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January 2024 by Ms. Sassy Blue
I recently placed an online order using the Dunkin app, but upon my arrival, my order wasn't ready. To my dismay, I observed a staff member vaping while preparing my iced coffee. When I addressed my concern at the window, the employee responded dismissively, displaying a lack of professionalism. Such behavior raises questions about hygiene and customer service standards at this Dunkin location, leaving me with a less than favorable impression of the overall experience.
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January 2024 by Michaela Lamb
Great location to get in and out of. Service is good and coffee is always made well.
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January 2024 by Blake Edwards
I usually have a great experience here but a few times not I have been served by employees that are clearly sick (sniffling, coughing, etc) that have handled and handed me food at the drive through. If employees come in sick, please ask them to wear a mask!
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January 2024 by Sophia Palmerone
The woman working the drive thru had to ask multiple times both at the drive thru and at the window, gave us burned coffee, was joking about how she dropped our food and had us waiting for almost 20 minutes. Even after she remade the food we still didn’t get the right food that we ordered. We tried to call to see if we could get a refund and no one answered the phone
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January 2024 by Maloree Alymani
I came here driving from New York to Massachusetts, food and drinks are amazing, atmosphere is quite nice, unfortunately the service isn’t very friendly. Frowning and grumpy cashier demanding me to pay as quickly as possible. I didn’t appreciate that.Wheelchair accessibility: Door and ramp are wheelchair accessible. Also accessible restroom.
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October 2023 by E
Accidentally didn't know my coffee switched from hot to iced upon receiving I apologized asked for it to be hot the kind girl in drive thru asked me to pull around then proceeded to come outside stating her "MANAGER" Who apparently lacks customer service said I would have to reorder a new coffee as she apologized she stated she wanted to make it but manager refused!!! The kind woman behind in the drive thru was just doing her job this is no reflection on her!! I've been using this DD last few weeks always had a good experience till now. Employers You NEED TO GET PEOPLE WITH CUSTOMER SERVICE SKILLS SO YOU DONT LOOSE ALL YOUR CUSTOMERS!!
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October 2023 by pat willis
Coffee is fine but the reason to stop at this particular one is the employees. Always friendly and considerate. They make my day. Every day. I hope the owner reads this and passes it along.
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October 2023 by Heidi Downey
This has been the only Dunks to actually cook the bacon crispy when I ask for it. Most look like it's raw. Only 4 stars because they missed the cheese.
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August 2023 by Krystyn P.
Wow does this place need help. I'm not sure that I've ever reviewed a drive through before, but when it takes more than 30 minutes to get thorough the line... it's worth noting. So I'd probably took 20 minutes just to order. I watched multiple people ahead of me have their passenger jump out of the car, run inside and come back out with food before they reached the place to order it. When we finally reached the ordering location we found at at 10 AM on a Saturday morning, they were out of Munchkins. Seriously?Anyways after reracking our order, we pulled up to the window. With the delay, I expected to see 2-3 people maximum... but instead saw 7-8 employees clearly with no set position or direction. At least 2 people were just standing around examining the ceiling. When we pulled up, we were informed it would be a few minutes more. We waited and about 5 minutes later... a different person came up to the window and said "Are you just getting food?" To which we said yes. They then picked up a bag that had been sitting there the whole time and said here, shutting the window. The utter lack of management is pretty obvious.... I've never encountered a Dunkies so in need of help.
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August 2023 by Stacy Hyde
Ashley is the best ! Very friendly and so nice
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July 2023 by Frank Perez
Another quick stop caffeine up and drinks for the kids. All came out as ordered and back on road quickly.
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July 2023 by Jeff Gaccione
Service is horrible. I've been spoke to better by a five year old.
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July 2023 by Sophia Rose
this is the dirtiest and slowest dunkin donuts i have ever been in. ive been a manager at other locations of the franchise and never in my life thought there could be a store this poorly run. youre better off going further down the road to the other location, the added time of travel will be less than the time you will wait for a single sandwich here!
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June 2023 by Nancy Metallo
Stopped for coffee on a cold morning. Tried to go bathroom but it was locked. Tables were filthy ?. Place was busy.
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June 2023 by Nancy Gardiner-Metallo
Stopped for coffee on a cold morning. Tried to go bathroom but it was locked. Tables were filthy ?. Place was busy.
