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March 2024 by Joan Gothberg Z.
Great store. You can find everything! They have good sales, lots of cloth. People are very nice there. Highly recommend!
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March 2024 by Angela W.
Store manager is very rude and entitled. Treats everyone like garbage bc she thinks she's better than them. She will yell at customers and employees belittling them for any slight. I would NOT recommend going to this Joann's. Any other one is fine but the store manager makes it an AWFUL experience in Torrington
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January 2024 by Thomas Slaiby
Clerks are nice wifi sucks could not down load coupons.
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October 2023 by Elli
The manager there was so rude for no reason. She had such an attitude and she needs to get it checked. I was in the store for no more then a minute and I was told and I quote "are you actually going to buy anything this time? if not there is the door." Only moments later we checked out and left.
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October 2023 by Bean The Cat And Pup Queen
Rudest employee for no reason, she needs to fix her attitude or get fired. She works at the fabric department, wears glasses and she is tall.
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July 2023 by John Smart
Rudest set of employees I’ve encountered.
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May 2023 by Rebecca K
This JOANN’s has great deals, and they have really cute home decor. The section is great for crafting, and the cashier was very nice.
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February 2023 by Debra
I think I was a manager or assistant manager that helped me. She was awesome, but the girl on cash to check me out was terrible with attitude didn't want to do anything, excusing me that I should have another yellow slip from the counter where they cut for you I told this is all I was giving and everything should be on it she insisted I should have another slip come to find out after she pull my slip after she threw it away that I was right everything was on that slip was accounted for which made her even more miserable she read the slip wrong. She didn't want to pack anything, she was just plain lazy her name was Sue. I stop going there because of one rotten apple, the other girl that help was totally awesome and makes it well worth going there. Her name began with a B I don't remember the rest of the spelling but she was great.
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January 2023 by Mike Hawk
This Joanns is completely horrible with customers. Worst “store manager” I’ve ever come across, young and arrogant with a nasty attitude. I’ve been a loyal customer years and always had a great relationship with the employees here but since the management change, I think I’ll be changing the fabric store I go to.
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December 2022 by Andrew S
Horrible management since there’s a new store manager apparently. Disgusting attitude toward the elderly, I was a Joanns regular but now I think I’ll take my business to Michael’s. The only cashier to offer any help and had a pleasant attitude was a young lady Jessi. Step it up Joanns your COVID remnant scam was enough.
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December 2022 by Kathy Caprista
So much to choose from fabric to yarn to craft projects. A bit on the higher price range but they do have sales and you can defi Italy find something.
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November 2022 by Andrew Sinanan
Horrible management since there’s a new store manager apparently. Disgusting attitude toward the elderly, I was a Joanns regular but now I think I’ll take my business to Michael’s. The only cashier to offer any help and had a pleasant attitude was a young lady Jessi. Step it up Joanns your COVID remnant scam was enough.
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November 2022 by Linda Eavens
I went to Joann’s tonight looking for a specific item that was locked up. I went to the cashier for assistance as he was the only visible employee. I waited for him to ring up a customer and then process a return. By this time 4 more people were in line behind me. He said he could help me, but then decided to page his manager for her to help me. She told him no for reasons unknown to me. He asked me to wait while he rang out the 4 people in line. I had already waited for 2 transactions, now 4 more? They are grossly over priced and understaffed. Not worth my trouble. Amazon is easier.
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November 2022 by Cherri Glidden
Average to good craft store, the employees make it outstanding. Very kind and helpful.
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October 2022 by Michelle
This store is a joke. They never have oil paints. Out of stock on fine art supplies all of the time. The local hardware store has more oil paints than this store does. Big waste of time. They should just close this store. It’s horrible.
