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October 2023 by Ken Chandler
Before you buy from County TV and Appliance, please consider my recent experience:I purchased a Thermador oven on February 13, 2022. I paid County TV and Appliance an $8,000 deposit. I was told to expect delivery in two-to-three months. It was not delivered until December 16 - ten months after it was purchased. I was never given a satisfactory explanation for the delay. When the oven finally arrived, we discovered it was not self-cleaning. This was never explained when we made the purchase. I would not have bought it if County TV had been honest about this. Since then the oven has developed a major flaw: the sensors on the oven door have literally melted making the oven inoperable. The Hood for the oven was delivered in July, 2023, 19 months after it was purchased. Again, the delay was never explained.Now County TV is threatening to put a lien on our house.
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October 2023 by Ken C.
Before you buy from County TV and AppIiance please consider my experience: I purchased a Thermador oven on February 13, 2022, paying County TV and Appliance an $8,000 deposit. I was told to expect delivery in two-to-three months. In fact it was not delivered for ten months. At no point did I receive a satisfactory explanation for the delay. When the oven finally arrived, I discovered it was not self-cleaning. This was never explained when I made the purchase. I would not have bought it if County TV had been honest about this. Since then the oven has developed a major flaw: the sensors on the oven door have literally melted making the oven inoperable. Its hood took 19 months to be delivered. Again, the delay was never explained. Now County TV is threatening to put a lien on our house despite the fact the oven is fully paid for.
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October 2023 by Karen Kalkstein
I have Covid so I researched washing machines on line and called County TV. Within minutes I placed my order with the very helpful salesperson. It was delivered 5 days later, today, by 2 very nice (strong!) men. I’ve already washed 3 loads. Couldn’t be happier.
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October 2023 by Anthony German
Needed a new appliance and had come here based on the reviews, the store staff were friendly and helped me with the purchasing process. The sales rep let me know what day and time to expect them and kept me informed if they were running late. The delivery guys from County TV that brought the item to the condo were awesome, they were in and out quickly with minimal disruption.Happy with my purchase !
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September 2023 by Joseph Cannaverde
This is our second time using County. A year and a half ago, we had a Refrigerator delivered. This time, a new dishwasher was installed, and the old one removed .Excellent service, friendly and knowledgeable installers, done in about an hour. They have become our go-to appliance store!!Highly recommend them.
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September 2023 by Ruth Rolander
An excellent experience from the moment I walked in the store! I am very happy with my new appliances (washer and dryer) and look forward to returning to County TV for any future needs. The staff was knowledgeable, efficient, responsive and friendly. Thank you, everyone
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September 2023 by Noam Sadovnik
Edit: after my initial review they did reach out and finally made it right. They replaced the original beverage center with the correct one. Thanks for making this right. I updated my review rating to reflect this.Not happy. It’s become a second job following up on my mis-ordered beverage center. The sales rep is essentially useless and I’m sure could care less. When I tried to reach out to management for intervention they routed me back to the same sales rep to handle. Clearly that’s not what I’mlooking for. At this point I want a credit for the appliance. How do you suspect that will go over?I’ll be submitting a complaint to BBB.Management, you can do better. Please call me and rectify at any time. I’m all ears but save the lip service.
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August 2023 by Anita Shea
There is a first for everything and here it is. We bought a Frigidaire refrigerator on 11/7/22. What should have been a smooth transaction was anything but. When the unit was delivered I thought it was a floor model because of the scratches on the door. The delivery man called the store and verified it had scratches and asked them, per my request, if they would give me something off on the fridge. They said no, they would not. They offered to order a new door and handles. I agreed. This took many months and they finally arrived. This past May they sent Mr. Appliance to install the door and handles. A very nice young man installed the door, however, a valve broke. It might have been weak, I don’t know. A new valve had to be ordered from the manufacturer. In the meantime we did without water and ice. I called County a million times and got nothing but lip service. They were polite to me but useless. I then called Mr. Appliance and they told me it could take up to a year to get the part from Frigidaire. I purchased a countertop ice maker at my own expense. Mr. Appliance came to the rescue and provided a valve for us. If they hadn’t we might have waited a year. The big question is why didn’t County just give us some consideration and take off for the scratched door? I’ve always believed that what makes a seller good is what they do about a problem that arises because anybody can be a lamb when a transaction goes smoothly. This is how County handled the problem. As we approach July we have ice, however, when we use the ice and water feature there is leakage that occurs for a few seconds. Another call. I was told by Mr. Appliance that this happens with this Frigidaire model and there is nothing else that can be done and I know calling County is a wasted call for sure. Need I say more?
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August 2023 by Marcia Hamilton
County TV in-store service excellent. Help purchasing new frog and delivery was smooth and easy. Frig was delivered in date and time promised. Delivery team of two was well organized, efficient, respectful and handled install quickly and completely. Our experience with County TV for over 20 years has been impressive and consistently positive !!!
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August 2023 by Juanita James
I have been purchasing home appliances and TVs from County TV & Appliance for 30 years! They have always been very knowledgable about their products, offered good advice and great prices and the delivery and set up process has been flawless.I trust the quality and reliability that they offer.
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August 2023 by E Dempsey
David and Brandon installed my new dishwasher. They were such great guys! 5 star service, conscientious, went the extra mile, cleaned up, and knowledgeable.
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July 2023 by E. D.
Mike is very knowledgeable and patiently and professionally guided us through decision making on the high end appliance brands. There were discounts taken on the appliances where discounts are allowed. Do your price research and once you have your "wish list", see Mike! Angel and Elio run an appliance store that puts customers first!
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July 2023 by Amanda Fines
When things go smoothly they get 5 stars as you can see from the reviews.The real measure of a business is how they handle the transactions that don’t go smoothly.Time and time again county appliance FAILS at this.It’s evident from just a quick peruse of the reviews. You’ll note they respond to the 5 star reveiws and ignore all the 1 star reveiws as if they didn’t even happen.That’s been my experience. Two years ago I ordered my appliances from them. Two years later still getting lip service about missing parts from appliance they ordered wrong.Not to mention, it took months for them to realize the even ordered the wrong one to begin with.It’s as if they didn’t even look at the order or the model number. They simply tried to blame my installer or state that we were wrong. I had to send pictures of the partially dismantled appliance and a link to the online product from the manufacturer.Every time you call you get the standard “fake” customer (lip) service.
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July 2023 by Fran S
I live in Tarrytown and after traveling through Westchester for a full set of kitchen appliances, and experiencing sales reps from disinterested to generally helpful, with partial availability of same brand appliances, I went to County Appliance in Stamford. Sean was my sales / general manager who displayed total attentiveness, patience, and was EXCEPTIONALLY helpful from the sales to the order to the schedualing processes. On delivery day, I was notified of the arrival statuses and the two guys who delivered my appliances were extremely efficient and pleasant!! Overall, a class act experience!
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July 2023 by Bob Flenner
We, my wife and I, have purchased from County TV & Appliance several times and each time we come away very satisfied. Our 10,000 BTU AC died late afternoon on a 90+ degree day and they were able to deliver and install it the next day. Great, friendly service, great price and great installers who showed up in the assigned time slot and who were fast, courteous, quiet and respectful. This is the kind of service you get from a local business. They are about their customers and it shows.
