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November 2023 by Lisa S.
No issues with the physical bank, but their online changes are a nightmare! totally unacceptable and when I call customer service they are condescending and dismissive. terrible!
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November 2023 by Amy Stanis
I usually only bank at Credit Unions, but my husband has an account here and insisted this is where we open our joint account.Went into lobby, there were 2 tellers and only 2 people ahead of us. So we did not wait long to be helped. The teller started our transaction, took our id’s and some information. All was well until a line of about 4 arrived behind us. The teller stopped what she was doing and said “ I’m going to need you guys to have a seat and wait for the manager to take you into his office. I can’t have only 1 teller open right now”. Note. There was a woman being helped by another teller and was taking a long time as well. She was not asked to go have a seat.We sat for about 10 minutes. We waited until the last person in line was helped. We approached her and asked how much longer until the manager could see us. She phoned into him and was told 10 mins. Another note. Now that all the customers in line were attended to, why could she not help us? So we told her we would need to come back.But honestly, if they are willing to let a new account just walk out the door, I don’t have much hope for future customer service. Will certainly not be opening an account with them.
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November 2023 by Morgan S
They literally had me on hold for over 45 minutes and never answered, I called back and they put me immediately back on hold. Between 11:00am and 12:15pm they couldn't be bothered to help me after this branches ATM ate my entire cash deposit because the new debit card they sent me didn't have my pin programed on it. Did you know you can get through the entire deposit process with the wrong pin and only after you enter cash does it say it's wrong. I'm changing banks ASAP, been here for over 8 years.
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September 2023 by stephan mussehl
Mobile app sucks, both ATMs are always down, multiple times I’ve called with problems and usually the answer I get is “well it’s just a bank error don’t worry about it, if it really is a problem just call us back.” Webster used to be a great bank. What happened?
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September 2023 by Mark Laigle
I am so done with this location! ATM is always down, new staff is not helpful at all. Used to get treated like a real person when I went in there. Now everything has to be done online. If I wanted online banking I would have signed up for that. Sad to see this branch wasting away. Goodbye
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August 2023 by Gigi
FIX THE DRIVE THRU ATM!!! More times then not, it's closed.
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July 2022 by Joseph Silk
Most unprofessional group around. "The Mitsubishi of cars"
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September 2020 by Matthew Hibberd
I have banked with Webster (business account) for four years and it’s been great. My local branch is out of Naugatuck but recently someone tried to fraudulently cash a check from the company I own at the Torrington branch. Leslie from that branch immediately called me (twice) to alert me that that a check was trying to be cashed and that the signatures didn’t seem to match. Eventually everything was sorted out and the bank saved me from losing about $900.So, thank you to Webster for being on top of your job and making security a number 1 priority!
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June 2013 by April S.
People are always professional and very helpful. They are always patient and explain things very clearly in a way you can easily understand. Great customer service!
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October 2012 by David D.
I would recomend Webster to anyone. They have been very helpfull to me, right from the start several years ago. My card was hit twice in a 6 month period, after having no prblem at all, and in both cases, Webster resolved the issues, and restored, my account balance to what it was, and even in one case, the perp was caught, and in the second, I did a little detective work, and was able to provide Webster with much info. I'm always greeted with kindness, when I go to the Torrington branch. I live several miles from the branch I opened my account at, years ago, and I'm sure the branch in my town would treat me the same, but I go to the one I originally started with, because I know all of them, and they all know me. Twice I had to go to to my original branch to cash very large checks, and in both cases, they told me who, what, and when, and took care of my requests in a very timely manner, and were very friendly, kind, and accurate. I have never had even one issue with service or anything else, when it comes to Webster, and any issue I had, that I need to find out about, or have done, they were right on it, and were supportive. I also like that I can travel around out of state, and still be able to find a branch.