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May 2023 by Katie M.
should have read the reviews! they don't lie. this is a terrible pharmacy. tried to get a pcr test done for $128 but they didn't label my results so the lab sent me (btw nothing from Walgreens ever arrived had to contact lab directly) a result that test was not processed and invalid due to the clowns at the pharmacy. and to top it off - no refund from Walgreens. avoid this place!
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December 2022 by Google user
Literally the worst store I have ever been to. Especially the pharmacy. We had a prescription filled that was supposed to be for a 60 day supply. They only gave us a 30 day supply. When we reached out to get a refill they wouldn’t couldn’t do it and refused to look into the matter and then hung up on us. We called back to speak to the pharmacist and he wasn’t any more help. We asked for him to do an inventory check to see if they were off on pills and said he couldn’t and that they could be off hundreds of pills unless it’s a controlled substance. He said the best he could do is fill the prescription and have us pay out of pocket. The pharmacist was very unprofessional and seemed as if we were bothering him. The whole team there has the worst professionalism and customer service I have ever witnessed. I spent 15 years in retail.
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December 2022 by Kevin Fitzgerald
Literally the worst store I have ever been to. Especially the pharmacy. We had a prescription filled that was supposed to be for a 60 day supply. They only gave us a 30 day supply. When we reached out to get a refill they wouldn’t couldn’t do it and refused to look into the matter and then hung up on us. We called back to speak to the pharmacist and he wasn’t any more help. We asked for him to do an inventory check to see if they were off on pills and said he couldn’t and that they could be off hundreds of pills unless it’s a controlled substance. He said the best he could do is fill the prescription and have us pay out of pocket. The pharmacist was very unprofessional and seemed as if we were bothering him. The whole team there has the worst professionalism and customer service I have ever witnessed. I spent 15 years in retail.
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September 2022 by Bill S.
We had a good experience here. We made an appointment for a vaccine booster shot, which was easily accomplished, and the young woman in the pharmacy who administered the shot couldn't have been nicer or more professional with us. And we were there long enough to see that her pleasant attitude wasn't just for us but for others waiting as well. The other staff members behind the counter were capable, and only one of them seemed rushed and surly. Otherwise the store was fairly well stocked, and we found what we were searching for and checked out without a problem. We have sympathy for all pharmacy workers; during Covid they have been overworked and stressed, and we appreciate what they've done.
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May 2022 by CoffeeLover
Drive through was quick, when I went inside the pharmacy department was backed up and line was long with people complaining.
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May 2022 by Bettina Reagan
Awful. Unorganized, unprofessional and ALWAYS saying how understaffed they are!! But never apologetic, or friendly/professional.
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January 2022 by Matthew C.
If you like surly employees, waiting in line, having no information about how to proceed and a general feeling like you, your well-being and your health don't matter, then you should come here. This pharmacy is absolutely terrible. The staff are extremely overwhelmed and burnt out to the point where they just don't care. Their drive thru is closed for Covid testing only and you have to go inside to wait for your prescriptions with every other sick person in Torrington. Then, god forbid you buy something in the store, the front registers are never manned properly and when they show up to ring you out, you're the bad guy for bothering them. At this point I need to transfer my scripts out of there but, I can't even get anyone to help me with that so I feel like I am trapped by them. Seriously, if you've never gone here, don't. Find any other place unless you want constant frustration and annoyance.
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October 2021 by Kimberley B.
The availability to pick up scripts is terrible! The drive thru is always packed with a long wait. The pharmacy is closed during lunch, when working people may have a chance to pick up. No wonder we've all looked at other providers with mail order!
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May 2021 by Natanya P.
The worst pharmacy I have spoken to. The customer service is the lowest of the worst. I have to choose a rating just to post my comment, but if it were up to me they wouldn't receive anything from me. There is one female that I spoke with, I didn't get her name, she just quickly got on with a sour attitude right off the bat, and was very condescending to every question and response that I had. It took every inch of me not to reform to my old ways and give her a piece of my mind; the hard way. But I chose to be the better person. All I can say is this person has given this pharmacy a bad name with her bad attitude.
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March 2021 by Melanie L.
If I could give the pharmacy no stars I would. Horrible services and the wait time (even before covid) is terrible. Today sent me over the edge. My fiancée had wisdom teeth removed today and his doctor office called in his prescription at 8 am it's now 10 am medicine is still not ready and he's starting to feel the pain... when my doctor will call in prescription ... it takes this specific Walgreens about 24 hours to fill my prescription. We go here because it convenient but will now be looking for a new pharmacy.
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December 2020 by Tanya L.
Very poor service with extremely long wait times. They used to be a great pharmacy but since they hired a new pharmacist it has gone downhill. I recently switched to Petricones and the difference is unbelievable! I highly recommend Petricones!
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December 2019 by Dan Sr Depaolo
don't bother doing business with this Walgreens. I called for a simple question about a product availability and I was on hold for 15 minutes. I kept getting transferred to the pharmacy and back. the phone finally hung up on me. extreme incompetence of the staff!