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August 2023 by C B.
For context: we've been going to Riley Mazda for service for 10 years. In the past, there have been a few times when I thought it might have been a tad more pricey than other local non-dealer options but it was fine. We continued to use their service due to our familiarity and proximity; we knew what to expect.However, recently our check engine light came on for our Mazda 5 and it's been worrisome. We have been driving a lot this summer, and a bunch of our trips required a lot of in-advance scheduling, so we could not move them. The fear was that we were going to do real damage to our engine driving the car _at all_. When it first came on, we took it early in the week, and expected by the end of the week. Service #1: they did a tune-up and said we had a bad gas cap causing the light issue; they did get it back to us by the end of the week. $300-ish ($200 tune, $100 cap/labor). We took a trip; the light came back driving up to Boston fairly quickly, and was on the whole way back. 3.5 hrs each way.Service #2: they said it was a solenoid that controlled air flow to the engine that was broken. Service cost $615-ish; the solenoid was $340-ish of that price, labor the rest. The check-engine light came on an hr into the way to Rochester, 4.5 hrs. And then it was on for the 5.5 hrs back too.In-between: we could not get the car serviced again before another Boston trip. We tried to get it in immediately after issues with service #2, they said they were too busy. We had to drive the Boston trip wondering if the engine was going to die. It did not have any issues that were obvious, other than the lit light for the 4 hrs one way, 5 (lotta traffic!) on the way back.Service #3: This is the 4th day after dropping it off for another attempt at fixing it; recently, they said they did not know what was going on and needed to get experts to help. They just called us back and said that there is a canister "that gets dirt and gunk in it" on the bottom of the car and that it needed replacement. They said they would cut the labor costs in half (since we brought it in 3 times) and that it would be $400+.Here's my frustration: I really wonder if we needed to pay that $615 for the solenoid replacement for the second service, or even the $100 gas cap. The check engine light came fairly quickly after we got the car back both times. It's frustrating because it has shaken our confidence in the overall service at the dealership. The car is getting older (11 years) and I am thinking that I should at least research other service options and other Mazda dealers in the broader area. We don't have a lot of leeway financially this year, so I want to know our options if it breaks again.Anyway, their previous services over the years were notably reliable. They drive you back to your house after dropping off the car, so for one direction that is fairly convenient. I did want to post the details of this ongoing attempt to get the car fixed to provide a balanced account of our experience. I gave it 2 stars rather than 1, because we seemingly had ok service in the past. And... at least they cut the third service cost somewhat.That does remind me... we got a strut replaced a month or so before this check engine light scenario happened. They did replace the strut fine, but we had an immediate rattle in the car afterwards - something about the strut was loose. We took it back and they fixed it free of charge. However, we had a _different_ rattle after that free fix. That rattle had not existed prior to the strut getting fixed. However, the rattle did get fixed when they replaced the gas cap. Hmm. More details of our experience with the service.
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May 2023 by Meghan M.
I bought a seemingly new 2020 Mazda CX-5 with 18k miles from this dealership a little over 3 months ago and I had nothing but problems buying it. Rich is a bone head, he was so frustrating to work with and lacked any kind of responsiveness. He tried to sell me a car with the entire back bumper scraped up and the windshield cracked, claiming he couldn't see the imperfections. I also asked for something in writing detailing out the inspection of my car (i.e. tire tread levels, brake pad thickness) and I never received it. I probably asked 6 times and Rich acted like I had never brought it up before but promised he would get it over to me. Didn't happen. My brakes squeak and my oil pressure light is on at 20k miles. You may get a good deal here but so not worth it.
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February 2023 by David Feldman
I've been coming to Riley mazda for service since 2015. Over the years I've had mostly great experiences and 1 not so great experience. However, service manager Ivan quickly stepped in and made things right. Recently I had the pleasure of having service advisor Seth and he really went above and beyond and took care of me. I can't say enough good things about Seth and Ivan. I highly recommend these guys.
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January 2023 by Google user
I've been coming to Riley mazda for service since 2015. Over the years I've had mostly great experiences and 1 not so great experience. However, service manager Ivan quickly stepped in and made things right. Recently I had the pleasure of having service advisor Seth and he really went above and beyond and took care of me. I can't say enough good things about Seth and Ivan. I highly recommend these guys.
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January 2023 by Andrew K.
This dealer appears to bait and switch when it comes to their website. Over the past few months, I've inquired about 2 new "available" cars only to be told that they are not available, as they instead try to push the higher end models. However, they seem to intentionally leave the posts up for the cars that are not available which is wrong. The internet sales clerk (RJ Santiago) is a clown who does not respond to messages. Several times I've responded to his generic emails after my inquiries and no response...
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December 2022 by Eph Ling
Excellent dealership. Seth Grey is a consummate professional in the service department. Their recent remodeling was a major success. Highly recommended.
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August 2022 by Martin Maybruck
We bring both of our CX-5s to Riley’s for regular oil changes and all of our services. They are efficient and have always done great work. We trust them with our two Mazdas.
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March 2022 by Alicia B.
I just purchased a 2022 Mazda CX-5 from there and I have to say it was one of the best experiences I've ever had leasing a vehicle from start to finish. Curtis the salesmen was up front & honest with the costs, packages and lease buyout. RJ (salesmen) & Trevor (finance)were professional & explained in detail every step of the way. They even allowed me to prepare the mazda app the day before to speed up the process. Oh and they were kind enough to assist me in reinstalling my bike rack. In closing I'd give them 10 stars if it were allowed!
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December 2021 by Dave M.
Fantastic experience with Curtis and Riley Mazda as I sold my CX-5. Process was extremely fair, transparent, and efficient. It was worth driving from Brooklyn after reading the amazing reviews and I highly recommend them for any needs based on my interaction. Couldn't have asked for a better experience.
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May 2021 by Cassandra Coy
Great service visit again! Great staff and a ride back to work. I was serviced and ready in 1 hour! Washed and vacuumed before I arrived.
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May 2021 by Franky J.
My wife and I had a wonderful experience trading in our lease for a new lease.
[email protected] is the go to guy. He was very professional, courteous and worked his magic. No pressure salesman and truly cares about his customers.. The best buying experience I have ever had by far, especially when I hate dealing with car Salesman.. We were in and out in less than an hour. I even forgot my keys in the trade in and Terry over nighted them back to me saving me a trip.. Great job guys I will be back!!!
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March 2021 by Daniel J.
RJ Santiago was great. I like dealing with sales people who are laid back, positive, and answer my questions. RJ did all three. I understand that he has a job to do, and he's expected to try to sell you things, but he was not aggressive at all. He got me a deal on what I wanted to add (Apple CarPlay) and did not push me when I declined an offer to finance through the dealer instead of my bank. Therefore, I felt heard. I bought a 2018 Mazda 3 that was ready when I got there. The small dent they promised to fix was gone like it was never there. Delivery of the vehicle took less than an hour. I'm very satisfied.
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January 2021 by Scott S.
We leased a new Mazda CX-30 from Riley. The whole process was very easy and quick - salesman RJ Santiago was great with respect to our test drive and his knowledge of the car overall. They found us the exact car we wanted and we love it! There was one issue with a mis-calibrated sensor in the passenger seat which was a manufacturing issue, and the service department took the car in on the first day and got it repaired that day. The service people were great. We have already put over 100 miles on the car just driving it for the pleasure of it (Zoom Zoom!)Very happy to be back in the Mazda family and would highly recommend the people at Riley.
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August 2015 by CMH
Their service hours are horrible. I was trying to do an oil change but they do not open on Saturdays. I work Monday thru Friday and Riley Mazda service hours don't work for me.