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December 2025 by Sheila Marten
Great experience getting my new HVAC installed. Highly recommend.
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November 2025 by Randy Liebowitz
Jerry Petrini Is fantastic and put us into a system that was appropriate for the home even though a lot of other companies would have upsold me. He was incredibly responsive and communicative throughout the process. He also gave me excellent advice on taking care of the system and I also signed up for annual maintenance. We went with a cooling system. I also asked about a new heating system and he told me mine was still in good shape even though he could have easily just sold me a new one. Jerry and Pack-Timco have the utmost integrity and I’m happy I went with them over other companies. I wholeheartedly recommend them for your heating and cooling needs and all other services. Thanks to Jerry for being so honest and responsive.
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November 2025 by Silvia P
You cannot go wrong choosing Pack-Timco. I had a completely new HVAC system a couple of month ago. Jerry P. Is a friendly, respectful and knowledgeable sales person. He answered all my questions and he even remember I have a dog from a years prior visit! I chose a Lennox system which is a big investment for my budget. Pack-Timco offers financial services thru Service Finance Company, LLC. The application process was very simple and straightforward. I also want to praise the work of the young and knowledgeable installer crew. Very responsible and respectful young men. The installer's crew supervisor also came to check on them and soon after even Jerry was here to ensure all was going as expected. I am pleased with their service and enjoying my new system.
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October 2025 by Cindy Epstein
Alex did my winter service this morning and he was knowledgeable, helpful, and professional. The company is easy to work with and he is great.
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October 2025 by Michael Small
Hector Rojas is a truly excellent heating/cooling technician. His attention to detail led him to propose an adjustment that will make our heat pumps function more efficiently this year. Plus, he explained our system in such a clear way that now -- for the first time -- I understand how it works. Many thanks to Pack-Timco for sending Hector our way -- and for giving us terrific service for years.
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October 2025 by Lynn Woodhall
Thank you, Pack Timco! Alex Deus did a great job of servicing my HVAC equipment for winter. I am a decades-long customer and have always found your work exceptional. Many thanks!
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October 2025 by Jean Marie Brescia
Hector Rojas did a great job with our annual maintenance! He was on time, courteous, explained what was going on with our heating system, and addressed the issues.
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October 2025 by Carey Gerwig Jones
Bi-annual service done with contract. Hector was respectful of our home and communicated his work. he put in extra effort on cleaning the outside unit exterior, which was a bonus.
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August 2023 by David Seoane
Service tech showed up on time and diagnosed the issue within the first hour. However, they did not have the part on the vehicle so they had to return. All fairly standard practice except they charge you another set of fees to return in addition to the labor to install the part. You are being penalized for Pack-Timco not having adequate inventory on the truck. The service tech was done with the second call within 20 minutes and we were charged for a full hour of labor along with a service call "fee" and an energy "fee". When I questioned the fees for the installation, the service manager explained that each trip is separate and incur their own fees then hung up on me. Sadly I will not be using Pack-Timco again.Service: A/C system repair
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June 2023 by Curt M.
Simon the serviceman had a psychotic breakdown during the first 30 seconds of a service phone call-we installed extra security. Be very careful with this individual.
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March 2023 by Mic Andre Soph
Successful quote, install of replacement home heating system by Pack-Timco. The furnace is higher efficiency than my 28 year old one that was original to single family home. Great communication throughout the process. The install was with a talented crew who got me 'in business' on schedule. Very fair and clear to understand proposals. I would recommend.
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October 2022 by aldo moschini
Jerry has done a great job through out the summer. Always very responsive and extremely pleasant. a pleasure working with him.Aldo
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September 2022 by Mark Blackman
Our geothermal system was installed by another vendor. We recently hired Pack-Timco under an annual maintenance agreement. When the A/C failed on our main floor, they sent a repair person that day. Jerry was able to trouble-shoot a flaw in the original installation. He discovered that the load was too much for the transformer that was originally installed. During his call, he was able to add a second transformer and things are working perfectly now.Service: Repair HVAC
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September 2022 by Katharine O'Brien
I have been extremely pleased in all areas,- especially a very experienced technician (Jerry) and outstanding communication with all business personnel. I strongly recommend this company.
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August 2022 by Jane Pataki
Great company. Jerry reviewed what I needed, and then came as the lead installer with a team of two others, Javi and Andre. They were all efficient, competent, thoughtful, and great to have around. And they did a wonderful job!Service: Installation
