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October 2023 by Dee Carmichael
If I could give less than a zero I would! Dealing with this company was the worse experience I ever had. They continued to request information from our company that was completely unnecessary! Then couldn't or I should say won't let us see the loan documents. They couldn't even tell us what we needed down. Just said "bring a blank check. It's going to be between $4k an $5k" Actual amount was $3k! If there is another Ford dealer near you, I would go to them not here!
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October 2023 by Dan B
The dealership was difficult to get an appointment and they did not notify me that the service wasn't available for my appointment. Once started, they did the work in a short time frame, did a little inspection report. and shuttled us to a point of interest in the meantime. We would definitely return for future service.
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September 2023 by Claudine
Valenti Ford service center is very good. They are efficient, reasonably priced and the staff are courteous, kind, friendly. I trust they do the work the way they say they'll do it, and I highly recommend buying a car there. They have a super oil change program!
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September 2023 by Jackie Baudro
Kudos to Valerie Brown and John Woo for being a great team at Valenti’s. They are very friendly and made my car buying experience easy. I’ll definitely go back to Valenti Ford when I need another vehicle. Thank you!
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September 2023 by Marc Maksim
Before buying my 2017 Nissan Rogue from Valenti in Mystic I had only had very bad experiences with car dealerships. I walked in with my guard up. I'm sure I came across as rude. When I drove away in my BEAUTIFUL new-to-me car, I felt so happy. My salesman, Paul was so patient with me. He showed me about six different cars. We test drove three. He never tried to push me into buying any one of them. He showed me their features and let me make my decision for myself. The car I chose was exactly what I was looking for.When it came time to do the paperwork I was afraid, from past experiences to have my arm twisted into buying "extras." I was presented with additional services and products but never pushed into buying any of them, not by my salesman nor the person I completed the transaction with.It's been four months now and I'm still happy with my new car and my experience with Valenti. Some day, maybe well into the future, my first stop will be at Paul's desk.I highly recommend Valenti in Mystic. You will be treated fairly and with honesty!
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August 2023 by Peter Caron
We just bought a slightly used Jeep from the folks at Valenti. And it was the most comfortable car buying experience that we have ever had. In the past few weeks we have been to several dealerships and with the exception of Valenti, and one other Mistic dealer they have all been quite aggressive and 1 that was actually deceitful. Our experience at Valenti was professional, pleasant, and friendly, and workable. A big Thank you to Paul L. Our salesman and the entire sales staff, car buying as it should be. I hope to be writing a similar positive review for the service dept. when the time comes. Peter & Millie Caron, Old Lyme
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August 2023 by Jaimie Roberts
Best experience purchasing a vehicle that we have ever had!! Paul and his team made buying our Bronco so easy and stress free! Thank you for treating us like family and helping us find the Bronco of our dreams!
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July 2023 by Art Barr
Wesley helped every step of the process. While I wasn’t able to secure the initial car I had wanted, he found one that was just as good if not better quickly. He kept me in the loop with great communication and made the entire process easy and stress free. Would definitely have him help me with my next Ford vehicle in the future.
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July 2023 by Tim St. Pierre
Service was not diagnosed or performed to my standard. Was told I would have to schedule a different appointment for them to further investigate issues. This is the SECOND time I bought truck in for same issues. Was told they would try alternate fixes to attempt to correct the hard shifting if the issue persisted the first time, brought I back expecting just that and got the SAME “fixes”. Try it for yourself but I recommend finding an alternative dealership for your Ford needs. This one just does not get it done!
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June 2023 by Jonathan Novak
Great experience working with Paul and the sales team at Valenti Ford. Great communication and helpful throughout the entire car buying process. Really enjoying my Ford Maverick!
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June 2023 by Richard Weisheit
We came to Mystic from Upstate NY to look at a 2021 Mustang convertible. Made an inquiry with Cameron via the web. He was very helpful, and we decided it was worth the trip. Valery took care of us. She was great. After negotiating, we decided to buy. The business guy was excellent....sorry I can't remember his name. We arrived at the dealership at noon and left around 5 pm with our new to us Mustang. They were great. So far we are very satisfied.
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June 2023 by Liese Reagan
We are very happy with our purchase of a pre-owned Ford Escape from Valenti. They were very accommodating and helped make the sale from a distance run smoothly. Would definitely work with Valenti again!
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May 2023 by Richard B
Order a truck through them back in October. Just picked it up. They stuck to the price we agreed with and very helpful through the whole process. Jim Keane put up with my 50 phone calls in the 6 months I waited on my truck and was professional and enthusiastic the entire time.i will continue to do business here and recommend anyone wanting a vehicle to this auto group!!!
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April 2023 by Steve Christley
I'm a returning customer to Valenti Ford. Valerie the sales person answered all my questions on the 2023 F150. Ordered on the 25th of Jan and picked it up on the 15th April. The trade in offer on my 2012 F250 Super Duty was good.
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January 2023 by Christopher Lawless
I couldn’t ask for a better experience. Every time I have bought a car from Valenti, it has been an enjoyable process! Paul was a great salesman, and working with him to purchase two vehicles was a pleasure! Thank you to everyone on the Valenti Team who participated in our purchases.