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July 2024 by ezr0cool 1
Now the pharmacy doesn't ta5 phone calls
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June 2024 by Paul Nittoli
Texted 06/22/24 that my rx was ready but when I got there was told all systems were down and unable to fill my rx. Went today 06/23/24 at 11:30am and store was closed. Will be moving my business elsewhere. Will be calling the state of ct health advocate.
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June 2024 by Lawrence Berger
Worst pharmacy location on planet. Now they don’t answer phone in pharmacy and have a voicemail. I don’t blame staff. I have spoken to they. They are helpful and get things done. This is no reflection on them. It’s the parent company that is too cheap to hire more staff. Will slowly move to another.
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June 2024 by Michel Onofrio
Went in today with my mom she has lost a lot of her voice from being sick. I went up to the counter and explained to Jodi that I was at the drive window & they said we needed to come in to try my mom’s insurance card inside to see if they will cover the medicine. She told me that we need to go to the drop off window. Then once we were done we went back to Jodi’s window. I was standing next to my mom she was speaking I was listening in close. It was hard for my mom to talk due to being sick. She was asking Jodi a question and Jodi had a hard time understanding my mom so I said she means this very nicely and she turned to me and said very nasty & who are you ?. She knows I’m with my mom I explained that a few minutes before hand? She is rude, nasty & a bully. I told her she needs to work on her delivery? she told me to sit down of course I would not I’m there with my sick mother trying to aid and help her. This is the worst place!! Before Covid it was a dream to go in there. They don’t care because they know we have no choice but to go in when we are sick and venerable. It’s disgusting!!
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May 2024 by Eileen Smith
Incredibly rude pharmacy employees. At least tell the customer what is going on and don't act like we're idiots. Keep in mind we are getting a prescription for a reason and probably are not feeling our best.
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May 2024 by Ayla Kosovac
worst pharmacy ever, i’m switching over to somewhere else. they’re always confused, they’ve sent some of my scripts back to stock after only 2 days when they have to wait 12 before sending it back. everytime i pick up my sisters medication, they make me pay even though they have her insurance and her insurance covers it. in the past 3 months, i’ve had to give them MY insurance, my sons insurance and my sisters insurance information at least 5 times when they should already have it on file. the people have no idea what they’re doing there at ALL.
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May 2024 by catherine slipski
I am absolutely appalled at the way the pharmacy treats their customers. They are absolutely rude on the phone and in person. Worst customer service I have EVER received! Something needs to be done. I have called corporate and made a complaint and they have done nothing. Such a shame!
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April 2024 by Peter W.
Nice place, well organized. I went in here looking for floss. Found the waxed and unwaxed options. Thankfully there was plenty of waxed floss, the unwaxed ones were short in supply. The employees helped me find the right aisle for dental care. When I checked out, the team member was courteous and wished me a nice day. Good experience.
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March 2024 by Justin DeBondt
avoid this pharmacy
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February 2024 by Evelyn Slifka
These people straight up do not answer their phone. I have called them again and again and they never ever answer. You cannot talk to them. Instead you have to go to the store and talk to their incredibly overworked and stressed out staff, who are hardly eager to help given their situation. Just a mess and I blame CVS corporate. They are putting this location and its employees in a terrible position.
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February 2024 by Jami Chiarella-Kopec
Why is everyone in sweat pants or jeans?
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February 2024 by Mike S
This is an incredibly busy pharmacy! But Elyse, the pharmacist in charge, went out of her way one evening, so that I wouldn’t have to travel to Naugatuck to get a new prescription that they did not have in stock. I so appreciated her customer service! Thank you Elyse!
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February 2024 by Christopher M M.
Awful! I dont want to minimize the importance of a break or break for lunch to anyone, but shutting down the entire pharmacy and inconveniencing customers who are trying to pick up a prescription is just poor service and shows just how important the employee is over the customer. Here is an idea...how about taking lunch in shifts so you dont shut the entire pharmacy down? Every other business along Main Street in Southbury seems to have that figured out. Clearly this location is undersized as I am often told that my prescription just filled by my doctor will be filled in four days. Four days? Worse is getting the daily or sometimes twice per day text or phone call telling you to pick up your prescription...I am trying but you are closed for lunch! No wonder why CVS is struggling as a company to survive.
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February 2024 by Griffin Colopy
Horrible pharmacy. Wife has been on hold for 2 hours after calling for DAYS to get her prescription filled. At least it’s nothing important like MEDICINE. Time to leave. At least Walgreens is 0.3 points higher on reviews. Can’t be worse than this.
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February 2024 by Jami Samuelson-Kopec
Why is everyone in sweat pants or jeans?
