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December 2023 by R L
Scheduled and appointment responded yes to the confirmation text, talk with the agent Chrissy over the phone and confirmed the time location and services I needed now I’m here at 1048 am my appointment was 10 am I’ve called the hr block phone number after 25 minutes on hold I was told the best she could do was reschedule another time because the Chrissy could not be contacted at the time…. Unbelievable and according to the other comments apparently this is not an isolated issue
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December 2023 by S N
Don’t go here this place is a joke Chrissy is a joke.
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March 2023 by Sonia Goncalves
Terrible customer service. Very disappointed…
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March 2023 by Dan Blekis
Chrissy did my taxes a couple weeks ago. After the TWO HOURS she had me in the office to file my very simple tax preparation (3 W-2s & 1 1098) she was unable to complete because I had an out of state W-2 and she is not licensed to file out of state (which no one asked me about when I made the appointment) she told me she’d have someone who could file the W-2 file it, and she’d call me within 24 hours with the result. 48 hours went by I hadn’t heard from her. I called the office every day the following week asking to speak to her, was constantly told she’s busy, I left 6 messages at the front text for her, and never received any calls back. Finally I showed up the next weekend, quite fired up, and Gary was able to help and provide the information I needed, that Chrissy was “too busy” to make a 30 second phone call and do herself.If you make an appointment here, ask for ANYONE but this girl. She wasn’t exactly a joy to work with in the first place as I stated I was there for 2 hours for an appointment that should have taken about an hour. Oh, and she charged me $450 to prepare an again, quite simple tax preparation. Gary on the other hand, was great, and the only reason I gave 2 stars instead of 1. NOT PLEASED.
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March 2023 by Karen Carlotto
Gary was very thorough. Complete confidence. Thanks
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March 2023 by Danny Blekis
Chrissy did my taxes a couple weeks ago. After the TWO HOURS she had me in the office to file my very simple tax preparation (3 W-2s & 1 1098) she was unable to complete because I had an out of state W-2 and she is not licensed to file out of state (which no one asked me about when I made the appointment) she told me she’d have someone who could file the W-2 file it, and she’d call me within 24 hours with the result. 48 hours went by I hadn’t heard from her. I called the office every day the following week asking to speak to her, was constantly told she’s busy, I left 6 messages at the front text for her, and never received any calls back. Finally I showed up the next weekend, quite fired up, and Gary was able to help and provide the information I needed, that Chrissy was “too busy” to make a 30 second phone call and do herself.If you make an appointment here, ask for ANYONE but this girl. She wasn’t exactly a joy to work with in the first place as I stated I was there for 2 hours for an appointment that should have taken about an hour. Oh, and she charged me $450 to prepare an again, quite simple tax preparation. Gary on the other hand, was great, and the only reason I gave 2 stars instead of 1. NOT PLEASED.
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December 2021 by Meaghan Goico- Maciokas
I made an appointment to drop off my taxes on a Wednesday. They said they'd be done in a few days and they'd call me if they had questions. So after 5 days I called and apparently they had a question but just never asked me. The secretary was kind of rude and told me to call the tax lady when she came in at 2. The secretary then calls ME back asking what I needed so I went through the whole thing AGAIN and she scolded ME that she was really busy and couldn't really talk to me- when she had called me. So the lady who did my taxes Ann was good and she actually called me before she was even due in that day and was really nice plus got me a better refund. I made it 3 stars just because it seemed like they forgot me at first and the secretary being rude.
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April 2021 by .
Great service by Ann
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April 2021 by B Gallagher
Gary handled my account with great skills He is very professional at his job
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April 2021 by Douglas Blais
We've used H&R Block consistently for the past several years. Matt Grabel did a great job for us remotely this year. I'd definitely recommend H&R Block in general and Matt in particular to friends and acquaintences.
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April 2021 by pursang101
Quick ,After many years I trust the tax man
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April 2021 by Kelley Sullivan
Satisfied with previous experiences
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March 2021 by Meaghan Goico
I made an appointment to drop off my taxes on a Wednesday. They said they'd be done in a few days and they'd call me if they had questions. So after 5 days I called and apparently they had a question but just never asked me. The secretary was kind of rude and told me to call the tax lady when she came in at 2. The secretary then calls ME back asking what I needed so I went through the whole thing AGAIN and she scolded ME that she was really busy and couldn't really talk to me- when she had called me. So the lady who did my taxes Ann was good and she actually called me before she was even due in that day and was really nice plus got me a better refund. I made it 3 stars just because it seemed like they forgot me at first and the secretary being rude.
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March 2021 by Kay Addison
Ann is so kind and calm. She takes the stress out of tax time.
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March 2021 by Susan Coppola
Excellent help from Matt Grabel with H&R in Thomaston, Ct.
