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December 2023 by Joshua Halsband
Very clean. The cleanest Planet Fitness I’ve been to in CT and NY.
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December 2023 by Jameson Cyr
gym needs more accessories for the pulling machines, very bare-bones here. I’ve been to planet fitness locations from coast to coast, never seen one with such a minimal number of handles for the cables. Also; please get a second bench for the men’s locker room. One isn’t enough.(response to owner) why do i need to speak with staff? do they have more authority than you?
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October 2023 by Jessica Cyr
My husband is a gym goer there. He doesn’t carry his phone while working out. I was having a medical emergency earlier today and tried to call the gym multiple times and no one answered. (Mid day) Thankfully a family member works close by and ran over there to let my husband know what’s going on. Do better Planet Fitness. Answer the phone when it rings. It’s not hard. I’ve worked in retail and in offices before. The person in front of you can hear that the phone is ringing. They can see that you’re on the phone. Phone first, then people. If there’s a huge line, take their number and call them back. Common sense.**responding to the owner’s commentThank you, I’m on the mend. I had a pretty bad asthma attack while alone. Pretty scary!It’s quite easy to figure out a solution, hire another person. If that can’t be done, then make sure they do their job by answering their phone. From my understanding not many people were there. My family member who isn’t a member of the gym walked right past the front desk and into the gym. They weren’t even acknowledged, let alone stopped. That’s a safety issue right there for a number of reasons.
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September 2023 by Skylee Cartagena
I love coming here everyday it feels welcoming and not intimidating. I used to be so anxious to go to the gym because everything looked so complicated and crowded, but this place barely has a lot of people, and when they do have people, everyone's doing their own thing. It's very clean and the equipment seems fairly new. The bathrooms are sparkling. There's nice signs around that say things like "you belong," which actually made me feel better and more motivated. Love it here!
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August 2023 by daisy c
Love this place the team is always tidying up the workout places. The welcome you with a smile and a greeting. It's a great place to get healthy and stay fit! I love bringing a guest along to show them what they are missing!
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July 2023 by Eileen Gressi
SOUTHBURY BEST GYM CLEAN GOOD STAFF REASONABLE
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July 2023 by V. Lewis, Writer
Have been a member for several years, really just to supplement when I can't work out outside IE: Winter months. The membership is affordable and I like that (with the Black card) I can go to other locations, sometimes even on the same day if my schedule permits. Wide variety of machinery, including the 30-minute muscle training workout space. Typically, I use the treadmill or elliptical. I have no excuse but to exercise year-round; rain and snow are no excuse!I love that I can bring a guest, or refill my water bottle, too when on the go.
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July 2023 by Noelle Chislum
Great place to workout at. Well organized and friendly employees and well respectful. The gym is well maintained by the great employees.
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July 2023 by Kevin Barrett
I usually don’t post negative reviews but i am a little dumbfounded how you can’t even hum along songs on the treadmill without staff stalking u and ask you to be quiet ! Otherwise i enjoy the facility!
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June 2023 by Kevin B.
I normally like Planet Fitness but i had a experience with a young staff member who saw me singing to myself on the treadmill and immediately came over and complained. I then was humming to myself and again came over and said i needed to be quiet. I understand if i am loud and disturbing but i was humming not to mention i have been singing for a long time but really i felt like i was being stalked! This was in Southbury !
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June 2023 by Eileen Sullivan Studdert
The staff is friendly. The trainers are knowledgeable. The place is clean. And the setup of the different stations makes it easy to rotate through an exercise routine. And, the price is an excellent value. I wish you had an area to offer classes; otherwise, the facility and staff are terrific!
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June 2023 by heather thompson
Inexpensive, clean ,and they have great facilities. The crew are very nice and polite as well. I recommend Planet Fitness!
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April 2023 by Ann Martere
This facility has a wide variety of work out equipment, for all ages and levels of ability. I've never had to wait to use a machine, the staff is great and it's VERY CLEAN.
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March 2023 by Joe Stota
Third time in a month the gym hasn't opened up at 5am. But they are quick to take your money out of your account. Something needs to be fixed maybe the manager or owner should be covering for call outs. Some people can only make the gym at 5am if you need to open later due to staffing issues change your gym time, This isn’t fair to the members there’s consistently 15-20 people there every morning waiting in the parkinglot. Maybe corporate should know about this it’s a common thing at this gym lately.
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February 2023 by Joe S.
Second time in a month the gym hasn't opened up on time at 5am. But they are quick to take your money out of your account. Something needs to be fixed here all the other gyms around the area do not have this problem drive by them on my way here they're open at 4am
