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April 2024 by Jacob Hannus
I purchased a room for 2 days and the second my girlfriend and I pulled into the parking lot we looked at each other and said “hell no” every single window had no light in any part of the building aside from the main entrance, the grass was not cut, the building was in disarray to the point that I and my girlfriend thought it were abandoned. Long story short I spent 15 mins in the parking lot to then purchase rooms at the other hotel on top of mystic aquarium. Do not purchase rooms there I can almost promise that the inside would look 10 times worse than the outside.
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February 2024 by Curuco BananaxD
The pool was closed and the building looked abandoned, nothing like what was seen in the photo.
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December 2023 by Ina Tashi
They are infested in BED BUGS. Horrible experience...do not even get tricked by the positive reviews. This is a trashy place with holes in the ceilings, non-flushable bathrooms and BED BUGS. We were three families with kids and booked three rooms, all of our kids were with marks in the morning. Horrible experience, I am surprised they are in business.Answer to owners' comment: Our children never even touched the grass, so there is no way they got bitten out. Also, did all the other 1 star reviewers crawl in your grass as well?? Shame on you for making false claims and getting more guests exposed to your filthy environment.
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December 2023 by Erika Larocque
Update: our room also has mice and the shower handle fell off so we can't shower. We tried to call the front desk but the phone didn't work. When we walked up there to notify them, we were not taken seriously. The employee said, "You have to let the water run for 30 minutes to get hot water, the phones on the first floor don't work, and it's winter so there are mice." Then she gave us a towel to put under the door to keep the mice out. I can't express how not impressed I am with this property and I am disgusted that I paid over $100 to stay in this dump.This place is definitely NOT a do-over. We came here specifically for the pool which the website advertises. The pool is closed until further notice. There is no stopper in the tub. There is no hot water. The beds are rock hard. Vending machines don't work and you can't purchase snacks at the front desk after 10pm. This hotel is definitely not worth what they ask per night. Very disappointed. Will not recommend and definitely will not return.
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November 2023 by Norman Long
Not impressed, stained sheets with long hairs in the sheets (yes we inspected with lights) cold water for showers, no locking midway doors, missing one outside door. Room had newer floors and fairly clean other than what was noted but not a $200 a night room...
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September 2023 by Kirsten Turrisi
Only giving one star because 0 stars is not an option. The mold and mildew throughout the entire facility was beyond astonishing. Our breathing was choked up for a couple hours after being in our first hotel room for all of about 15 minutes. We went back to request a new room and was put in their “remodeled” section of the hotel that was even worse than the already uninhabitable rooms we were initially given. The front desk and house keeper were both apologetic and understanding. They kept referring us to the “manager” Vanessa who we contacted by phone and email. She said the rooms were perfectly fine which is absolutely insane to think. When we arrived at the property there was only one other car in the entire facility. When we returned later in the day to switch rooms, and then ultimately leave to find a hotel that wouldn’t give us the black lung, there were only two cars there. We passed by several times over the weekend to a similarly abandoned parking lot, but yet the fact that there have been 20 “5 star” reviews posted on Google this same weekend makes it very apparent that all of those reviews are fake and not people that actually stayed there.DO NOT STAY HERE!! This place is an absolute and significant threat to your health.
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September 2023 by Mark Picariello
Every room we were put in smelled extremely musty / moldy. It almost looks as if the building was left vacant for years with no upkeep. They have obviously had issues with water damage throughout the entire hotel that no one seems to care about. The newly “renovated” section of the hotel smells like a wet basement and has a dehumidifier in the hallway to try and remove the obvious moisture that is everywhere. The roof over the indoor pool is falling apart and it is visibly leaking water directly into the pool. Some railings on the staircases are falling apart, but no worries that was repaired with ELECTRICAL TAPE! Management doesn’t seem to really care about any of these issues, so don’t waste your time staying here.
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September 2023 by Daniel Ruiz
Walked into the room and we were immediately greeted with the pervasive smell of stinky feet. When we crawled into bed, we found out why…The bedding was wet. The inside of the window was wet. There was obvious water damage to the walls. The AC was on full blast in a desperate attempt to dry out the room. There was also mold under the shower mat, nice!If you have any other reasonably priced options in the area, please skip over this one. Mystic River, please do better.
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September 2023 by Rob Magro
PLEASE DO NOT WASTE YOUR MONEY SPEND A FEW BUCKS MORE ELSEWHERE IF YOU VALUE YOUR HEALTHI am not one to write reviews good or bad but this place really pisses me off by their lack of property management and upkeepI had booked a stay at mystic River hotels and suites for last night. Upon arrival of the hotel I entered the lobby, the lobby smelled extremely strong of mold and I immediately felt breathing issues.We were given our room and when entering the room the bed sheets had stains of blood and the vents were visually filled with mold. The air conditioning system was off so the room was extremely hot and when I went to turn on the air conditioning the control panel was broken I ended up not staying the night due to being unable to breathe due to the excessive mold. Aside from the room and lobby the rooftops are rotted away with plants growing from the wood ! Clear signs of water damage.Additionally the pool area is unsafe as there is water leaking from the moldy roof into the pool. The pool also has a rusted metal structure under a plastic garbage bag as to stay away from it I assume.upon booking I had seen mixed online reviews with similar issues as mine and I figured I would go and make my own judgement. this property does not offer refunds and it was better for my safety to just suck up the cost and drive home to New YorkI don't know how anyone posting positively can be legitimate the second you pull up to the place it looks like it hasn't been open for years
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September 2023 by Donna
Expedia really needs to take this roach-tel off their site because wow. The pictures are catfish. When we pulled in I already knew we were in for trouble but hey, room was paid for and just needed to sleep for a few hours. Upon walking in, the musty dusty gross smell was overwhelming and then immediately staff was nasty and rude. Talking back when just asking normal questions telling us not to interrupt and one question at a time, we had to ask if she was having a bad day to which she explained how she was so hungover about to throw up. Alright... the rooms looked like they tried to just paint over all the serious building problems, we walked by the pool and said you couldn't pay me enough to put my toe in that nasty pool. Patio furniture looking like an ocean state job lot special that fell off the truck and they picked it up on the side of the road. Funky smells in the hallway, the yard looked like a prison yard... then we find old blood on the blankets. When we complained they told us to call back when rudey lady wakes up from her hangover. She said we were lying and those pictures could of been taken anywhere (too bad iPhone links your location to your building) and that it was probably from us, seriously? We brought your property value up by just being in this establishment so think again. Classless, rude, disrespectful, if you have no other options your still better off sleeping in your car at a truck stop than this place. Or maybe even a porta-a-potty ????
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September 2023 by Rob M.
PLEASE DO NOT WASTE YOUR MONEY SPEND A FEW BUCKS MORE ELSEWHERE IF YOU VALUE YOUR HEALTHI am not one to write reviews good or bad but this place really pisses me off by their lack of property management and upkeep I had booked a stay at mystic River hotels and suites for last night. Upon arrival of the hotel I entered the lobby, the lobby smelled extremely strong of mold and I immediately felt breathing issues. We were given our room and when entering the room the bed sheets had stains of blood and the vents were visually filled with mold. The air conditioning system was off so the room was extremely hot and when I went to turn on the air conditioning the control panel was broken I ended up not staying the night due to being unable to breathe due to the excessive mold. Aside from the room and lobby the rooftops are rotted away with plants growing from the wood ! Clear signs of water damage. Additionally the pool area is unsafe as there is water leaking from the moldy roof into the pool. The pool also has a rusted metal structure under a plastic garbage bag as to stay away from it I assume. upon booking I had seen mixed online reviews with similar issues as mine and I figured I would go and make my own judgement. this property does not offer refunds and it was better for my safety to just suck up the cost and drive home to New York I don't know how anyone posting positively can be legitimate the second you pull up to the place it looks like it hasn't been open for years
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September 2023 by Gladys H.
Terrible management and facility. Upon checking in, the manager was degrading her staff, very rude to them. Then proceed to announce that she was feeling sick, she was throwing up! The room was ok- no frills. Bathroom had a large hole in the ceiling, with black mold. In the morning we found a bug in our bed. To top it off before we were leaving the room, housekeeping was trying to come in. We hadn't checked out yet. When I told the manager, she said "what did I expect?"Do not stay here!!!!!
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August 2023 by Tara V.
Would NOT recommend anyone staying here. The hotel appears to be abandoned as you pull in. When you walk into the lobby, there are leaks coming from the ceiling that are either collecting on the couches or into fake planter buckets, with wet towls at the bottom to collect the water.Pictures of the hotel advertising their pool, rooms, ext are most def. false advertising. The pictures look NOTHING like what the hotel looks like or acutally is. The pool area was a serious health hazard with dirty water dripping INTO the pool from a split ceiling above.The front desk staff are rude and dishonest. We booked via Hotels.com and are STILL waiting for a refund from early August. This hotel is fraudulant as is Hotels.com.
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July 2023 by Cherin Townsend
This hotel is so outdated. Our room door wouldn’t shut until we slammed the door and the lock wasn’t working. We had to put the dead bolt on. We only stayed here because we didn’t want to drive 2 hours home at 1 in the morning and we also didn’t want to spend 800 dollars at another hotel just for a few hours to rest our head. Staff did not turn the ac on in the room before we got there so it was 100 degrees in there. The fridge wasn’t plugged in either. You get what you pay for. The rooms and hallways smelled musty. Our floor in the room wasn’t even, there was no security there meaning none of the locks to any of the doors in the hotel worked. The pool smelt so bad and there was white stuff floating in it. I don’t think they ever fixed anything in that place. The lady who checked us in came out of her room barefoot and pointed to where our room was. Again you get what you paid for. Just warning people not to stay here if this your family vacation. It’s not comfortable nor safe to stay here for a long period of time.
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July 2023 by John E.
This place doesn't even deserve 1 star. outside looks like it's run down and abandoned. inside stinks, staff is rude and incompetent. It's also falsely advertise clean rooms, microwave, and fridge. No microwave and fridge had black mold all over the gasket.
