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February 2024 by Eugene Crawford
Packages and parcels will not be delivered to house. Tag says no secure location. We are here 24/7. Easy access.talked to manager. No response. Others say driver can’t turn around. Tractor trailers turn around. So between a driver that can’t drive and a manager that won’t respond I loose meds, packages, and service.
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December 2023 by Pia Islam
Avoid Dan and the manager cassandra at any cost. They are the worst people ever to be working here. Rude and stupid.
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December 2023 by Eric Olsen
Everyone in our PO has a positive and helpful attitude. Thank you all...the Holidays are coming!
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July 2023 by Clare H.
When Amazon gives the delivery to the Southbury USPS, it's a joke. Today, I came home to find a large box on the steps leading down to my house and, to make it even better, the box was opened. I have a complaint with Amazon about this and if anybody wants, I took pictures which I would be SO happy to post for your edification. BTW, this is not the first and I guarantee it will not be the last example of the sloppiness of the USPS. I have had boxes dumped on my driveway and a bench that I have for dog walkers to rest next to my mailbox for anybody to steal.
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June 2023 by Joseph DiTomaso
Horrible customer service mail was thrown on the ground in my driveway in the rain on 6/12/23. They are nasty and cursed at me! My taxes pay their wages. The Southbury Connecticut branch is the worst.They think because they are part of the Government they can do whatever they want
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May 2023 by Belinda Garcia
Horrible experience with the clerk who took care of us for our first passport APPOINMENT that we had scheduled on 5/10 for my 3.5 year old son and 1.5 year old daughter. She was passive aggressive with the older gentlemen in front of us when he requested to help with his shipment stating "Honey I am not your personal secretary" and tried to cover things up by being nice afterwards. I remember thinking ooops maybe i should have scheduled elsewhere but i decided to go here because they would probably be less busier and more patient with my kids, as opposed to my other options. I left here feeling like I should have put her in her place but more than anything I was shocked that she dared to tell me " ooo come on mom- it's just a picture" when I requested to quickly re-fix my son's hair before the picture. It literally took less than 1 minute. No it was not just a picture, it was our special moment as a family and my kids first passport that I would like to keep for memories to cherish. She clearly doesn't have kids and should not be working in a cutomer service .
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February 2023 by Willy Lowman
Probably one of the best operators I have been in. Admittedly were talking government operations. So relative review
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January 2023 by Dan F
The Southbury mail carriers do an excellent job of handling a difficult task, especially the ones who deliver on our main roads. Heavy traffic makes the delivery on Main St North dangerous. We appreciate the work that you do for us everyday. Thank you.
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December 2022 by Robert Hunter
Not best for variety of interesting stamps. Try Hawleyville. Nice people there too.
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December 2022 by Aileen Spak
Said a package was delivered but wasn't. It's terrible that you can't speak to anyone on the phone. The automated service is the worst and they expect you to input the very long tracking number...you can't even say the number, you have to put it in. This is why the USPS will be out of business eventually. Worst service ever and the fact they can't get the correct address.
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August 2022 by Gerard Grossano
Great people work in the Southbury post office. Always pleasant, helpful and knowledgeable. They make you feel like they are glad you came in.
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January 2022 by GG
Great people work in the Southbury post office. Always pleasant, helpful and knowledgeable. They make you feel like they are glad you came in.
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June 2020 by Peter Robinson
Friendly and often funny postal employees. Lucky to have a great local post office
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May 2020 by Capt Chrisj94
Had a package lost, but got a response so fast it was incredible. Really great customer service!
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February 2020 by D M
This is the BEST post office location in the area (from Bethel to Middlebury). They are friendly, knowledgeable, courteous. They can help you with anything you need postal or passport related. Love them all.
