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October 2023 by Deborah Bogert
Been out taking care of appts all day.need to mail box ,pass by several different post offices along the way but decided I will go to thomaston office they are always so kind and helpful.Not today a young man brown hair mustache slight beard, rudest person I have encountered in thomaston.I lug my package not light place on counter and didn't tape it because I thought something one of form needed to go in( overseas).asked thinking he would just be kind me tape it there , but nope he says tape it up meaning lug back to your car tape then come back.Hope others don't have to deal with him.Where is common courtesy and just doing your job to best of your ability.
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October 2023 by Hollie Bowers
Unfortunately we’ve taken work off twice to do passports. Once in August and now today sept 26th 2023 and both times their rep that does passports called in. Now I see another review and they said same thing from a year ago. Please get more people certified at this location. Terryville has multiple people that can do it (separate appointments wrong info). I knew I shouldn’t have made an appointment here and the worst part is you can’t make same day appointments at different locations. I was trying to give Thomaston a second chance. I just don’t understand why there is a single person for a whole post office and why they apparently have a ton of days to call in with.
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July 2023 by Angela Szantyr
The Thomaston P. O. has been a joy for me with which to deal for 35 years - friendly, knowledgeable employees at the counter, very helpful when I have postal issues and courteous at all times!
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February 2023 by Nancy StJean
Never a problem. Quick service... Very professional.
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September 2022 by Mikael Grubb
Made appointment for early morning to drop off passport application. When I got there I was told the only person qualified to handle had not come in and I was asked to come back at a certain time. Came back - no luck. Did not contact me to give advance warning even though they had my contact info. One hour wasted on a Saturday. No apology. Level of professionalism is nonexistent
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August 2022 by Sandra McDonald
What a lovely post office :) I sell on Etsy, and all the workers are always so helpful, answer questions thoughtfully and politely, and the service is incredible! Thank you for always allowing me to have an amazing experience.
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August 2022 by Oggie Boogie
Friendly fast service, cant really ask for more at a USPS
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April 2022 by Rebecca Edgett
Always friendly here! All the people I've encountered in Thomaston post office are helpful and amazing!
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April 2022 by Alan Williams
I’ve sent out 100 packages a year for the last 5 years with them. Zero problems.
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August 2021 by Joseph O.
Best post office around. No hassles ever and no attitudes that you can find in Litchfield or Torrington. Worth the drive for this one. No lines either!
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August 2021 by Md Monjur Elahi Nahid
Very unprofessional management. Management needs to change . We deserve better management for our tax money .
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August 2021 by Edward LeMay
Great service, never a problem!
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November 2020 by dude nice
I've had countless packages never delivered to my house even after informing them that they are able to turn around in my drive way.I regularly have time sensitive items and it's a major inconvenience to have to come the next day to receive items that should have been delivered. Front counter woman claims she left a note to the driver but I highly doubt she did. Avoid getting large packages if possible.
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July 2020 by A S.
They need to hire more competent carriers. There's always other people's mail in my box and it clearly states their names and unit numbers. Also I mailed a letter that was a little thick with one stamp. It got returned to me I had to put another stamp ( which I did ) they returned it again. So I put another stamp. Seriously how rude of them it was just like an extra 40 cents. Hopefully it doesn't get returned again. It's very important document that my mortgage company needs to get ASAP. Also some of the staff can be rude at times
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June 2020 by Amanda Hickey
I use Thomaston USPS as little as possible because they NEVER deliver any item to my house. In addition to this, they frequently have our packages but don't give us slips so we have no idea about them unless we follow USPS tracking for our address. Such a hassle and employees are completely impossible to get through to.
