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December 2025 by micheal Friday
Everyone was beyond friendly and helpful, the service was top notch. Thanks Torrington Ford
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December 2025 by Jack Duffy
Alan was excellent from start to finish.
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December 2025 by Barry Wolmetz
Fast and prompt service as usual
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December 2025 by Daria Lavinio
I recently took my Aviator in for a recall and warranty issue. They were great. They took care of everything and get the car back quickly. Great service. Their front desk staff is so nice as well.
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December 2025 by Justin Grenier
Some of the people who work at the Torrington Ford dealer were helpful and otherwise nice. However, when I purchased a certified preowned, it was delivered to me dirty. It still had mulch in the back of it. This was even in spite of me requesting it be cleaned. When the salesmen called and told me it was ready 40 short minutes later, I knew what the result would be. But they did clean it after the fact, kinda.
The truck had a defect a few months in and leaked water. It ruined a BCM, blower motor, and molded the interior of the truck. It took them a good 5 weeks to repair it, and they delivered it to me still smelling ripe of mold, with face masks from the mechanics in my center console. I left the truck there for a couple more weeks to no avail. Ford corporate refused to help, and honestly Torrington Ford didn’t do much to help either. The owner was present at least, and they did offer money to buy it back, at a loss. So, there it is. Some of the people were fine. But as a whole they can’t really seem to do the 100%. And I’m home now fixing the truck myself. So, lesson learned I guess.
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December 2025 by Emile Poirier
Great service and service consultant great
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December 2025 by Thomas Bianchi
I was very happy with the service and ability for the team to work me in and obtain a loaner car in an emergency situation.
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November 2025 by chris deschamps
Great experience at Torrington Ford. Helpful staff. Thank you Shane. Maggie, Sam and Dave definitely will recommend to friends and neighbors that are in search of a new vehicle
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November 2025 by Obie D'Angelo
Everyone was so helpful and pleasant to deal with. We just love these people and will come back for my wife's new Explorer when the time comes!
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November 2025 by Richard Versailles
They give an excellent job evaluating my truck and repairing what is required. The staff is very friendly and supportive.
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November 2025 by Sam Mazzarelli
Big thanks to Shayne and the team at Torrington Ford for making the process super smooth and easy! Thanks for all the help guys!
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November 2025 by Ken Wisch
They are always very accommodating and friendly. The techs are great as id the entire crew. I highly recommend them.
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November 2025 by Hannah Thompson
Great customer service Shayne made getting my dream car a quick and easy process!
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November 2025 by Anthony Marinelli
My wife brought our vehicle here for service with our young son in tow. The staff were welcoming and provided our son with toys and a balloon to play with. Great people here, I recommend Torrington Ford.
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November 2025 by William Reynolds
Kayla is an excellent Service Writer and certainly deserves a position with increased managerial responsibilities. While waiting for repairs on my Lincoln, I watched her handle adversity with ease and overcome customer objections that most wouldn't be able to. Thanks for the quality service, superior communication and hat tip to the service techs and mechanics team as well.
