that someone would call us to set one up. No one called. My son made an appointment online. He received a confirmation of the appointment. He went to the branch. The person was not there and he was told that he needed to call before he came to make sure the person was in the office, which is the worst customer service. We are going to go to a different branch.
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August 2021 by Bash El-Bashary
We've been to this branch 3 times now, and the staff are always eager and willing to help. We deal with Wendy every time and she's an absolute star.
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May 2021 by Roni Berg
I’ve been a Chase customer for over 40 years. I’ve never been asked to let another customer go in front of me before in my life. The teller did so at this location. In addition, I was told it would be better if I made an appointment next time. I understand my transaction was going to take longer to process than just a deposit, but I waited on line, waited my turn just like everyone else. Perhaps additional tellers should be at the counter during busier times? The situation was handled poorly.
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May 2021 by Rudolph Guarnacci
I've always enjoyed this location and don't mind driving 20+ miles to get to it. Their staff is friendly and helpful, as it should be.
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January 2021 by Connecticut USA
I've been a client at Chasr for more than 20 years , today I walked in at this branch to ask about a new savings account, there were no other customers there, no one aside from the teller, a guy in a cubicle and this short-haired with glasses woman in another cubicle on the other side.The teller asked both the guy and short-haired woman if one could help, the woman got up and was very unpleasant.I totally understand that with a pandemic most times we need to make appointments for certain types of services but at least she could have manners when telling the customers they wouldn't receive them without an appointment.This woman was rude, unpolite and her customer service is horrible..
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November 2020 by Bonnie H.
I opened a small Chase Savings account 3 years ago. I needed Medallion Signature Guarantees on a few documents and I thought it only fair, although they did not require it, to open an account in return for that convenience. The staff has been consistently friendly, helpful and knowledgeable, so much so, that I chose to open, despite being a long time BoA customer, both of my parents' Estate accounts with them. In both cases the process was straightforward and easy.
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September 2020 by KiLLA GAMING
I love Chase bank. I made a checking account easy with then and chase has great loan deals
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July 2020 by Luisana PB
If I could give it a 0 stars I would. Just received the worst customer service at this bank. There was a dog inside also like is it a bank or a pet shop ??? No wonder my mom wants to close her account this bank doesn’t care about customers !!!
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May 2020 by Katharine Lange
Wish I could give 0 stars - Chase is the biggest funder of the fossil fuel industry. This is unacceptable. It's imperative that we divest from fossil fuels immediately. Please consider changing banks if you care about your future.