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March 2024 by Mark Plotzky
I have exercised at LA Fitness in a number of different states. Some have been extremely well maintained and clean gyms, with a wide variety of working equipment and clean locker rooms. Then there is the LA Fitness located in Stamford, CT, which fails at most metrics. Problems maintaining the minimum requirements necessary for maintaining a clean and safe swimming environment in the pool, the Men's Sauna down for repairs for weeks at a time, broken exercise equipment that takes weeks to repair with one machine still broken after two years, and a shortage of attachments for the dual adjustable cable machines. While the personal trainers are good, the staff is doing a poor job keeping the gym clean, restacking weights, and getting members to follow gym rules. It is as if the parent company wants to keep this location the worst gym in the area.
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March 2024 by Rick R
BEWARE!! DANGEROUS! NEGLIGENT!On Sunday 3/10/24, I took a very bad fall on the basketball. The photo is the ceiling, which was leaking pretty bad from rain the night before. There were no signs or indications that the floor was wet and ended up on my back as a result. Although I was able to get myself up, the fall required medical attention and me having to miss a few days work. I immediately notified the staff, where they acknowledged that the facility suffers from leaks. I definitely wondered why there were no signs and why the court was opened without the wet floor being addressed.I have also emailed and called the location to receive some sort of follow up and offer of restitution from LA FITNESS. I have yet to hear back them. I am optimistic LA Fitness will reach out with a fix!
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March 2024 by William Borrayo
I had an issue.my family is here for a year or so..only my subscription did not work..spoke to front desk guy who tried to help but could not..asked to talk to manager “ Desiree” she was not helpful at all, more interested to talk to a friend for an hour rather to resolve my subscription issue..yes we waited for a while trying to resolve the sus scription issue ..she did not help at all!!!
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March 2024 by Gabriella John
The manager Desiree was such a genuine help to me, she took her time to help me narrow down the best plans and options for me well AFTER THE GYM CLOSED. The consultation was informative and very transparent, above all. The service was definitely above and beyond!
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March 2024 by Jeffrey Ferguson
Great gym with a reasonable free weight area and a wide variety of cable machines on the 3rd floor, second floor has lots of cardio equipment, a large group fitness room With heavy bags and a smaller workout area mostly used for personal training, currently the sauna is working.
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February 2024 by Franslu
Desire was the best. Great sales woman she is very personable and funny.
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February 2024 by Jose Medina
Naz was patient and understanding best customer service!
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February 2024 by Zay
Naz helped and provided great customer service
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February 2024 by Ariel Restituyo
Naz great guy. Great customer service experience
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February 2024 by Zakary Zequeira
Desaire was super polite and helpful with any questions we had!
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February 2024 by DENZEL VASQUEZ
Dessire was the sweetest worker in here. She treated me and everyone around with respect and has a beautiful personality!
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February 2024 by Milagros Garcia
A nice experience with the attention I had Dessire, I am very happy ??❤️
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February 2024 by Patricia Liu
I went to LA Fitness for new membership. Naz helped me, he is a very nice person, explained your program very clearly and very thorough.
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February 2024 by Fede Hernandez
I absolutely love this LA Fitness location! Jason at the front desk is always friendly and helpful, making every visit a pleasure. The equipment is top-notch, contributing to an excellent workout experience. Keep up the great work!
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February 2024 by V F
They enter the sauna in dirty clothes and shoes, put the clothes to dry, which can cause a fire. Please put up a sign. DO NOT ENTER WITH OUTER CLOTHES, UNDERWEAR ONLY!!!!
