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“Kenny is the best postmaster. He was kind and quick (and funny), when helping us with our passport applications ! Definitely making this my post office for future USPS needs.”
“I see a lot of bad reviews so I wanted to leave my own for a change of perspective ! I use this post office all the time and i haven't ever had an issue. I went in there this morning and the man that's always there in the morning (wish I thought to ask for his name ) was so incredibly helpful. I was trying to track down a package I mailed 2 weeks ago that appeared to have been lost based on the tracking. He searched the system every way he could and despite me giving him all of the wrong info (I had the date and time wrong AND the person who had helped me that day wrong - I confused it with another day that I shipped a package) he was so patient and kind and he solved the mystery . He found the transaction and gave me plenty of proof that it was actually delivered last week despite the recipient not verifying that it was. He was the only one there and had other customers that he bounced back and forth between me and helping them and was still smiling and kind with us all. I would have lost patience with me if I were him lol!
THANK YOU SO MUCH!!!!”
“I was looking for a post office where I could take care of my business without feeling uncomfortable or out of place, and after reading the reviews, I kept seeing people mention the lady with the rainbow 🌈 hair. I’m here to say those reviews were absolutely true and well-deserved.
When I walked in, I was the only customer there, and I immediately asked for the lady with the 🌈 hair. She was incredibly knowledgeable, helpful, and professional. She took the time to assist me with everything I needed and made the entire process smooth and stress-free.
Her kindness and positive attitude truly stood out. I was able to get in and out with ease, with no issues at all. Excellent customer service makes a difference, and because of my experience, I will definitely be using this branch moving forward.”
“Customer service is exceptional, especially courteous, well mannered and extremely wonderful, Scott. Took me some time to get acquainted and accessing my mail in the dated P.O boxes..”
“The woman that was working on Saturday Jan 16th 2021 is the most helpful , friendly and polite person I have worked with in a long time. Thank you so much for assisting me with getting my nieces birthday present out today.”
“This one is so much better than Thomaston PO. The staff here are professional and friendly. The Thomaston one they have attitudes especially the lady post master I spoke to ( interjecting and speaking gruffly) she should be fired! They also hire incompetent carriers who speed in the complex had many problems with Thomaston PO and brought to managers attention - they don't seem to give. Thomaston needs to get better carriers and staff. I try not to do much business at that one.”
“I had to get some stamps, and found the staff wonderful. Beautiful card and packing selection. I was pleasantly surprised. Nice country post office. The grocery store and restauraunt also great!!”
“Went there with my daughter for a passport appointment. Quick, great service, and seamless! I went to the Avon USPS and they canceled my appointment without calling. At this location, their photo services were down but they called me to let me know with plenty of time for me to go to the CVS across the street beforehand. This is definitely my go to USPS from now on!”
“This postal office is generally pretty busy.
The customer service here is very good. I don't know why there aren't more employees up front when the line is long. But even the postmaster will come and help on some occasions.
They offer passport services here. And they have post office boxes for those who need them.
The next closest post offices are in Litchfield and Harwinton. Both are about 7 to 8 mile's away.”
“New to the area, but go to the post office almost every day. All the employees I’ve met here so far seem really nice, everyone’s been super helpful whenever I need anything beyond just dropping my packages off. Also love that they have a bucket for dropping off pre-labeled packages. A lot of post offices don’t have that and then get mad when you have more than a couple to send out. Not these folks though!”
“I’ve been to many post offices, but yaritza makes this location stand out. She has a literal glow and a positive attitude that is rare to find. Even when it’s busy, she is incredibly kind, sweet, and professional. She turns a routine errand into the best part of the day. 10/10 service every time!”
“Went through an unusually stressful experience with a recent change of address made super easy by the staff and supervisor at this office. Definitely a 5 star team.”
“Great experience, forgot document at home they let me go get it when I got there they were super friendly and accommodating got in and out within 10 miniutes of going in for my passport.”
“This has been the most pleasant USPS experience of my life. I have been trying to get my fingerprints done for over month now and six visits to various locations in CT and NY later, this office got it done in minutes with incredible service, good humor and kindness. I wish I got the clerks name to thank him personally, but the nice man working on Monday is the best! Seriously thank you so much.”
“While I have always had good service at the Watertown, CT post office, I have had some problems trying to call the postal employees there. No one ever answers the phone! I wanted to ask them to hold my mail for me, because my mailbox was crushed by a falling tree during the last storm. I am having a mobility problem, and was hoping I didn't have to go into the post office myself. Guess I have to now.”
“Eric was very helpful and attentive. I didn’t catch the name of the older caucasian woman next to him she had glasses and her hair was graying. She was extremely rude to him and as a customer it made me very uncomfortable. You should not treat people like that, ESPECIALLY in front of customers.”
“I visited this location Yesterday because I was having issues with my mail Being return to sender as well as my packages. The manager on duty worked hard to resolve the issue and ensured that my packages got redelivered today. I use this location often and the employees are always polite even when the lines are out the door.”
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“I had to leave a review after visiting this post office today. The way they decorated the office for Breast Cancer Awareness truly deserves recognition—it’s beautiful and so thoughtful. I was left flabbergasted at the effort and creativity they put into it. On top of that, the service was friendly and quick. Make sure to stop by and see their breast cancer theme decorations—they definitely deserve a reward for the work they put in!”