Petco is a well-maintained and organized business with friendly, professional staff who are knowledgeable about animals. Customers appreciate the welcoming and helpful employees, including a particularly helpful young woman with a small frame and dark hair. The staff are attentive and go out of their way to assist, such as retrieving products from the back when items are out of stock. The grooming services receive high praise for their professionalism and gentle care, making it a favorite spot for pet owners to bring their dogs. Customers also enjoy the store’s clean environment and the variety of animals, often joking about feeling like at a zoo. Members benefit from a Vital Care Membership, which helps with recurring purchases like crickets for reptiles and accessories. While prices are considered high at times, the overall service, expertise, and customer-friendly atmosphere make Petco a trusted place for pet supplies and care.
I received great customer service from a lovely employee that was very welcoming, knowledgable and helpful. I don’t know her name, though will describe as a small frame young white lady with dark hair, exquisite false eyelashes, beautifully done mascara and a tastefully done nose ring. She is a great asset to Petco!
March 2024
Found everything I needed quickly and the staff at the Torrington location is awesome!
November 2023
The Petco staff was amazing! I could not find my normal cat food on the shelf, and a staff member went in back to get it for me! Super nice!
