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June 2023 by Jillyn J.
The two assistance are very uneducated and should not be doing this job. They gave me a run around in the pharmacy had to wait had to pull around. Come back and still didn't have my medication and it was the wrong medication the first time awful please do not recommend.
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October 2022 by Dan Sabia
The state should close this location’s pharmacy due to its incompetency in fulfilling prescriptions. After waiting 3 days for a much needed antibiotic, ( calling the store, connecting with an automated attendant telling me that they have the prescription but its not ready, call back in an hour) I drove to the store on the 4th day to find another couple waiting in line for a prescription called in 2 days prior. The pharmacy filled both of our prescription as we waited.This location is not only incapable of routinely filling a prescription on time, but equally incompetent in communicating their inability to fulfill. It’s nearly impossible to speak with anyone over the phone regarding the status of a prescription. Based on the on-line reviews that I just read, this has been an ongoing issue and should be addressed. Now that I know of their incompetency, I will not have a prescription sent to this store again, but what about people that are not aware?The state should not allow this incompetency to persist. Failure to fulfill or providing notification of your inability to fulfill will result in serious health consequences to an uninformed consumer.
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October 2022 by Krs R
This is the worst pharmacy I have ever dealt with. Prescriptions are never ready and every time I go there something is wrong. I see others before me have nothing but problems to. I called this morning and was on hold for 42 minutes and the automated system kept repeating I had 2 people ahead of me now how is that even possible? My entire family is going somewhere else. This pharmacy is absolutely horrible! My doctor sent my prescription yesterday and it still isn't filled.
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October 2022 by Shane James
This pharmacy tries to help but they are very understaffed and every visit has been a lengthy one for the past several months. Even a phone call to the pharmacy usually ends up in at least a 20 to 30 minute hold. I've used Walgreen's for many years albeit not this store and never seen the problems I have since moving to Torrington. Just hoping they finally get more staff or I may need to go elsewhere. Been patient for a long time. Otherwise most of the staff seems friendly although stressed out.
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September 2022 by John Valentine
Pharmacy, continues to provide substandard customer service. Short staffing still an issue, on hold for an hour, had to call back and get the store manager involved to get answers I needed.
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September 2022 by matt m
does the process of dropping off if fedex packages have to be so unorganized...nobody is ever ready, or any idea who has the equipment.
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July 2022 by Amanda Wells
I don't have issues with the store or photo. For the most part their friendly and give good prompt service.However the pharmacy has gotten bad. Their always short staffed (I understand that) but they close early, started having issues with getting my medications resulting in me going days without them on multiple occasions. They've even closed for the entire weekend more than once recently. I would have problems every time I tried to call the refills in. Then I would receive a text saying they were ready for pickup, yet when I got there they wouldn't have it. It just kept getting worse. It got to the point I switched pharmacies because there were numerous issues every single time I was due for my medicine. I understand sometimes there are issues beyond control but every single time? Not to mention instead of apologizing for the inconvenience, you would get an attitude and basically be told "oh well nothing I can do."
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July 2022 by Sarah Colquhoun
How can you temporarily close your prescription area for people who need their medicine without calling them, sending a text message or even a email! Very unprofessional and you lost me at this place and I am sure you lost a good chunk of customers for your unprofessionalism.
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June 2022 by Paljor Tenzin
drive thru ? scheduled rapid test at 4pm, waited 45mins and still waiting. Walgreen needs to train their employees better and replace the management, it seems like incompetent employees or short staff.
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March 2022 by Vincent Taricani
The worst managed pharmacy ever and under management seems to not want to do their jobs but by far worst managed pharmacy I've ever seen. How can you not know where the key to the safe is for a whole day 9am to 6pm and you cant find the key and management nor the shift the night before will answer their phones to tell a fill in where the key is.. it was absolutely ridiculous
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March 2022 by R Lee
I've been going here for A decade and bring thousands of dollars to this store. I'm tired of being asked to sign up for credit cards, I'm tired of entering rewards numbers and I'm tired of standing in line for an hour waiting for people to get their penny off coupons to work. This place is inconvenient and frustratingly stupid and I will never go again.
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January 2022 by Daniel Donnelly
Well organized branch of Walgreens complete with terminal for development of digital photography, automatic teller machine, and all sorts of products for health and personal care. Tanks of propane are sold outside. There are about four cashiers at busiest, with a pharmacy in the rear. What makes this establishment lose one star from this review is that the home-test kits for the ‘Rona are in very high demand now, yet instead of commensurately raising the price, Walgreens just rations the product to four units per customer. Friendly staff and adequate parking in the lot out front.
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January 2022 by destiny L
if i could give it a zero star i would. they take forever for any prescriptions to be ready. and i get we are going through covid but they gotta figuresomething out. i went there today to get a prescription and sat in the drive through line for 10 minutes. when i reached the window they put their break sign up and closed. i understand they need a break too but they knew i was there. definitely switching pharmacies now.
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December 2021 by Schuyler Sperling
The worst pharmacy I have ever used, they fill prescriptions when they feel like it. I've waited over 14 days for 2 prescriptions to be filled. I understand they may be "understaffed" but this sounds like a bad management problem. Hire someone, transfer employees from other walgreens, etc do something! Your putting people's lives at risk by not dispensing their medication. Also a 30 minute hold on the phone everyday just to be hung up on... pathetic.
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December 2021 by House Of Shane
This pharmacy tries to help but they are very understaffed and every visit has been a lengthy one for the past several months. Even a phone call to the pharmacy usually ends up in at least a 20 to 30 minute hold. I've used Walgreen's for many years albeit not this store and never seen the problems I have since moving to Torrington. Just hoping they finally get more staff or I may need to go elsewhere. Been patient for a long time. Otherwise most of the staff seems friendly although stressed out.