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December 2023 by Ann Frauenhofer
Across the board, the best banking experience. Online or in bank (no matter which branch), service is amazing. Online, it's easy to navigate and more importantly, very secure; any changes to the site are always an improvement. In bank, everyone is friendly and courteous; a pleasure seeing their smiling faces. The staff is very helpful in providing financial advice; the loan process is painless. The personal touch of hometown banking at its finest.
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December 2023 by Alex Zub
Always great!
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November 2023 by Katie Cervero
Might not be this particular bank, but the online service for Torrington Savings Bank is horrible. Poor customer service and I’ve been hacked twice since joining this bank!
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March 2023 by Ariel Jennings
always friendly and a pleasant experience everytime
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March 2021 by Iris Martinez
I like this bank and been with them for 2+years but honestly they need to update their systems. If you need to use your money for an online purchased and its a high amount your card gets denied. If it is after hours you have to wait for the bank to be physically opened and make a trip down there for them to try an approve your transaction. I really find this ridiculous other banks, have after hours customer support, others have a text message alert that you get and asks you if you are trying to buy something for X amount of money and to click the link if it is you to approve the transaction, other banks you can just log in your online account and approve it yourself. Im honestly considering switching banks all because you can't use your money if bank is closed. What happens if i have an emergency and really can't wait for them to open. Outdated, please you need to update banking for the customers satisfaction!
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June 2020 by Staingo Jenkins
Haven't had a bad experience yet.
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July 2019 by Dyslexic Alpacaa
Absolutely terrible customer service. Requested a call back from the manager and never got one. Makes me want to take my money and run to the big impersonal banks. At least you expect that kind of treatment from them. If I hadn't found a nice person at north end, I would.
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May 2019 by Rich Goodwin
Worst Bank Ever!
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February 2018 by Shannon B
Absolutely terrible customer service. I can't tell you how many issues I've had with this bank. I'm fairly certain they have no idea what they're doing but their customer service is the worst by far. You'd hope when you're trusting someone with your money that they would have a clue about what they're doing but this isn't the casend in this situation.
