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November 2023 by Jensey Peralta
Excellent customer service, take care any issues with no questions asked. We will continue using them as our heating providerAttn: The Goat Tints.
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October 2023 by Doug Hepner
Your website needs a major overhaul in the Account Section. It's not well designed and difficult to use. It's not up to Hocon usual customer service
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September 2023 by David Behrens
Moved to Cheshire CT recently with my family. We required gas for our kitchen stove. Called Hocon, Karen was amazing and came out to visit our site, was a joy to interact with, explained the process, equipment, site requirements and lease vs own options. After consideration and calling many providers, we decided to go with Karen and Hocon. An appointment was made to install our tank and line. On the date of the appointment Phil, Cam and Alex showed up promptly at the beginning of their appointment window, escorted me around to go over the game plan for install and went to work. They worked with proficiency and cleanliness. In no time my tank was in place. On leaving we chatted casually in a manner that made me feel like family. Kudos to the entire staff at Hocon, we look forward to a long relationship.
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August 2023 by Bob Lynn
I am a customer of Hocon for 37years,Just spoke to Gail about additional 120 for a generator.She was wonderful and I appreciate all her help and patience.Had to tell someone.I am so pleased.Bob Lynn.
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March 2023 by Johnette Howard
Repairman was knowledgeable, courteous and quick to diagnose the problem. Did a great job fixing my three-month-old malfunctioning gas fireplace. Shared some of his expertise with me that will help in the future, if similar problems occur. All-around good experience.
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March 2023 by Constance Forder
I called for help when my propane fireplace would not light. A technician was finally able to come out but not for over a week. He only had to change the batteries which I supplied and I ended up with a $225 charge.
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March 2023 by Dawn Rose
I recently purchased my new home and the staff at Hocon was very friendly and helpful. The service rep was extremely professional and explained everything that I needed to know about my fireplace.I would highly recommend Hocon Gas.
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March 2023 by Anne Van Valen
Right before Christmas we finally finished our long search for a gas fireplace insert. We had priced sets at 2 other places and the price was disappointing! At Hocon, Rich gave us straight answers that we could use a less expensive gas log set in our 80 year old fireplace. The process went smoothly and we had a fire glowing for Christmas! Kudos to all the Hocon elves!?
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March 2023 by April Kelley
Recently switched to Hocon after a disappointing experience with our former oil company. So far so good! I'm impressed with how knowledgeable the staff is and how quickly they responded to our needs. Would highly recommend this company for your fuel needs.
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February 2023 by michael farrell
I switched to Hocon after buying our cottage, because I wanted a more local company than the one the previous owners had contracted with.I can’t say enough about how easy this was, and how much I appreciate their superior customer service. Everything from price, knowledge of product and options, technical service skills, scheduling and punctuality, and their online acct. management options, has been top notch. And the most outstanding facet has been the friendly, competent approach from virtually everybody I’ve interacted with in their organization.If you’re tired of the BS excuses blaming COVID, supply chain issues, and the list goes on, for lousy customer service, do yourself a favor and try HOCON if you’re considering a bottled gas provider. You’ll be pleasantly surprised that old-school values still exist in the marketplace.Michael FarrellWinchester CT.
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February 2023 by Maureen Deck
I am a fairly new customer with Hocon Gas and have found the company very efficient in setting up my account and providing my deliveries. My driver is very polite and courteous. I appreciate this service. I would also recommend your company to friends and family.
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February 2023 by John Jensen
This post is related to a gas install for a back-up generator.First, one must take into consideration these days the lack of skilled labor and the need for more emphasis on Trade Schools.Secondly, that winter is a busy time for propane companies.It came as a disappointment to learn that the installation would be delayed for a month.The technician was professional and certainly seemed capable to perform the task. However, he hadn't been properly briefed on the requirements of the job. Because of this he didn't have enough "black" iron pipe to properly install the regulator. Rather than delay the install, he took the chance that the position of the regulator (it's vent being too near to the generator) would pass inspection. It did not pass inspection. This caused another week's delay. The remedy was, rather than relocate the regulator, to attached a lengthy tube to redirect the regulator's vent location farther from the generator. This solution will probably pass inspection. It's not, however, what one would call an ideal installation.Over all my experience with Hocon has been a bit frustrating. I try to understand the circumstances businesses must operate under these days, that doing the best job is not always easy or timely. If my experience is normal for the gas industry, it confirms how much harder we all must work to do better.John Jensen
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January 2023 by CT Heart
Very unhappy with the service. Was way overcharged - more than I signed to pay, continue to be overcharged with Hocon freely debiting my account as they choose. Have received one credit back. Still fighting for the others.
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January 2023 by Adrienne Patrella
We have a 23 year old gas fireplace which was having starter issues. Andrew was able to find a part which he expertly retrofitted and Ian expertly installed. It's been two weeks and it starts each time. Keeping my fingers crossed.Thanks Hocon.Adrienne PatrellaDoug Nelkin
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January 2023 by Kiki Stern
We had low gas pressure in our tank. Service call sent and Hocon service people scheduled us quickly. Problem identified and resolved quickly with a new part. Very efficient operation on this issue from start to finish. Our thanks!
