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March 2024 by Thomas McAloon
Great service in and out!!!
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March 2024 by Tom Fruin
Very friendly and professional service at the Queen Street in Southington location.
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March 2024 by Bidur Adhikari
I recommend if you want a proper service never go to the place. They somehow managed to make the hole on the oil pan bigger and blamed the previous place where i went which is also a valvoline branch.I had no issue of any leakage or anything before going for a oil change and during the oil change the hole suddenly got bigger its a joke.Then they said i had to get my vehicle out of the property and i had to tow the car from there to a workshop. Even when i claimed that it was their fault they blamed it on the car as it had a mileage of 200,000 and they said they are not responsible for damage to oil pan if the car has more than 100,000 miles on it and it turns out the previous owner had the oil pan replaced once so it was a new one.Now my car is in the shop and i have to get an uber to work and that’s costing me a lot of money and on top of that i have to pay for fixing the car which turns out also cost a lot.My time energy and money is wasted because of lack of professionalism from the people working there.
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December 2023 by Suzanne Lantieri
Terrible service didn’t tighten drain plug lost oil damaged engine. Don’t stand behind there work. Denied they did anything wrong even tho I have pic of oil running out from under car. Had expensive repairs due to there negligence go to reputable mechanic only! Never again the convenience is not worth it!matt at southington local lying to protect his kids that he has working for them. Takes no responsibility for leaving oil plug not sucured properly or the damage that was caused by me leaking oil and caused damage. Do not ever go there Won’t even admit to leak as u can clearly see in pictures. Don’t ever use them or any volvoline. Dishonest and poorly operated
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December 2023 by Krissy
I don’t know who is in charge of hiring but this valvoline always has the absolute NICEST people working. I’ve been here a few times and there are always the nicest and most polite young men. I don’t feel intimidated or like they are trying to scam me, which I have felt at another valvoline in Danbury. The gentleman helping me is named Dean and I hope he gets a Christmas bonus. I also hope his parents are proud! They were also quick and efficient. Will be returning.
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December 2023 by Andrew Chrostek
The manager was drunk or on something. He had put milk in my oil tank when I confonted him he said Milk does a body good so why not a car? I left in anger and disappointment.
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December 2023 by Emma Johnson
Excellent service, got my tire pressure and fluids checked assistant manager Michael was very knowledgeable and made sure my tires and fluids were safe! Will be returning
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November 2023 by Cate Asp
It is always expensive, but it is a convenient place to go to drive up and get an oil change. They make it easy, although I do reject the additional services they tend to suggest as I find it a little fishy always, but they're just doing their jobs.
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August 2023 by John Westover
To expensive I'll find a better place to get my oil changed. I asked for air in my tires and never got it. They check everything else that you don't want them to.
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August 2023 by John William
Service is good, price is great because of my work discounts. Nothing to write home about, but no complaints about anything either.
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August 2023 by pat banks
I have got my car and I'll change on the on the 3rd of July and on the 4th my truck broke down they have pulled the pin from my transmission cable I was going to the restaurant with my kids and my truck stopped in a gas station to find out they have pulled the PIN on my truck transmission cable this is the second time I have brought my truck to a valvoline two months ago I have also got my truck oil change with the same company in a different town and my transmission broke down four days later I will never ever use these guys ever again this is the second time is the worst experience I have ever imagined 07/040/2023
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June 2023 by Don Perrier
The services that I’d had done we done quick and efficiently. All the personnel were attentive and professional. It was easy in and out at a reasonable price.
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June 2023 by Jason Cap
Watch out, they try to push things you don't need. They use a gage with extra colors on it to try and confuse you saying you are starting to get low, on a regular Guage would be green and no issue.
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June 2023 by Honest Dialogue
Great staff. Get your vehicle serviced while you wait in your car
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May 2023 by Lori Dumas
It was my first time going to Valvoline.I am very pleased with the service that I recieved there.I went for an oil change but got way more done than expected because my car needed the services.Jay and his team were very professional, fast, efficient and courteous.I liked that I got to stay in my car the whole time while it was being serviced.Jay explained everything very well and even showed me some of the things that were wrong with my car, and being able to stay in the car and see what he was showing me and all the servicing being done was great and it was very helpful to be able to see what had to be done while he was explaining it.There were some services that Jay said they could do but didn't necessarily need to be done yet but they would need to be done very soon and he didn't pressure me to do them it was just the opposite which made me very comfortable with the whole process, but I elected to do them anyway.All in all, I was very pleased and satisfied with Jay and his team at Valvoline I will recommend Valvoline to all my family and friends and I will be back in the future. Thanks again to Jay and his team.
