-
November 2023 by Francesco Lascari
This is one of the best auto repair places in CT. They are honest and have reasonable transparent pricing. The owner and team are all kind and respectful which is not always the case with smaller reasoably priced places that sometimes act as though they are doing you a favor even though you’re paying for the service. I highly recommend Mark and his team.Services: Electrical repair
-
August 2023 by Mar'Aloe Boutique
This has been a terrible experience for me . I have previously brung in other cars over the years but this experience not only frustrated me . I was on the verge of losing my job. The owner took my car knowing that he did not have anyone to service it .I came in to pick my car up and was told that he or staff broke the key off in the ignition. The owner promised to have it fixed so I can bring the car to another shop . My car has been sitting in the lot for over a month and the owner hasn’t so much as called me ONE TIME .
-
February 2023 by joseph petano
Been goin here for 4 years best mechanic around the northwest hills area
-
September 2022 by Karl Hunter
Was very nice and helpful! Car needed a oil change and I asked them to check the brakes. Showed me the worn brake shoe and replaced them on the same day. I highly recommend them!Services: Oil change
-
July 2022 by monica murphy
My experience with Expert Auto was exceptional, I have been to several other local shops regarding my check engine light being on, the car revving on its own, drivers side window , which one shop was responsible for the damage, with no help, or outrageous costs to fix, Mark at Expert Auto-and his crew really cared that I was satisfied, price was reasonable, all repairs completed, very very happy with their knowledge of foreign cars, thank you again Expert AutoServices: Auto engine diagnostic
-
January 2022 by Lee Marcella
I had a clanking noise that no one else could find, but they did and fixed it without costing me a lot of money
-
November 2021 by Justin Matthews
I dropped my 2003 Volkswagen Golf off at Expert Auto on September 17th. When I dropped my car off Mark (the owner) told me that he had recognition of me scheduling an appointment. This was a shock to me seems as I had my appointment card in hand with that exact date. Already off to a bad start… I had brought my golf in for overheating issues. I had thought it might have been my water pump or a coolant leak which I had explained to them. When I was about to leave Mark tells me that he actually scheduled me for the 20th and he would not be able to work on my car until then. I’m a patient person so I said okay that’s fine just reach out before you do any work so I can get a rundown of what’s needed. The weekend passed and the 20th came. No call. The 21st came and still no call. Finally the 22nd came and I decided to take matters into my own hands and call them. No answer despite multiple attempts in a row. 3 days later I get a call saying they FINALLY put it up on the lift and we’re going to start working on it. Now like I said I’m pretty patient, but that doesn’t mean you can just dodge calls from a paying customer. Long story short this game of phone tag (that was entirely one sided of me calling them) went on for two more weeks. I decided to get a ride to the place and see if my car was done. Sure enough they had finished my car a few days prior but NEVER CALLED ME. They eventually charged me 70 dollars for blowing some air through my coolant lines to “fix the problem.” I drove my car off the lot and less than a day later the same problem persisted. Long story short I will not be returning here and advise others to not go here. Mark is a good guy but seems to be in way over his head. I took my car to Mitchell VW in Canton and the prices were nearly the same without the headache.
-
August 2021 by Melinda84
Horrible..brought in for struts..had to go back three times and was so disappointed!! My car more of a mess than when I brought it in!! Mark the owner is overwhelmed and stressed out..he never can schedule work as he says..and never answers phone. Overcharged and more issues still .. do not recommend at all!!!Service: Steering & suspension repair
-
July 2021 by Heather Briska
Very nice owner would recommend him to anyone ?
-
May 2021 by Curtis Mosley
Great place. They don't try to trick you into having unnecessary work done on your vehicle. Very honest place.
-
April 2021 by Jessica Marcellino
the price was very reasonable and the staff is super knowledgeable and helpful.
-
April 2021 by Anya Stephenson
Great service, quick professional work, and friendly atmosphere! My car is always in a better shape after my visits!
-
February 2021 by barbara miller
Had a slow leak in my tire; after the second time having to fill up the tire especially when it is 7 degrees outside brought to them and they fixed it.
-
January 2021 by Vinh Nguyen
Now I am feeling to agree with SARAH FOSTER's review.My son's car is 2003 Lexus es300.1) Got my son's car in for a noise in exhaust system. They said the system has a leak and needs to replace that part...total cost is about $500.00+....During the repaired, the called and said that they could not removed nuts and bolts from the other part so it needs to replace that part too...the total cost was going up to $1,100.00+....2) Two weeks after paid more than $1,100.00 to fixed a noise on my son's old car, now the engine light 's on. Got the car back...they said that's somethings else...that needs to replace two oxy sensors and the total cost's about $590.00+...ALSO during the repaired, they called and said that there is 50% they won't able to get the back sensor out...if that's the case then the total cost will going up to $1,100+ AGAIN...I don't want to do it. The said that I have to paid for what they done (replaced front oxy sensor about $270.00+...next day, I came to pick up the car and I had to paid $390.00 (that's not 270+ they said...) I am upset to paid that much money almost for not thing because a half of they done not fixed engine light problem....In both case, it they told me the total cost up front, then I should not do it because the old car was not worth to do it.3) It's getting worse, driving the car back home...the "Trac Off and VSC light came on" I got the car right back to them, because the car never had those light before...First the said that their machinist said those light already on when I got the car in...What's a liar...and then they told me to get the car back couple days so they can look at it....I am sure they did something wrong...so those light came on...
-
November 2020 by SARAH FOSTER
DO NOT BRING YOUR CAR HERE! I got my car back in worse shape than when I dropped it off- meanwhile the owner made it seem like my car was fixed and road ready.I brought my car in to get an oil leak fixed, about $1,500 for the repairs. When I got my car back, oil was present all over the engine. But I gave them the benefit of the doubt and assumed it was just dirty from the original leak. So I cleaned it off, but within the month I noticed the oil did not stop leaking and again found the engine covered in oil.So I bring it back to Expert Auto and of course the owner "repaired" it for free since we had already paid for the work to be done. BUT! At the last minute when I was going to pick up my car, he claimed that he could not find his copy of the receipt for the work of the first oil leak repair. He did not request that we pay again, but seemed like that was the route he was going for. I told him I had my copy and that I would show it to him when I got there.He tried to UNLOCK my glove box (thankfully I gave him the valet key that only allows you to turn the car on and does not open the glove box) and he tried to find MY copy of the receipt. Which is... Sketchy to say the least, especially when I told him I would show him myself. He ended up damaging the lock on my glove box while trying to get it open.Fast forward to now, I had an engine light turn on. Obviously I did not return here after all that happened. So my new mechanic went to look at my car and found that the work that they apparently did TWICE was never done correctly, and had to do the same job again as they did at "Expert" Auto.So I had to pay AGAIN for the same work they had "done" twice :) Save your money and your time and go somewhere else.
