Budget Car Rental

Car Rental
Hours: Budget Car Rental offers a generally positive experience with friendly and helpful staff. On Christmas Eve, an employee went above and beyond to support customers, demonstrating great care and professionalism. However, some issues with the reservation system have been noted, especially when booking through third-party websites. Customers have experienced challenges such as vehicle unavailability despite reservations, leading to waits and cancellations. One customer had to cancel their reservation because there was no Dropbox at the location for returning the vehicle, which was inconvenient. Despite these issues, the staff, especially Lena, was praised for their kindness and effort to secure vehicles and assist customers. The business has improved over the years, with customers noting that the service seems to have rebounded after past problems. The fleet offers many options, although vehicles may sometimes be dirty. Overall, Budget Car Rental is appreciated for its affordability, helpful staff, and the willingness to resolve issues, making it a viable choice for rental needs despite some system and vehicle condition hiccups.

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1. Stratford, Connecticut