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October 2023 by Krissy Couture
Lovely furniture but was treated rudely. Sad because I wanted to by an entire bedroom set. I guess if you don't look like you have money you're not worth their time. Never judge a book by its cove.
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September 2023 by Simon Berkowitz
Huge selection of high quality furniture at great prices
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August 2023 by Joseph Silk
Rude owner. Eyesore of a store.
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July 2023 by Kathy
Over many years, we have purchased children’s bedroom sets, living room furniture and recently, the bedroom set that took us 30 years to find. The DePaolo’s have a wonderful selection of quality furniture and they were just great to work with over so many years. They are very focused on helping you to get exactly what you have envisioned.
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November 2022 by Neil Shapiro
Great service..Great selection...Great interior design ideas...Great inventory
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April 2022 by Catherine Fisher
A sincere thank you to Val and his sister. We had the best furniture shopping experience EVER. Their knowledge and courtesy is unmatched. Highly recommend for anyone looking to update their home.
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April 2022 by Raymond S.
Looked in 5 different stores looking for a particular piece for our living room. All we saw was faux wood and were followed by salesmen pretending not to follow us. Guess that's their procedure. It took about ten minutes to find what we wanted at DePaolo. We were impressed by all the furniture in the store. REAL WOOD. Made by an AMERICAN manufacturer. Service was complete but not pushy. Will definitely stop there first the next time we are shopping for furniture.
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November 2021 by Sam Barone
Initially we were greeted by Val, who allowed us to look at sofas on our own. Then he got Pam. She proceeded to drill sergeant ask questions. Without waiting for our response. She told us what we wanted, not asked us. She would not stop talking or leave us to discuss anything. She would not allow us to browse fabrics at all without her being there and non stop talking as to what we wanted. We walked out. Shame as we had cash to buy the floor model, or order that day. When a customer asks you to leave us to discuss or think, you should honor that.
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September 2021 by Mary Connolly
Pamela and Val are wonderful people. My husband and I recently purchased furniture for our den. We described our room and showed pictures to Pamela. She selected furniture that I never would have considered. Her choices are fabulous; we couldn't be happier!
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September 2021 by Julie G
Straight up rude….
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September 2021 by Vinh Nguyen
Crooks
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November 2020 by Fred Balsamo
I was never treated so rudely by a salesperson in my entire adult life. Initially I was greeted by a gentlemen named Val who was delightful and courteous but his sister Pam took over and she kept telling me what I wanted instead of allowing me to explain what i was looking for. Every time I tried to ask a question she became short with me cut me off. She would not allow me to look at samples and insisted on handing them to me based on what she thought was best. She was rude and abrupt and told me I had too many questions and she could see they would not have what I wanted and asked me to leave. They are supposed to be the only John Thomas distributor in CT and I knew exactly what I wanted from the JT website but was not allowed to explain. I don't know how they stay in business!
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November 2019 by Heather Kolodziej
Absolutely incredible place! Amazing product, super friendly owners. I will definitely be back for more
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October 2019 by Steven Van Bochoven
Great friendly and honest service! True professionals and really knowledgeable about the furniture, the industry, and interior design.
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February 2019 by Steven Anthony
Worst customer service ever, the lady will scream and yell at you, she will talk over your every word. She's so bad she was the main reason I cancelled my order, on top of the blown timeline and terrible follow up, why should anyone give them their hard earned money to be treated like crap!
