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October 2023 by Christopher A
Great experience. Your representative Jennifer at the southington location goes above and beyond. She was very patient knowledgeable and friendly from the first phone call I made to the office and up to and including when I went in to order and have my tires installed. She definitely is truly an asset for your business and needs to be recognized. Finding people like that in any industry these days is rare and that’s why I felt compelled to write this.They did great work and I am happy to say I have finally found my new shop for any auto needs for all of my vehicles in the future.
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October 2023 by Ron Robinson
Set up my appointment online. When I arrived Mike helped me with tire selection. Luckily they had my tires in stock(uncommon size). Truck was in the garage within 15 minutes getting new tires installed. It’s nice when things go as planned!
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October 2023 by joe schmo
Best customer service experience I've had in a while. Their employee Bruce found me the best 4 tires for my car staying within my budget, and had me in and out in just over an hour. They're not trying to screw you around or do sub-par work here like some tire places, including other town fair locations I've frequented in the past. A+
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October 2023 by jillian dow
I went to town fair 2 different days in the same week. One day was because I ran over something and got a flat. They had me in and out in less than an hour and it was a nice cheap fix. No one told me “oh you might need new tires” when i came back i thought a different tire had a leak but it turned out the air valve needed replacing. It was cheap and incredibly fast. Jennifer helped me out and she was very nice and explained everything to me. If you need a quick fix or all new tires go to town fair. they’re fair and won’t try to scam you into buying new tires when you don’t need them. Everyone on their team is wonderful but if she is there ask for Jennifer!
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October 2023 by Lila Sim
Bruce was very helpful. When it turned out I needed a different size tire than planned he was able to match the same price I was quoted. Thank you so much!
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September 2023 by Courtney Fox
Mary was outstanding! She was very compassionate about my terrifying experience of having a blow out on I-84 and went through my options of tires thoroughly, explaining the difference of all season v all weather, and the pros and cons. I was able to make an informed and educated decision as to which to purchase, and can once again feel safe in my vehicle. 10/10 recommend
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September 2023 by Griffin Campbell
I came in today seeking a full new set of tires with a model already in mind. I had the pleasure of working with Mary, who completely blew me away. She was able to explain each aspect of the tire models she showed, along with the implications of certain qualities such as asymmetry. She ended up persuading me to another comparable set that saved me money without sacrificing quality. She’s very personable, and knowledgeable. I definitely recommend stopping by and asking for Mary if you have ANY tire needs.
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September 2023 by Tim Farmer
Great service. Made something no one wants to do tolerable. Quick & professional. Soon as I arrived I was politely greeted and welcomed by Michael. Set the tone for a pleasant experience.
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September 2023 by Eduard Remeev
It was an unexpectedly pleasant experience at Town Fair Tire. Mary at the front desk is very professional, knowledgeable and helpful. The technicians did balancing and alignment well. They found a problem with a malfunctioning pressure sensor and fixed it. The company should value and reward Mary. It's because of people like her (and of course of your great team too) your new clients are becoming your loyal customers.
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September 2023 by Pierre Calmels
Bruce, Mary, and Michael provided very good service for me today. I was very happy with how polite and professional they were. My tire got dismounted, repaired, balanced and remounted in less than half the time I expected.
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September 2023 by Paul Boyer
Michael and the staff at Town Fair Tire in Southington CT were super helpful with the purchase of my new tires. His product knowledge was most appreciated and I trusted his advice in making a selection. The price was right too! I am happy to be a Town Fair Tire customer. Thank you Michael!
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September 2023 by Stephen Sharnick
I just purchased 4 tires from Town Fair and the experience was amazing. Mary took care of me and the service was exceptional. She was very helpful and explained everything perfectly. I highly recommend getting your tires from Town Fair
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September 2023 by Michael McCarthy
I had an amazing experience at Town Fair Tire. Had a flat during a busy day and was beyond stressed. Michael at the front desk took care of everything. He was a professional who was insighful and understanding. Kurt worked on the alignment which was quick and efficient! Highly recommend!
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September 2023 by Kyle Whitelaw
TL;DR the techs work fast, but they do not care at all for details or give common courtesy as technicians/mechanics which to me shows lack of ethic/pride in one's work.I have taken my vehicle back already for a rebalance, and to fix the alignment. I ended up having to retorque my wheels, which were 30lbs off from the Manufacturers requirement.I asked twice to have the old adhesive removed from my rims, the second time, the tech wiped one, left a mess and scratched my rim pretty bad. And didn't bother with the others after telling me they would. It's not a big deal, but if you agree to do something that's a general common courtesy in your trade, you do it.After dropping $1k for a new set, I'd expect less small inconveniences. I brought my vehicle to an actual mechanic and had my wheel rebalanced and alignment fixed, and what do you know, they were smart enouvh to use WD40 to remove Automotive Adhesive like it was invented for. I'll be taking the invoice to get some money back.
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September 2023 by Christopher Brooks
Awesome experience. From ordering online through the moment I left. Price was reasonable, but most importantly, customer service was top notch. Bruce greeted me as soon as I walked in the door, explained what set my tires apart from others and made the rest of the process easy and comfortable. Tires were installed in less than 30 minutes and Kurt saw me wandering around the store like a lost animal. He let me know my car was being aligned and that there were no issues. He and Bruce were exceedingly friendly, the whole experience was very low-pressure. I can’t wait to come back! Thanks guys!