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November 2023 by Yasmin Marques Pereira
Best bank and great employees!! Thank you ❤
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October 2023 by Giorgia K.
No such thing as overdraft protection here. They take fees out for everything!! Don't waste your time here you'll lose more money then you put in!
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September 2023 by cheesis crust
Tried to order a replacement debit card because the numbers that aren't raised numbers but somehow printed on my card are almost wore off and you can't see them anymore. I was told they could order and mail me one in a week and I said yes. Then was told I'd have to go into a branch. Went into the branch and was told they could give me a new card but it would have a new different debit card #. Hard to imagine there's no way to reprint a card with the same debit card #. What? With just about every bill i have being on an automatic payment through my debit card # that would be a huge pita! Seriously? I bet a scammer can probably print a card out with my number on it and use it, but my bank can't? Wow. When I used the zelle service which they offer in their mobile app to transfer money it withdrew the money from my account twice and sent it to the recipient twice. Called the bank and they said there was nothing they could do I needed to call the recipient and have them send the money back to me. Wow again! They offer the service but yet they're don't take any responsibility when there's an error on the part of that service which had nothing to do with me. ☹️
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August 2023 by stacy Dudek
Just went inside to make a quick deposit (Southbury branch) at 3:15 on Tuesday, (8/15/23) and there were 4 employees standing around complaining about a customer in the drive through, whose little dog was hanging out the car window, looking inside for a treat. I thought it was the cutest thing and was about to say so, when one of the male tellers says “I hate little dogs!” Then the female teller says, “I don’t like their high pitch barking.” I wonder if they realize how offensive and mean they sounded. Especially to someone that has small dogs and loves them very much. As a veterinarian, I was shocked by their comments. I will stick with my hometown NSB branch in Woodbury from now on, since they ALWAYS treat my dogs with kindness and are happy to offer them a treat.
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July 2023 by Donna S
Some boy wonder convinces their superior to "upgrade" the online system. They switch to a new platform which cuts off their former platform.The new does not communicate with the old. There is no way to access copies of checks from the old system. They also have no idea when or if you, the customer will have access to copies of checks from the old system. This is a huge oversight.Whomever this boy wonder is, should be fired immediately! Whomever authorized boy wonder should also be fired! This is just a small example of their ignorance. Do not do banking here!
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July 2023 by Jesse H
THE WORST BANK in the world. The customer service is non existent. We have been trying to get a mortgage statement for my sons kindergarten registration for over a week now! They still haven't provided one since their garbage online portal NEVER works. Steve who signed us up for our mortgage is such a rude, condescending human I cannot believe he is still employed. STAY FAR AWAY!!
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March 2022 by Noeraag Gahar
Great visit and staff were awesome also very quick.
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March 2022 by Peter Homick
Always helpful and friendly. The staff are always friendly and efficient
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January 2022 by Vivian Templeton
I have 4 accounts and 2 mortgages with NSB. I love them! The employees are helpful and respond to your issues immediately. I highly recommend banking with them, and have brought a few non profits I volunteer for to the bank.
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June 2020 by Ciara Taylor
WORST bank ever they give people wrong receipts because they claim there was a glitch in their system maybe they should have a update...
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January 2020 by Narda Castro
They don't give it their best effort for a home equity loan only. The underwriter are unprofessional and rude if they don't like your last name they will deny you a loan even if you qualify. Would never recommend them to anyone . Very disappointed the way they handled things in an uncaring manner. They are terrible for home loans but great for personal loan in communication.
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July 2019 by Joesh Zurotis
They attempted to charge me a fee for closing my account because THEY charged fees and forced me into a negative balance. UNBELIEVABLE.