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February 2024 by Michael H.
The shower area and in particular the steam room and sauna are often filthy and malodorous. Why do you allow people to enter the steam room fully clothed? Why do you allow people to use the sauna for drying gym clothes, grooming, and dressing? There are people in the sauna with sneakers and gym clothes. It starts to smell like dirty socks not to mention the germs introduced into the shared space. People bring food and drinks into the shower area and sauna. The sauna door does not close properly and there has been no attempt to fix it.
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January 2024 by Paul Grout
Nice place and nice saltwater swimming pool which feels a bit fresher. Sauna and steam room were pleasant and it wasn't overly busy when I was there on a day pass.
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January 2023 by Beth Z.
It's cheap and it has such potential, but it's really tired and lackluster. Note to management: invest a little money...At least it's never crowded!
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January 2023 by s c.
It's cheap and it has such potential, but it's really tired and lackluster. Note to management: invest a little money...At least it's never crowded!
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November 2022 by Rebecca Kristol
Gym management is rude and most unpleasant!
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April 2022 by Gloria Watts-Garner
superb
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February 2022 by Elizabeth F.
Isn't it AMAZING that one kind act of a human being can in fact alter the course of one's day or evening. Coming to this beautiful health club is such a joy. Walking into this club greeted by "Joe" or " Tristan" INSTANTLY changes one's attitude because they are so Friendly, Helpful & Professional. Very much APPRECIATED !!!!!
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October 2021 by nina lentner
My favorite place
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July 2021 by J LPe
Unfortunately, this place has the facilities and amenities to be great, but it still comes up subpar. It has a lot to do with how the staff speak to customers and members. I recently was amazed when a young girl, Juli, who stated she’s the assistant manager, was completely rude and rolling her eyes at me. I literally have only been a member for two weeks, and mistakenly brought an ice coffee with me. I thought because it was hot and they don’t sell that, it would be okay. Instead I had this twenty something kid berate me for it, even after I apologized and threw it out. Upon entering the outside pool,I found a group of Hispanic women drinking wine. I couldn’t get over that I was told to thrown mine out yet they had wine from a bottle they brought. I first thought maybe this Juli girl just didn’t care for me, but then I saw her be horribly rude to an very elderly female member and then a young family who were hotel guests. After they left, she proceeded to talk about them and roll her eyes, and make gestures with the general pool manager.I was astonished that this girl and her supervisor could be so rude yet still hold a job. I brought my concerns to the general manager, David, who seemed like he could care less. What’s sad is I’m planning my wedding and was really interested in having the reception at the Heritage, which is why I joined as a member. Now I am going to look at an alternate venue after I’ve seen how the customers are treated. I would be horrified if my wedding guests were to be treated badly by the rude assistant manager and manager of the pool. I would imagine that’s how all the staff treat guests there if the two main ones act that way.
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October 2020 by Elizabeth Fleming
I have to recognize Julie. In spite of her youth, this young lady can teach many many people about Customer Service, Professionalism, Friendliness, HARD WORK. She is a COMPLETE ASSET & GIFT to the Riverwalk Athletic Club !!!!!!
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March 2020 by Mr. Biggs Biggs
Great gym, love the sauna and steam room!!!
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February 2020 by Gail Christian
Zumba and Saturdays at 9 am...fun fun
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January 2020 by Jeffrey Peters
Members don’t receive many benefits. Difficult to swim when there are swim classes going on for Noah’s Ark, and pool is often cold and not taken care of. Most of the desk staff are nice except Christina. She goes out of her way to be rude to members, although we are paying top dollar to use facility. Our fees should result in a warmer pool, and better staff. Kids aren’t allowed to use the jacuzzi, fitness equipment, or sauna/steam room, but are still expected to pay a normal guest pass fee. The manager takes no direction from members or hotel guests on how the staff is.
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March 2019 by Fred Bailey
Clean, calm and convenient.
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March 2019 by Luke Chang
I used the Riverwalk Athletic Club while staying at the Heritage Hotel. I enjoyed using the facility. Indoor salt swimming pool wasn't too big, but it's sufficient. There's an outdoor pool, but it was winter during my visit. Treadmills, elliptical, weights, free-weight, stretching, etc., there's quite a few options. Jacuzzi, wet & dry sauna, showers, towels were provided. There's a lot to like about this place. 👠Staffs were helpful and friendly. Definitely would stay at this hotel again since it'll give me access to this facility.
