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June 2023 by Ryan Foster
Do not waste your time with this place. They do not complete the job EVER. Instead there is always an excuse as to why the work is outside the scope of their job. Main guy Chuck is condescending and useless.
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April 2023 by Deb T.
Spent the day-on two occasions, as well as nearly $300. Hoping "The Dealership," would serve me and my new Jeep best.... It was To diagnose a problem. Not only was no repair involved ( I went elsewhere, since they'd made me wait all day, for two days) but they lost my key fob, I had just had made. With no offer to replace or so much as a perfunctory "Sorry". That replacement cost over $500.! I actually took my car to Cardinal Honda, where I was treated as a valued customer (like family) and will continue to do so.
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February 2023 by Jennylynn J.
This review has been a couple months coming, but finally getting to it! Purchasing my used Porsche from them was one of the better experiences I have ever had in doing a car purchase. I was moving from Los Angeles, CA back to NY and knew I needed a car. I was very specific down to the color, year and model made that I wanted and it took some time to locate that specific Porsche, but I found her! From the moment of my inquiry online, to then emails and phone calls, I was already in the process and getting my pre-approvals done. I had my flight set to come out for a few days in NY to manage a few things before my actual move and fling back to LA before the real physical move, and these guys were so accommodating, generous with their time, generous & understanding with my timing in fact which was super helpful as this move was very stressful on top of purchasing a car at the same time! They handled pretty much everything but me going to DMV and switching my drivers license! Filing the paperwork for the car, registration, license plates, full report and history of the car, their mechanics on-site did a thorough job getting the car inspected and ready for me and when I came to pick it up, EVERYTHING was DONE! It had to be the easiest transaction done during my move. Seriously. Jake, my sales rep was a very considerate, thorough, responded to all my questions, went further to find more info than necessary and still does two months after my purchase. The finance guys were also great to work with and reasonable. As a female, I didn't feel like I was being snowed over with anything. They were transparent and more than willing to work with me to get the numbers to where I needed them to be. The receptionist Darlene is amazingly sweet and thorough as well, a lot of follow up from her. You can tell that this is a family run business and that everyone enjoys what they do working there, together. Eleven Stars for these guys! I would buy from them again and I highly recommend them if you're in the market for a new or used car.
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November 2022 by Laura D. C.
I am on a road trip, made a stop for a few days in Mystic CT. I have an SUV and I was losing air pressure in one of my tire. Hotel had me go to Bob Valenti shop. BIG mistake. I walked in and asked if someone could check my tire air pressure. I told him I'm from out of town and I was hitting the road tomorrow. It was the first desk as I walked into the Service desk area. He looked at me like I was talking French. He said the guys are getting ready to go to lunch. I said I can come back, he said, "we won't have time". I looked for another place and found Broadway Auto on Williams Ave. I was helped by Marlon, he might have been the owner. He helped me immediately and he said lets check for any nails. Found one and fixed it immediately. Do not go to Bob Valenti Dealership. Terrible customer service. I shared with hotel and they will not be sending people there any more.
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November 2022 by Laura D.
I am on a road trip, made a stop for a few days in Mystic CT. I have an SUV and I was losing air pressure in one of my tire. Hotel had me go to Bob Valenti shop. BIG mistake. I walked in and asked if someone could check my tire air pressure. I told him I'm from out of town and I was hitting the road tomorrow. It was the first desk as I walked into the Service desk area. He looked at me like I was talking French. He said the guys are getting ready to go to lunch. I said I can come back, he said, "we won't have time". I looked for another place and found Broadway Auto on Williams Ave. I was helped by Marlon, he might have been the owner. He helped me immediately and he said lets check for any nails. Found one and fixed it immediately. Do not go to Bob Valenti Dealership. Terrible customer service. I shared with hotel and they will not be sending people there any more.
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October 2022 by Laura D.
I am on a road trip, made a stop for a few days in Mystic CT. I have an SUV and I was losing air pressure in one of my tire. Hotel had me go to Bob Valenti shop. BIG mistake. I walked in and asked if someone could check my tire air pressure. I told him I'm from out of town and I was hitting the road tomorrow. It was the first desk as I walked into the Service desk area. He looked at me like I was talking French. He said the guys are getting ready to go to lunch. I said I can come back, he said, "we won't have time". I looked for another place and found Broadway Auto on Williams Ave. I was helped by Marlon, he might have been the owner. He helped me immediately and he said lets check for any nails. Found one and fixed it immediately. Do not go to Bob Valenti Dealership. Terrible customer service. I shared with hotel and they will not be sending people there any more.
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November 2021 by anthony jusseaume
Had a dent worked out and scuffed rim fixed. Rim is now textured instead of smooth (looks like overspray) and even though the shop is connected to a VW dealer (with correct paint codes) the paint is obviously too light, looks like they tried to hide it by blending into the rear door that had no issue when it was brought in. THE SMALL DENT LOOKED BETTER! Shop around! Oh yeah and 3 bubbles or defects in the new paint!Services: Body & Trim
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September 2021 by Amy Bjork
I recommend everything about it. I can’t find the words to describe my experience. All great
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April 2021 by Kristen DeFilippo
Family friendly staff were exceptional. Thorough in all they did to make this car buying experience wonderful. Would recommend the Valenti team every time!
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February 2021 by Latiesha D.
I went in with my friend for her first oil change, When she purchased her car from the dealership, she was informed that it came with a free oil change. The car was serviced and then she was informed that..... No that's not the case for your car, after the back and forth banter between she and Danny, She informed him that she was on a break from work and she didn't have time for the back and forth. She tried to comprise with Danny and she stated that if he wanted to go through the paperwork and terms of her contract he was free to do so and, if he felt as if she still had to pay for the service she would. Long story short while walking away he stated and I quote!!! "Where does she work? Smoking Crack or something!!" That was disgusting and totally uncalled for. I hope that's not a reoccurring issue.
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January 2021 by Mark Palmer
Great work!
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November 2020 by Jim T.
I am writing this review with sadness. I found out recently that Hugh and Laura Stack from the service department had been let go. I have been dealing exclusively with the two of them for many years now and I have purchased 3 vehicles from this location. Hugh has worked there for close to 40 years and knows our vehicles inside and out. I trusted the service I received there. I hope that the Stacks let us know where they go from here because I will follow them.
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August 2020 by Donna Pearlman
I recently switched here for service and I was delightfully surprised and impressed with the great caring expert service and super work rates.
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August 2020 by Bill Geary
The sales people are completely professional and do an excellent job. We have also purchased numerous vehicles air in the service department is excellent also
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July 2020 by Jonzkri
The sales person was ok. That’s about it. Bought a brand new truck. It got damaged on the lot. Body shop “fixed” it horribly. The detail job on delivery was horrible. It was still half dirty and full of swirl marks. After driving a hour one way for them to make it rite not at all happy... Read More
