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August 2025 by Gerald Dionne
I've purchased appliances at CAFD for years. Excellent service every time. They stand by their products, and their sales staff is very informative on the products they sell. I would highly recommend to anyone looking to purchase appliances to check out CAFD before looking somewhere else.
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July 2025 by Shawn Khalid
This place is the worst! I bought a Bosch refrigerator there in early May 2021 and paid extra to have it delivered/installed.
Issue #1 - When they were installing it they dented both doors on my kitchen island - very noticeable dents on each door! The incompetent delivery men could not have cared less about what they did and told me to call the store. The store referred me to a Bosch tech representative and he has done nothing to remedy the situation. The Bosch tech representative keeps telling me that the doors are on order at the factory. It is now five months later and nothing has been done.
Issue #2 - The incompetent delivery men did not remove the protective film from the doors and installed the door handles on top of it. After they left I had to remove the film from the doors (because they did not do it) and the film was protruding from underneath the handles.
This place is the worst!
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July 2025 by Harry Palmer
CAFD is a great place to shop for appliances and fireplace units. Michael did a great job explaining our options as we researched gas burners and gas logs for an existing wood-burning fireplace. We highly recommend this company.
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June 2025 by Dayna Humeston
Tech was very knowledgeable.
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June 2025 by C Kroeber
Good prices and great service
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June 2025 by Kevin Gauthier
A great appliance purchase experience throughout. This was the best sales support (Eileen) we experienced from the variety of companies we inquired with, and the delivery department was thorough and timely.
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June 2025 by Malcolm Mongeau
Was very pleased overall with this company! All the items came in good condition, all the installers were easy to work with. The sales team was knowledgeable about their products, and worked with me for my budget (ask for Andi 👍). One item for my order had a delivery delay. CAFD handled the delay professionally and the new delivery time they advised was met! This is good place to consider for appliances and fireplaces!
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May 2025 by Stacey Ann
Great experience so far with Buddy R! He was so helpful and not pushy! Was a great first experience with CAF
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May 2025 by Mike R
Awful experience with CAFD. Their service department is unresponsive, unreliable, and uncaring. I first tried scheduling a service appointment two months ago. Despite multiple emails, text messages, and phone messages, it took about 5 weeks to just get a response. They scheduled an appointment for two weeks later. They canceled it the morning of the appointment. We rescheduled for two weeks later. A few days before the appointment we got multiple irritating calls from their office asking us to pay in advance for the service call. What company does that and who would be foolish enough to agree to it? We told them we would pay the day of service. Eventually, they said OK. The morning of the appointment, they called again to cancel and reschedule. This is completely unacceptable and unprofessional. My gas fireplace has not worked in months as I wasted my time with CAFD. I will be looking for a company to repair it that respects its customers and their time.
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May 2025 by Kamoy Blake
Horrible customer experience. Our stove has been giving us issues since last year, and no one has been able to fix it. The technicians have been to my house 4 times. The manager service manager, Michael Johnson, is absolutely terrible! He is extremely rude and disrespectful. The office staff doesn't answer the phone and does not follow up with customers. We need a new stove so this issue can be resolved, instead of putting a temporary bandage on it. I would not recommend this company to anyone!
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March 2025 by Gene Sogliuzzo
Product was not available for pick up when specified.
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February 2025 by Linda B.
Mike was awesome. He was honest, informative and cared about us as customers. He was always available to answer any questions and was extremely competent, compassionate and committed to his customers
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February 2025 by Ty R
Their delivery job is a joke. Avoid at all costs. Extremely unorganized and will just blame it on you. They told me lifting 800 pound refrigerators was a normal thing there and lied about paying the team extra to do so. Looks good on the surface but underneath, rotten. Can’t keep employees from what I’ve seen
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February 2025 by Nancy Kearns
Excellent installation!
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November 2024 by Flor Noble Abdul-Haqq
Excellent team and company. Eileen is amazing!
