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December 2022 by Chitalian MidasGuy
Arrogant, assumptive, talks down to you. And well, me and my whole family are never going back here.
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November 2022 by Baron Jacobs
Got a same day appointment for an issue that turned out to be misdiagnosed elsewhere. Dr. Filchak took the time to make sure I knew what was going on and how to remedy it. All of the staff I interacted with were extremely pleasant. I would highly recommend him to anyone in need of eyecare.
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November 2021 by Angela Calo
I was extremely disappointed! Tried to get correct contact lenses for weeksNo one knew what my trials were, my prescriptions were written incorrectlyThey failed to return numerous phone calls My go to office for years is now gone
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November 2021 by Jack G
Dr Filchack was recommended to me by family and friends. However, when I set up my first appointment they said they take both Medicare and Connect Insurance. Everything went well and I didn't get billed. 3 months later, I needed an appointment for an eye infection and they charged me a copay and said they do not take the supplement insurance through Connect and that they never did.One time they take it, another time they do not. What gives??? Not very reliable on their office policies. WATCH OUT for their billing.
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November 2021 by Peter Scherer
Just hung up after waiting 11 minutes on hold. Multiple messages have not been returned. Was promised a replacement pair of glasses for having the incorrect ones ordered first. It's been almost two months now in this attempt to get a wearable pair of glasses that I paid for already. Can't describe the level of annoyance I'm feeling without getting this review flagged. My only advice, don't go here. Something has tragically happened to this business....I guess it's time to go back to lenscrafters.
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November 2021 by Crystal Ball
Dr Filchak has been my eye doctor for 5 years. They were always great up until recently and they have really gone downhill. Their customer service is horrible. First of all their door is locked all the time which is great for safety purposes however I was not informed ahead of time nor was there a sign on their door stating I would need to make a phone call to come inside and perform a “covid safety check” at the door. About two months prior I called and asked if I could make an appointment to come in to have my eyeGLASS lenses replaced OUT OF THE FRAMES and they said no appointment is needed just come right in. So about a week after that I went there and at that point their door was not locked and walked in, but a staff member came running at me as if I was an intruder and asked if I had an appointment I said no and they said get out, and I tried to tell them I was told I didn’t need appointment so then she told me to get out anyway, and it was not very friendly. I finally made an appointment and like I stated I was not informed that the door would be locked I had to call to get into the building. It’s extremely disorganized. The exam went well but at the time of checkout and ordering contacts the eyewear associate was extremely rude and offensive. She tried to get me to pay more by not adjusting the insurance correctly for the glasses and contacts after repeatedly telling her I wanted a six month supply and not yearly supply of contacts. I had asked her to recalculate it but she insisted that it was less for the insurance to adjust the glasses instead of the contacts, but of course it was because she added the year of contacts instead of the six months, so finally after 5 recalculations got it down to a reasonable adjusted amount. She didn’t even ask me if I wanted the year supply she just assumed and put it on the bill and went directly to the point of sale transaction and wasn’t even going to break it down for me. I felt it was more like a sales pitch than a doctor’s appointment. Then not only that she pointed out my age after I wrote my date of birth and noticed my birthday coming up and stated yeah you’re getting old like all of us and then after struggling to put on my coat reminded me how “ old “ I’m getting there but I am not even middle age yet, but as a woman approaching middle age it does get to be a sensitive topic and to point it out many times. Wow! It was extremely demeaning and insulting the way it was worded as well. Very unprofessional and was targeted at me to be an insult. She used my age to try and devalue me as a person and in a discriminatory way. I will never go back there again even though I have been a faithful patient for 5 years.
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September 2021 by Jessica G.
They ONLY want to sell you glasses. $700 in glasses that I can't see thru. I called several times- no resolution. DO NOT GO HERE !!!!!!!!
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January 2021 by Ashley M.
The receptionist was extremely rude and not willing to help at all. I broke my glasses and I was looking for advise on what to do. She gave me major attitude the moment she answered the phone and basically talked down to me the whole time. She wasn't willing on helping me in the situation at all and that's why I will never go to this eye doctor again. I asked if I could make an appointment and she snapped at me. Get better staff whose actually willing to help patience and not make them feel worse when they are in a sticky situation.
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November 2020 by Mark Berkowitz
Dr. Todd is awesome. She is pleasant and helpful. Gail is great as well and everyone in the office makes you feel important as all are helpful and attentive.
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November 2020 by Charles Householder
Excellent experience ! Office staff made me feel comfortable. Dr. Todd was very detailed with the explanation of my eye exam! Highly recommend!
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November 2020 by Gina Farra
Great COVID-19 process. Easy, not involving anyone but the patients. They take your temperature and do all but the exam part over the phone. Don’t be afraid to visit!
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November 2020 by Katie McCloud
What a pleasant experience! Staff was so helpful with all of my questions prior to coming in and once I arrived! Wonderful to come into an office full of happy and super nice staff! Would highly recommend this office!
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November 2020 by Doris Landaeta
Dr. Filchak is a pleasure to deal with. His staff is extremely pleasant and accommodating.
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November 2020 by KAREN SKIBA
I had an eye issue. I called at 9:01 and at 9:45 I was sitting in a chair being treated. I always have a great experience with Dr Filchak. His office staff is equally as nice.
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November 2020 by Sal Catalano
Dr Filchak and his staff are thorough and I recommend this practice for your eye care needs. They efficiently handled my appointment during the restricted nature of Corona life.