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August 2023 by Gene Schneider
Always a blessing #3 thank you from Torrington Connecticut USA
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March 2023 by Kenny Naylor
Keith and his wife are gracious and caring people. Our family has used there services for many years and they have always done a fantastic job during our time of grief.
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March 2023 by lilyvine405
I have to clarify the false review above. The reviewer from "Home Care by Angel's " placed an order through a THIRD party website offered as a service to customers who are reading an obituary. There is no sham involved. It's a link that directs orders to a rotating list of florists. This particular order was received 15 minutes before the family was expected to arrive at the service. Most funeral homes require all orders to be delivered 3 to 4 hours before hand. We agreed to fill this order and deliver within minutes. As the arrangement in the first photo is not ours and we had to use the product available to us in a short amount of time, it was not designed exactly like the photo. The sunflower had just arrived and was not fully open. But normally opens within a couple hours. There IS a disclaimer which clearly states substitutions can be made. After delivering, I received a call stating he was embarrassed at how awful it was. We explained the above-mentioned and also that we went above and beyond to get the order delivered. We had closed an hour earlier. He continued to insult and said he was going to dispute the charge to his card. I explained that wouldn't be necessary we would cancel the order with disappointment as we felt in person it was beautiful. A refund was issued. Again, this is a third party who receives the order and payment and redirects to filling florist.⭐️⭐️⭐️⭐️⭐️ This review was unfairly written as Phalen funeral home has no involvement with the flower orders. They graciously accept and display them. In my experience the Directors have always treated clients with dignity and respect. I have been a florist for 25 years. I have never had reason to make negative comments regarding their customer service. In fact, I've witnessed a family business dedicated to compassionate professional, timely service no matter the circumstances or time of day or night.
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March 2023 by Ariana Bowling
Very greedy funeral home, they do not care about you or your loved ones. Don’t expect any sympathy or compassion from these people. Do yourself a favor and spend your money elsewhere. They don’t deserve a dime from anyone.
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March 2023 by eric sosa
My family was very poorly treated when trying to explain a situation with one of our love ones who passed away, Who was a retired military hero. They do not care about you or our vets. Beware!
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March 2023 by Shae
My dad passed October 24, 2022My siblings and I went to Phalen Funeral Home on October 25, 2022 and explained the situation to the owner and he laughed in our faces and acted as if the whole situation was a joke. Even after telling him our father passed less than 24 hours ago. He is rude, condescending, and heartless. DO NOT bring your loved ones here. I would not trust him handling any loved one who passed if he can’t even show respect to the people who are alive and grieving. I wouldn’t even give them one star. Get this business shut down.
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March 2023 by Yolanda James
Very rude and very greedy funeral home, Beware the director and wife run this sham they’re in bed with their florist who over charges on their website and don’t back their guarantee. Our company paid $161 for the arrangement on the left and they sent the arrangement on the right which appears to be an ortho patch of dandelions. So embarrassing at such a time of comforting
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March 2021 by Dezzi Capuano
Very rude to young women that waited all day at the burial sight for their grandfather and were the only ones to show. To follow a families request is one thing, but the amount of smiles and jokes coming from your corner was very disturbing to see. Couldnt even tell us when the burial was, knowing no one else was going, and wouldn't even let us say our goodbyes to him before his family that got the honor to attend showed up. Never said anything to us except for yelling at us to move our car after pulling into the spot doing 40 mph with my grandfathers casket in it. Said no words about him, instead carelessly dropped him into his spot and started putting dirt on him within 5 mins. Put no one else in consideration at all. And this was a us veteran too. I would highly recommend finding someone who actually respects everyone, not just the one paying them.
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March 2019 by Laura R
Keith, I want to thank you and your family for making my father's calling hours and service a wonderful experience. I was anxious at first, but you were so accommodating that I had nothing to worry about. You were very kind when you came to our home to pick up his body too. Thank you!
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March 2018 by Anna Hausler
I guess I'm not quite sure why the negative reviews for Phalen. They just did my mother's funeral, and we were pleased through and through. "Shopping" for funeral homes is an ugly experience that one unfortunately must tend to when one least wants to or has the capacity to, when a loved one is on their deathbed or has just passed. I dreaded doing this, as I had heard that shopping for a funeral home is like buying a car: Caveat emptor...funeral directors are evil...they have you over a barrel...notorious for taking advantage of your vulnerable state. Much to my surprise, though, what I experienced was something very different than my expectations. This is due, at least in part, to the fact that CT has your back, regulatorily speaking, with regard to funeral pricing estimates and disclosures.I shopped all three funeral homes in town, and Phalen was the most affordable. Not by miles...but by enough to make a difference. Their greatest price advantage was their charge for the cemetery-required burial liner (both of Phalen's competition were notably more expensive, with one charging almost double what Phalen charged!), and also that they did not charge for every time they had to lift a finger. One other reviewer commented that he felt like Phalen did that...but if you compare Phalen to his competition, he really does give you more bang for your buck. Furthermore, the cost advantage doesn't compromise on setting--his fees still get you a far more beautiful and elegant venue than the competition's locations, imho.Cost savings rang true right down to the casket costs. Most of you might never have even thought you COULD break out and shop costs of caskets (Did you know you could buy a casket online at WalMart or Sears??!), and if you had, you likely couldn't be bothered in such a somber and overwhelming time. I sure didn't before this experience; however, a relative from out of the country wanted to buy the casket for my mom's funeral, and because of this, we all went online to look at caskets together, rather than purchase it from the funeral home--it was just easier. We found that, although caskets ARE cheaper online, once you factor overnight shipping into the cost of online caskets, they were no great deal, and very comparable to what the funeral homes were charging in the first place. We're talking, this was true for EVERY SINGLE casket vendor online that we looked at. I can save you the trouble and tell you, don't put yourself through that--It's just plain easier to buy the casket directly from the funeral home. They do it all, provide it all, and by my research, at an apparently reasonable price.Another important reason why I recommend buying the casket directly from the funeral home is that, if you buy from the funeral home, you never have to worry that your casket doesn't arrive on time...which is precisely what happened to us. Even though the pricing was extremely close to what the funeral home charged, it was just plain easier for the out-of-country relative to order and pay online, so we went that route; however, the casket didn't arrive in time. We're now embroiled in a credit card dispute with the casket company--who was prepared to stick it to us despite the late delivery--over those charges. The cc company has us confident that we'll prevail...but what needless hassle and frustration that was...we were taking multiple phone calls from the casket company, MOMENTS before our wake services!Which takes us back to why I gave Phalen such high marks. Keith Phalen not only supplied an almost identical casket promptly, but charged us a price almost identical to the shipped casket, and was gracious throughout. I suppose he could have taken total advantage of the situation: there we were on the day of the wake with no casket--he had us over that proverbial barrel--but he didn't. He accommodated every request we made, and casket fiasco not withstanding, my mom's funeral went about as smooth as it could've possibly gone. I re
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March 2017 by Christopher Sheffield
Kieth is the last remaining Torrington born & raised funeral director in town. His knowledge of the area and attention to detail is second to none. I wouldn't go anywhere else.
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March 2017 by Thommy Birk
Makes the hard times a little easier
