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October 2023 by John William
Ordered some posters I made for a friend, as part of her anniversary gift to her husband. Not only were they printed extremely well and beautifully done, but they were way ahead of schedule!I was told 1-3 business days, when I ordered them within an hour of the store closing and got an email that they were ready before that happened. I couldn't believe how fast they got both printed out and ready to go, especially considering the quality behind them!
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September 2023 by Nic Tedesco
Print department doesn't provide adequate value. I needed to print a flyer for an event. It was quickly composed so the dimensions were slightly off. The price nearly doubled to shave 1/2 an inch off 20 pages. Staff didn't communicate there would be a fee.Minimum wage jobs for corporate companies are terrible so I can't be too upset with the workers. Occasionally I've received excellent service here but most of my experiences have reflected the poor compensation.
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September 2023 by Skainat Sheikh
I love the service manager Zack is awesome highly recommended to come this location for all your needs im driving 20 min to do all my shopping
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August 2023 by Vincenzo Frosolone
Keith, Steve, and the gang are the realest. They did not try to upsell us the most expensive printer, but rather, they were honest about their opinions and guided us toward an educated decision.
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July 2023 by Bob Alderman
Was just at Staples in Southington to purchase a custom transparent decal. Excellent customer service and very helpful staff. Thank you.
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July 2023 by Marie R.
This Staples location had a fairly good selection of merchandise. The store was clean and organized. It would have been helpful to find more staff available to answer specific questions on when certain items may be stocked in the store.The prices were significantly higher than other office supply stores. This may be due to the fact that they carry a lot of namebrand items.There is plenty of parking right in front of the store.
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June 2023 by Jayme Krisak
EDITED TO ADD: BUYER BEWARE AND CHECK THE PRICE ON THE WEBSITE BEFORE BUYING ANYTHING. I returned the chair I bought because it was hurting my back. The staff were easy to work with but I was charged $50 more than what the website advertised. I was told they would "price match" their own price on the website but I had to drive back to the store to "return" the new chair in order to get the lower price. This is shady. Not cool at all.I have been searching for a new comfortable computer chair for a week and ended up ordering a LazyBoy Aberdeen through the website for 1hr pickup at this location. I didn't want to get my 2 kids out of the car and Zach was kind enough to come to my vehicle and even found the chair I had just purchased online for less money and was able to offer a discount promotion to have it assembled and covered under warranty. I appreciate his help and being so accommodating!
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April 2023 by Michael Dressel
Absolutely horrible. 5.60 for 8 black and white copies. Machine was messed up. 16 black and white copies ended up costing me 16.80. I can't believe it. I will never go there again. No customer service. No help.
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April 2023 by Rushi
Steve at the print center was exceptionally helpful and friendly. Definitely recommend this store
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February 2023 by M. Kim
I stop by last Friday to print out some pictures. But the pictures came out too small and I asked to young lady who works there, if she could make it big. But she said that she couldn't do that and I was very disappointed.But I was sure another woman who works there could be able to help me. so I tried again this morning and of course "Yes". She find a way to get it done.Now I knew her name is 'Debra' and Thank you so much for your help all the time.
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February 2023 by Jasmina Acuna
I was in staples to have some invitations specially made. I was being helped by Gabriel and Luke.Gabriel listen and explained what he can do to help me then he coached Luke before he had to step away because his shift was over. Both gentlemen were pleasant ,professional and went above and being to help me out. This is what great customer service is all about.
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January 2023 by Sam Keeley
General manager of store is rude and condescending, especially over returns that other Staples locations honor. If you have a return, go to another location to avoid being implicated as a liar.
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October 2022 by Pamela Radner
Zack was most helpful today in assisting with chair mats I needed. Also helped with getting the Staples app on my phone for future purchases!!
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June 2022 by gabby c
I walked in today just to have ONE 4x6 photo printed for Father’s Day and this lady and the counter who seemed annoyed as soon as I approached the desk told me that pick up time for the photo would be the next day in the AM or in ONE HOUR I said just for one photo? She then proceeds to tell me “yes because I am leaving for the day and the other girl is going on her break”! I was shocked left the store and went to CVS. I’m appalled with the common courtesy customer service workers don’t have.
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April 2021 by Elizabeth Stinson
Tonight multiple employees violated my rights under the ADA. I will no longer shop at any Staples for my small business needs.