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August 2023 by Dominick DeNaro (Dom)
ABSOLUTELY BEST DEALERSHIP! I was searching for a dealership to help me reach my monthly goal and get into a truck I was looking for. I came all the way from Jersey to get a truck from them and it was the best experience. Was in and out, got everything done, they set me up and made sure everything was executed seamlessly. I would do business over and over here. Thank you guys!
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August 2023 by sarah mcbreairty
Best customer service I’ve had in a long time buying cars! If you want to be treated right an explained what your buying from top to bottom paper work an all this is the place to go! These guys have taken such good care of us not just for one car but three cars we have bought from them! I will never drive anything other than a ford ever again! Thank you ford! Bobby, Bob, an Darren!
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August 2023 by Elizabeth Hakulin
I had some recalls on my Ford and Kayla was so wonderful, she arranged for my car to be picked up and dropped off. I'm also having my stereo fixed. Excellent customer service!!
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July 2023 by George
My experience at Torrington Ford with salesman Bob Nichols and sales manager Bobby Rathbun was nothing short of exceptional. Their expertise, transparency, and dedication to customer satisfaction made the purchase of my 2023 F-350 Super Duty a seamless and enjoyable process. I was kept up-to-date from order confirmation to delivery and always received a prompt detailed response to any questions that I had. I highly recommend Torrington Ford, Bob, and Bobby to anyone in search of an outstanding dealership experience.
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June 2023 by Josh Therrien
I bought a 2022 F150 from Bob Nichols today. The service was amazing fast and so easy to understand. I got there at 845, and they had me out of there and on the road before 10 am. If I could give Bob and his team a 20 star rating, I would. I will be returning for future service and for future purchases thanks you so much
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May 2023 by Wayne Sisko
Brought car in for service and was greeted by Service Advisor, Kayla B. She had my scheduled work all set up in advance and took my car in when scheduled. The car was ready when promised! Kayla went over my bill and explained what was done. Great experience ?
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April 2023 by Matthew Schmidt
I got a great deal on my dream car and I couldn't be happier with the service. Bobby and Bob were professional courteous and responsive. I would highly recommend shopping at Torrington Ford for your next car.
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January 2023 by Janet Perry
I love the service department! All the staff is so friendly and helpful. I love my Bronco and Torrington Ford!!!!
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January 2023 by John Day
I want to thank Bob Nichols for selling me a Ford Transit Van at retail price during a crazy time when he could have easily gotten over 10 K more! Unlike other dealerships in the country, Bob stuck with his word and was an honest salesman with perfect service. For this reason, I hope to choose Torrington Ford for the next vehicle I need for my business! Thanks Bob
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August 2022 by Kev
Bob is a great salesman. Bob helped me buy a truck with no markup or hidden fees. He is honest and no pressure.
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August 2022 by Frank Bromley
The worst dealership on the planet, took my truck to get diagnosed! Charged me $170 for an hour. It wasn't the part they said. They said they took the part of a truck and that was it.....they lied to me and said they took the part off a truck in the parking lot( then the service manager says they lied they never took the part off of a truck in lots! So I told them to fix then they said they didn't want to deal with the truck...Cause they lied and never even put on the diagnostic computer took my money and said come pick up the truck.....THE OWNERS A LIAR AND SO ARE THE SERVICE TEAM.... DON'T LET THEM SCREE YOU TOO!!!
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May 2022 by Debra Skibisky
I had some service work done on my Mustang and I was so pleased with the service dept at Torrington Ford. Jennifer was so pleasant and helpful in setting up the appointment and taking care of all the details and Tommy the service tech did a great job repairing my car. It is running beautifully now and it was treated with such care. Thank you to this amazing group!
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March 2022 by Austin Marsteller
Russell was great to work with! His quick response time and great communication made an easy decision to want to work Torrington Ford to get me into my F-150 in a difficult vehicle market right now.
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February 2022 by Lori Pecukonis-Rinaldi
I have been a customer with Torrington Ford since 2006. The friendly service from both sales and service professionals shows that they truly care about their customers and want them to be happy and satisfied. I started working with Russ Haas back in November 2021 as my lease was up in December. What a wonderful and truly nice salesman. Extremely knowledgeable and really worked with me to help me get a good lease on my new Ford Escape, which I brought home today. He always returned my phone calls and emails in a timely manner. He, like the other workers at Torrington Ford treat you with respect and provide very thorough explanations of everything. They really work with you. I highly recommend Torrington Ford, and Russ Haas if you are looking to lease or buy a vehicle ?. I will go no place else for a vehicle. You really do become a part of the Ford Family ??
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February 2022 by Michael F.
Had my truck serviced today. As a business owner, I believe product knowledge is the most important aspect in any business. Jennifer in service knew exactly what was wrong with my truck and guided me in solving the problem. The service dept. was courteous, and helpful in going through the 10k service Great people great service