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March 2024 by Zosizol Hoque
We Offer Distinguished Charm, Italian-Inspired Cuisine and an Elegant Setting. Serafresca At The IC Offers Both Large And Small Venues...
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March 2024 by Ann Marie McNamara
I love this hotel!!! Staff are great!!! Rooms are clean and roomy and nice! My favorite!!!Rooms: Spacious, clean, comfortable beds . Convenient elevatorsSafety: You DO feel safe and cared for.Noteworthy details: Great bar and staff
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March 2024 by Hendreow Correa
The staff reception very nice and helpful but I booked a room with breakfast fast included, when I get to have a breakfast in the morning, I was poorly treated by one of the servers who didn't not only know how to explain about the included breakfast but also made me feel very uncomfortable when I finally went to front desk and got a card to give him showing my room was paid with breakfast when I made the order I was not aware I could only choose one dish n a beverage since I was with my fiancee I ordered two dishes. He very Rudy and with such an attitude said " no no no , it's only one thing and a coffee " well sorry sir I was not aware and.it was in front of so many other guests. I felt really bad cuz I have money to pay but I thought was easy to book with included. Never more nor the hotel or breakfast included. We ended leaving with no breakfast and feeling very embarrassed with something wasn't told to us.
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March 2024 by Chris Zborowski
Lack of attention to detail, and sub standard quality based on my other experiences with this brand.Staff was very kind and a positive experience. Key areas of the room were clean and met standards. Details such as blow dryer appear to not be cleaned on a frequent basis (see photos) and caked on dust can be found easily (even in high touch areas, like light switches)Appearance is significantly lacking, and there are several areas that are beat up (even our room number has missing paint), scuffed up hallways and room walls. Several other areas had “good enough” mentality.Hotel has a lot of potential, but needs a lot of attention to detail.
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February 2024 by Nimsha Thaver
I think Marriott is well aware that the hotel is dated however with COVID, I am sure this hotel took a financial hit like most others. This more than likely delayed the update. The room, to include the bed, is very comfortable. Also very clean. Service from the front desk to restaurant etc is good. The parking garage could be a better experience however manageable. I travel the world using Marriott. I think what the hotel lacks in a modern experience, the staff makes up for this with hard work and good service.
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February 2024 by Ernie Taddei
Expensive parking for a 1 hour meeting.Still charge too much for 2 hours parking $14.36 for 2 hours.
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January 2024 by Sean Foley
Super nice hotel.
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January 2024 by Donald Lee
Never again! This hotel needs some major updates!
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January 2024 by Jason Eng
Location for the hotel is ideal as it's fairly close to most things.The hotel itself looks new but feels older and worn in if that makes sense. The parking garage suffers from only having one exit which makes getting out backed up at times.Service was decent. Although the restaurant and bar staff were a little slow serving at times.
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January 2024 by Steve Radewych
Hotel needs to address leaky roof when it rains!
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January 2024 by David Oslager
Rooms are very outdated. To the point of run down. Not sure how Marriott lets these properties/franchises stay a Marriott. Parking is over priced like any other hotel. The entire hotel is run down and dumpy. It's clean. That's about the only saving grace. Do not book.Rooms: Run down and old.
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January 2024 by John Senese IV
This hotel is disgusting, not sure why it’s about double the price of comparable quality hotels in the area. Here is what was broken in my room:Shower ceiling had holesBroken lamps and lamp shadesWindow blind brokenCloset door wouldn’t openBroken drawers
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January 2024 by joe a. borg
Amazing feel like Royalty place , including "AGORA Spa " for a complete experience , location is awesome for business and close to Amazing night out , Riviera Maia , authentic Mexican food with Djs and music on weekends is at walking distance...
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December 2023 by Spencer Shea
Ruben at the front desk was extremely accommodatin, during the holidays were happy to have stayed at this location.
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December 2023 by Coastout
So far from the airport with no room service. These rooms will break your ankle watch out. The rooms and hotel are very dated be prepared to walk in the cold or Uber
