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October 2022 by Frank Jacovino
I have been banking with Thomaston Savings for over 28 years now I have my mortgage, checking ,savings and Roth accounts with them have never had a problem... they have a very professional and personal staff I wouldn't do my banking anywhere else
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August 2022 by Google user
Everyone was so helpful opening my accounts . It was seamless. Love the main branch in Thomaston. Keep them happy. You have a well oiled machine. Give them a Friday lunch delivered to them . Wonderful crowd and they deserve it. Will never have to change banks due to your employees that work there.
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March 2022 by Tak Cabbage
Everyone was so helpful opening my accounts . It was seamless. Love the main branch in Thomaston. Keep them happy. You have a well oiled machine. Give them a Friday lunch delivered to them . Wonderful crowd and they deserve it. Will never have to change banks due to your employees that work there.
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November 2021 by Jude Chinedu
Knowing Mrs Emily Alison has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too. She is ready to show you how you can trade and make profit, I'm a living testimony I invested $1000 and I got my profit today after 5 days trade I made a withdrawal of $13,600 as my profit in return wow I'm so happy believe me friends it works 100%. try her and see the blessing. contact her today
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August 2021 by Andre Stavis
Horrible experience as well I agree with the customer that spoke up about poor customer service. I contact my loan officer for a mortgage. He doesn’t answer the phone so then I text and email. I’ll ask a three to four part question because I’m a first time home buyer and have questions. He’ll respond exactly a week later with the shortest amount of words possible and misspell half his words which does t make any sense. Then he’ll respond to one out of my four questions. Which frustrates me. I also agree with the loss of paperwork. The paperwork I sent he claim to never received them. Till I contact the manager and she finds them in one minute. Now I’m advised to email both parties. But this happens more times than one or two and the manager is constantly making excuses for him! This will be the last time I deal with this bank and I will tell all my friends and family to stay away. In addition I email these two individuals about the conditions of my paperwork so I can make closing deadline and three emails in no response. I agree 100 and 10 percent with the review on poor customer service and when the bank responds how can they make this better…. Get new employees who care about there job. I’m sick and tired of corporate America protecting there own and making excuses anyone can clearly see these individuals don’t care. If I’m challenged on this I will post all my emails and responses and every potential customer will see. If I lose this deal due to the bank I’m going to seek funds of the money I invested. For the record my name is Andre Stavis
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July 2021 by Nancy McCleary
I have been banking with Thomaston Savings Bank for 55 years and have always received veryfriendly service.
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December 2019 by Nichole F
Never go here for a mortgage. Both my husband and I, and another set of family members had horrible experience. There was no communication, they never return calls. They did not understand that renters need a general time line in order to give notice to move out. They don’t even push to meet a mortgage contract deadline (the sellers had to keep signing a mortgage extension which they weren’t happy about). There was even times that paperwork wasn’t correctly filled out for buyers to sign. Do yourself a favor and go elsewhere when trying to buy a home.
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September 2019 by Allyson Hubball
The people that work here are very polite and respectful. They treat people as they matter! I'm switching from Webster Bank to Thomaston Savings! Thomaston Savings goes the extra mile to make sure customers are 100% satisfied!
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June 2019 by Rachel K.
This bank does not work with its customers. I am trying to get an equity loan approval. I sent multiple emails and filled out their online form. Its been 2weeks or more and the only response I received today was they he is out of the office until Monday and that he will contact then. Doubtful. (also, isn't there more than one loan officer?!). We had originally went to them also to get a loan to get our first house and no response just like this time but two years later. So we had to go through another company. So frustrating since this is our bank we use for our money. No customer service at all at the main branch in thomaston.
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February 2019 by K Click
Real happy with my switch to Thomaston Savings Bank, I wasn't very happy with Sikorsky Credit Union, was very slow and no one was ever at the driver thru when got there. Opened personal checking account with Thomaston Savings and was a pretty easy, simple process, nice manager gave me a debit card right then and there after opening account. Ordered checks as well. Thanks very much
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November 2017 by Kaitlyn A
It's fine, but go to the one down the road a bit near Cumberland Farms for the best TSB service.
