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February 2024 by Gayle Sauselein
The team here are excellent . Great customer service Antonio and Khobe are very patient and explained everything to me and also transferred everything from my old phone to my new phone.
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January 2024 by Alyssa Pitre
Khobe was fantastic to work with! He might need a bit of help in the store as he was having to juggle myself and some other customers at the front. He was very helpful in breaking down my monthly cost and trying to get me the best deal.
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January 2024 by Justin Holley
Service at this store is awful! When to purchase a replacement phone because we lost one, we arrived at the store and was told I needed my ID to purchase anything. It was just over an hour before closing but told the employee that I needed a phone so I would return shortly with my id. During my absence from the store the manager called my spouse and informed her that they had no phones in stock besides the iPhone SE. (Phone store with no phones) When I returned to the store with my identification to purchase the phone with cash I was unable to do so because they had a broken cash machine and they were unable to accept cash payments. All of this was after I had to convince the employees that I just needed the phone and I would come back within the exchange period to purchase the phone that I actually wanted. The employees did not want me to buy a phone and return it, they tried extremely hard to deter me from that option. I’m assuming they did not want to perform a restocking process. Overall we are extremely dissatisfied with this location. The staff is generally not helpful and the store always has limited stock if you can it’s definitely worth the trip to Waterbury or Bristol!
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December 2023 by Mark Vedovelli
I lost my phone and the awesome employee Beck helped me get a new phone. I left extremely happy
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November 2023 by Beck M
Fantastic customer service and awesome deals. Was able to save so much on a s23 Ultra
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November 2023 by Sandi P.
I dealt with Antonio and Beck and both were wonderfully helpful helpful in solving my issues and a big shoutout to Will who did more for setting us up than was expected. Thanks guys. I'm recommending my family goes there as well !
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November 2023 by A S.
Got an upgrade 4 months ago. The staff and manager where excellent. Beck was so helpful great customer service. I would recommend
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October 2023 by Elijah LaPegna
I came in a few days ago in regards to a couple issues I was having with setting up a new account. I was fortunate enough to be assisted by one of the most patient reps I’ve ever worked with Beck. She was easygoing, beyond understanding of my situation and was certain to get me walking out with a working phone and a smile on my face. And sure enough she was able to provide all the help and more. I will definitely be back!! If only there was an option for a sixth star
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September 2023 by Bert Audy
Absolutely amazing service. Beck was fantastic and helped me tremendously get started at T-mobile.
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September 2023 by Matthew D 17
Will and khobe are always so wonderful to me and my son when we come for help and to pay bill I hope you will please recognize all there hard work and there great kindness and going out to help us with promotion in order to be apart of your service they please find it in your heart during these times to give back something to them in return for all there hard work and kindness and in keeping your buisness going
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September 2023 by theresa davis
I went in today to have my account closed and the associates were awesome to deal with! I walked out a happy customer ?
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September 2023 by Gretchen Getsinger
The young man who waited on me was courteous and friendly but he wasn't able to help me with my phone problem, perhaps because I don't understand 'tech'.
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August 2023 by Maxwell
I recently had the pleasure of visiting a T-Mobile store, and I must say that my experience was nothing short of outstanding, all thanks to the exceptional service provided by Khobe. From the moment I walked into the store, Khobe's friendly demeanor and warm smile immediately put me at ease.Khobe's product knowledge was truly impressive. I had some questions about the latest iPhones and data plans, and he patiently listened to my needs and preferences before recommending the perfect options for me. His deep understanding of T-Mobile's offerings allowed him to explain complex features in a clear and concise manner, making it easy for me to make informed decisions.What set Khobe apart was his genuine passion for helping customers. He took the time to understand my usage patterns and tailored a plan that not only met my needs but also saved me money in the process. I never once felt pressured into making a purchase; instead, Khobe focused on finding the best solution for me.Throughout the process, Khobe displayed a high level of professionalism and attention to detail. He efficiently handled the paperwork and ensured that the activation process went smoothly. He even took the time to show me some handy tips and tricks to make the most of my new device.Not only was Khobe knowledgeable and professional, but he also exuded a friendly and approachable demeanor that made the entire experience enjoyable. It felt like I was having a conversation with a friend rather than dealing with a sales representative.Overall, I cannot recommend Khobe's services enough. His exceptional customer service skills, product expertise, and genuine passion for helping customers make him a true asset to T-Mobile. If you find yourself at the T-Mobile store and need assistance, be sure to ask for Khobe—you won't be disappointed!Thank you, Khobe, for making my T-Mobile experience memorable and for going above and beyond to ensure my satisfaction. Keep up the fantastic work!
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August 2023 by Kathleen Young
I find PRP fascinating. Unable to barely walk anymore Dr. Turok went above and beyond to help me. After my second PRP I came home and later that evening I had more strength in my leg and the next day I was walking better. My back pain felt better. Dr.Turok has so much knowledge and compassion. I can finally see some light at the end of the tunnel.
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May 2023 by Sun Ce
I went there to upgrade my phone. They told me things that I knew wasn't right. The girl with the faded Fucci belt did not have any idea what she was talking about. I drove around the corner and called customer service and they told me the complete opposite. I will never go to that branch again. If you don't know just say that.
