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November 2023 by Margaret K.
Always awful. I've wanted to review this location for over a year but never did because I want to give it a chance - but I'm done. I live right near this location, like down the street, and it would be nice if I could go there and not wait 10+ minutes on line to check out - every.single.time. The line is usually extended all the way back to the photography desk, with hardly ever more than one person on the register - there are 2 registers! Sometimes I just need to grab some milk, a quick snack or an office supply and I refuse to go there anymore because of this issue. STAFF your store!
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September 2023 by Samuel S.
I have been going there a long time but the last year the pharmacy is go.ne downhill drive thru pharmacy is closed every time I go get script so I quitt using you am using mail order there's a real problem in this store8sal9
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September 2023 by Google user
Would give zero stars if possible. I am a provider, I called the store manager after being on hold at the pharmacy for 20 minutes and stated that I had to speak to the pharmacist urgently to confirm a patient's medications, and was left on hold again for half an hour.
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September 2023 by Mike M.
I have been trying to use this pharmacy for over 2 years for the convenience of them being a "24/7" pharmacy. In all honesty, I would say 4 out of 5 times that I come to pick up a prescription, they are closed. Forget trying to call in when they actually are open because it takes 30 mins+ for anyone to even answer the phone. I understand there may be staffing issues, but people rely on pharmacies to be able to get their much needed medicine. If they aren't a 24/7 store anymore, then just display that!
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March 2023 by St****y M
The pharmacy department omg they need more staff customer service inside and outside is poor
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October 2022 by Kristyn C.
I am a prescriber and I waited on hold for over 1 hour with supposedly only "1 person ahead of me" the entire wait time. I was trying to call in an urgent script for a patient around 830pm. Was never able to get thru and my husband, who is also a physician, could not get in touch with pharmacy staff either. Unacceptable Walgreens, do better.
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October 2022 by Taylor C.
If there's a problem with your insurance or your prescription, expect to go in person and wait for 45 minutes just to have someone tell you they can't fill it and it's your job to fix it or get it elsewhere. The automated message insists they're "working on it" and no one will ever, ever call you about a problem you need to resolve. And don't bother calling them, you'll just sit on hold for 2 hours until someone finally disconnects you; employees will openly admit that they don't answer phones most days. 24 hours is a mere suggestion as they are regularly closed at random times, sometimes all day, and the drive-thru shutters randomly when there's still a line of six cars waiting. Having to go in person 2-3 times every time you need a medication is a literal nightmare for a disabled person but that's what you're getting here. Even the vaccines I've scheduled have been cancelled last-minute. To be clear, I don't really hold the pharmacy employees responsible; I have no doubt that the management (and Walgreens as a company) is to blame for being too cheap to pay decent wages to enough employees to keep their business running on any kind of functional level.
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July 2022 by S. M.
I've been coming here for 13 years and have had positive experiences up until a year ago. They are seriously understaffed in the pharmacy. I waited for an hour one evening (11pm) for a prescription; only the pharmacist was there because everyone called out. Sometimes they close the drive-thru lanes due to the staffing shortages which is very inconvenient. I called this evening to discuss my prescription with someone. I talked to the woman, she asked if she could place me on hold to find out the answer to my question, and then another woman came back on 5 mins later. The original woman I talked to WENT HOME with me still on hold! Who does that?! I understand that many businesses are short-staffed, but this is absolutely ridiculous.
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June 2022 by Lisa Brelsford
Went to one in Shelton and cashier was friendly I love Walgreens they have everything so I can get everything n in one stop
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April 2022 by CT Band Schedule
rude beyond belief. Waited one hour in drive through line - when I got to the window they stuck a closed no pharmacist as I pulled up - and they refused to talk to us. They should have had us pull up so they could explain - but to just shut down and refuse to talk to us other than say go to some other walgreens - unreal. Lousy store lousy attitudes. Hw can you do this to a customer? It's not the what - it's the how it was done. Manager didn't care at all
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April 2022 by Andrea House
Good service. I can usually find everything I need. Friendly staff. Clean and convenient. Josh is always more than helpful in photo department and anywhere I see him in the store. Andrew is a good manager and helpful and courteous.
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April 2022 by Josh Spain
Probably the busiest pharmacy in Stratford. Long, long, lines especially in drive thru. Maybe if they use both windows? And hire more a.m./ day staff to accommodate the daily rush Just some thoughts... I'll be transferring ASAP tho, have no patience to wait over a half hour anymore
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January 2022 by JoJo C.
This Walgreens is by far the worst I have been too. It is very unorganized and lack customer service. I came here with my husband to come get an eye ointment to fill at 3. They told us to come back at 6:30. We came at 7pm and they told us nothing is in the system . I said ma'am you told him to come back at 7pm then she said oh yes that's right give me 1 hour. 1 hour past then it went to 15 mins. It's 9pm and I am still here waiting on it. I am sure by the time I press send on this I'll still be waiting till 10. I know it's 24/7 but I'm not trying to keep them company. Very bad. However if you want to get a laugh by seeing a bunch of characters this is the place. Never coming back here for. Prescription again. I rather fly spirit airlines.
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August 2021 by Teresa B.
I made an appointment for the LabCorp at Walgreens and even after an hour no one ever showed up. Finally another customer was able to get in touch with another LabCorp that told us that no one was going to show up for another hour. No notice was given any of us even though we had made appointments.
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October 2020 by Evelyn S.
I really wish the drive through lane would improve. The wait time is ridiculously long. No matter what time of day. Very aggravating
