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November 2023 by Rupa Alamgir
This is the worst pharmacy I've ever encountered. I wish I could give it a 0-star rating. I transferred my prescriptions to this pharmacy solely for the convenience of its proximity to my home. However, every visit results in a 30 to 40-minute wait, sometimes exceeding an hour. Most of the time, I find myself returning on 3 or 4 separate occasions to collect a single medication because it's never ready. When I inquire, they promise it will be ready the next day, but on my return the following day, I hear the same assurance. This has persisted for nearly a year, and it's not an occasional problem but a consistent issue. I've noticed that many other customers share the same complaints, yet it appears that the company or management remains unresponsive.
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November 2023 by Ravi Shanker
If I would I would give them a ZERO rating. One of the worst pharmacies. They never have medications filled on time- even after 2 days. Especially critical meds like inhalers etc. On top of that they are rude. If they cannot run a pharmacy they must shut it down
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October 2023 by Jessica Faith J.
A total joke. Scheduled 2 vaccine appts at 11:00. No pharmacists on staff. Line all the way down the store. Waited for my vaccine to be told they don't even have the vaccine in the store. Great use of everyone's time.
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September 2023 by Paul Myers
DO NOT USE THIS PHARMACY - this is hands down the worst CVS pharmacy I have ever used. The drive through line is never open. If you call you have to wait on hold for at least 15-20 minutes if not more to speak to someone. When you actually get to speak with someone they tell you one thing and do another. The pharmacist is incompetent and doesn't care. I understand they are short staffed but something has to change. Obviously I am not the only one with this type of experience. There is one woman that works the pickups that is great. Thats about it. Stay away.
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September 2023 by m brown
worse pharmacy ever,, not enough people to help out, drive thru always closed , told the gate ws broken .a lietoo long a wait for service ...
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September 2023 by John Lawler
Great service. If you use the Kodak machine this is the best cvs to have it done.They are sometimes stressed out due to foolish customers who dont understand the concept of working hours for the pharmacy, who then promptly yell at the front of house employees for no reason. If you can, be kind to them as they are hard workers.
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September 2023 by Rosemarie Katz
I been waiting for my medication to be made even though they been approved by my insurance over 2 weeks or more. Plus I have an infection they aren't filling that prescription. I was on hold for 30 mins. No one picked up. Don't use this pharmacy.
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January 2023 by Katie Beltran
This is my first ever experience in the drive thru pharmacy . And let me tell you never again . I’ve been waiting for 30 minutes at the drive thru and 15 at the actual window . No one has come despite ringing the call button twice . I’ve been here a total of 45 minutes now writing this review . This feature really sucks and gives this CVS a bad rep . I’ll drive a little further next time And not have to waste my time again .
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January 2023 by Stacy Artis
This review is for the “drive thru.” This is the second time I drove up behind someone getting a COVID test. I waited and waited. Finally, I just had to come into the store. First is all—CVS should mandate that customers taking COVID test do so INSIDE the store and NOT on the drive thru line! When customers use the drive thru, they are expecting a relatively quick service. Every time someone gets one of these tests (on the line,) it backs up the ENTIRE drive thru! A simple policy could change all of that. But then again, that would make too much sense!
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November 2022 by Paulina O
Absolutely worst pharmacy never opens on time and shuts down early.The hours on the website do not match with the hours listed on the doorTerrible service when they are opened.
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November 2022 by Lauren P
The pharmacy is a joke. Waited in line for over 40 minutes on Friday afternoon at the drive thru. Called into the pharmacy at one point and was told they’d be right there. Called back after another 15 minutes and spoke to a store manager and was told “they’re short-staffed and what do you want me to do? Tell them to hurry up?” I don’t mind if a line moves slowly but at that point they hadn’t come to the window once. Just put up a sign if you don’t want to use the drive thru. I ended up going in with 2 small kids, was the only person at the pharmacy, took them another 15 minutes to pull together my prescription, and there were 3 people working in there which is the typical amount I’ve seen at CVS pharmacy’s recently so not sure how with 3 people they literally couldn’t serve anyone. So 100% avoid this place.
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October 2022 by Jav Mol
Worse pharmacy customer service ever. Rude and disrespectful. Don’t go there.
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September 2022 by Sherie R.
Spend buy All needs at this location as share holder for long time - expect customer service not managers like Bessie who have some racist Issues and get off on making people miserable I had one item I couldn't get to spray it cost me A trip all the way in nyc where receipt was as Bessie couldn't look it up- tried to just exchange a lousy 4.00 item on a $96 item receipt treated like s*** this management has ran shop in ground go to Greenwich or Rye store your better off. Management isn't Caring About you If anything your a bother as Reprimanding Other cvs staff on floor customers hearing seems to be the way of Classless new CVS courtesy it's not the first time I am treated like crap But it will be the last as communicate with corporate office often. This should have been a non issue I should feel good about coming to this store instead this is now a cvs to shut down.
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July 2022 by Ciana Stagon
This is the worst pharmacy I’ve ever been to. So slow and waited over a half hour at the drive through window to get a Covid test only to give up and drive away. Nobody ever came to the window. Was also on hold on the phone the whole time as well. A waist of time.
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June 2022 by jose barrera
Not going to be going to this pharmacy any more both my girls caught the flu the pediatrician sent medicine and to my big surprise they were closed for the day it’s not even a holiday. Very inconvenient I had an awful time trying to reach the pediatrician again to have them send it to another pharmacy