BJ's Wholesale Club offers a designated shopping hour for members aged 60 and older from Monday to Saturday, 8 AM to 9 AM, and for first responders on Sundays from 8 AM to 9 AM. Many customers appreciate the store's organization and ease of navigation, enjoying a varied selection of food without long checkout lines typical of other wholesale clubs. However, some shoppers express frustration with the lack of cashiers, often encountering long lines despite the availability of self-scan registers. Customers expect quicker service given their membership fees. Positive experiences are noted, particularly with staff, such as a tire shop employee who provided exceptional service during busy times. However, there are concerns about aggressive sales tactics from staff members, which can be off-putting for some customers. Overall, BJ's is viewed as a good place to shop, but improvements in staffing and customer approach are suggested to enhance the shopping experience.
If Betsy is at the door checking receipts, plan to be at the exit for 30 mins . Made me reconsider my renewal.
May 2026
I wanted to see and buy a wedding ring in person, but it seems many BJ’s stores no longer have a jewelry section. I called the membership/customer service desk to ask about it, but the employee simply said ‘No More’ and abruptly hung up before I could ask any follow-up questions. Very disappointing customer service.
May 2026
Easy purchase and was asked did I need help getting my purchase to my car… ☺️
