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October 2023 by Gabi Cerra
I got a car from enterprise that took the car here for a tire “repair”, they put two plugs in the tire that they DIDN'T SEAL so the tire went flat when I brought it back home, 45 minutes away. I don’t even live around here but I wouldn’t bring my car to them if they can’t even patch a tire properly lmao
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October 2023 by Kevin Luchun
Always a pleasant experience. Both cars needed work last week. Brakes on one, tires all around on the other. Not that I like spending money on my cars but I wouldn't bring them anywhere else. Quality work, great service, on time and a fair price.
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October 2023 by James P
manager or owner (I'm not sure which) saved me from being screwed hard by another shop. got me in quick and finished the job quick. did the job for literally half the price. very satisfying experience.
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October 2023 by Kuttin Kuddy
Good customer service. Just know it takes time to get tires mounted. Don't expect them to be done rt away.
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August 2023 by Melissa Pang
I love this place - friendly staff, excellent service, take care of you. Best of the best. Our whole family goes here.
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August 2023 by Amber Scapin
Three generations of my family goes to Zeller. I can always count on them to be fair and honest and never second guess if they’re trying to get away with extra charges like so many other shops do to women. If anything can possibly be covered under warranty, they make it happen. I usually deal with Dave and Dallas and they’re the best! They have saved me last minute on multiple occasions and am always so thankful.
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August 2023 by Norman Smith
Last week during the heavy rain, both of my wipers failed [long story]. I'm from Enfield on my way to Goshen. I stopped at the Torrington location. I was taken care of right away! High Five to Nick and everyone else.One gentleman suggested I bring my business to Torrington. Although impractical, I did buy 2 new tires for my truck.Thank you very much.Norman
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June 2023 by Anonymous Person
Been going here for years but probably never again. In feb I brought a brand new car in with a set of used wheels and when I left, the wheels didn’t clear my calipers (didn’t even tell me) not to mention the car was riding terribly. I brought it to toce brothers and they showed me the wheel on the balancer, it looked like ray charles trying to run in a straight line. I had the wheel fixed and had toce brothers rebalance the wheel. I truly don’t believe zeller even balanced the tires not to mention they forgot to hook up one of the TPSM sensors. I can look past that, whatever. Flash forward 3 months later my girlfriend brings in her 2019 Impreza for a simple brake pad change. They tell her the calipers are bad and they can’t order them. I bring it to another shop in Torrington. The mechanic who I’ve been going to for years says “they put the caliper on upside down and it twisted the brake line. This is very unsafe and I’m going to have to call the owner and let him know.” After the mistake she needed not only pads but rotors too. Lot of inexperienced 18 year old kids working here I would never let them touch either of my vehicles again. Glad she wasn’t hurt..Poor service and a complete disappointment*Update* 6/26** ignore the business’ generic response. Been over a week since I emailed them and nothing. Wasn’t expecting anything more than we are sorry and hope you give it another try but clearly they’re giving up and don’t care about their customers. I know because I was a long time one…
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June 2023 by Karen Pepper
Not impressed with service today. Made appointment a few days ago for rear brakes - gave all car info needed & they booked appointment. Apparently despite having all the information needed they had to order parts while I waited for a “one hour” job. Took 3 hours. Why do they book appointment without the correct parts? Makes sense to order parts first then call me to say parts arrived come on in? Waste of my time today. Also was quoted $475 but left paying $550. Come on Zeller. Very disappointed.6 days later: Readers don’t be fooled by their standard response to my review above. Despite my Emailing them (upon their request) almost a week later I have heard nothing.
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June 2023 by Michael Oleksiw
We have used Zeller for tires and oil changes . Their prices and quality of work was great. They also did the jobs in a fast turn around time. We recently used their services for a brakes maintenance check on both our truck and car. The truck was in and out and only need the lines cleaned. The car needed rotors and pads for the rear. Come to find out the calipers were malfunctioning and the car only had 26000 on it. Dave at Zellers got the manufacture to warranty the calipers through our local Chevy dealer. The price for the rotors and pads were less expensive then the going rate around town and no charge on parts and labor on the calipers. Great job Zellers!!! Thanks!!
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June 2023 by Mark Thibault
After having a good experience getting tires . . . I decided to go for an oil change . . . Being in a hurry, I jumped in and took off after paying . . . down the road a bit, I realized my steering wheel was all oily . . . When I got home, after letting the car sit for an hour, I decided to check my oil level . . . It was down . . . I topped it off with a half quart of oil . . . Now . . . My car takes 4 1/2 quarts of oil . . . I was charged for 5, but, apparently only received 4 . . . So use you own judgment before going here for an oil change . . .
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April 2023 by Destinee Fortunato
When I bought and had 2 tires installed in July, I was happy with the service. They only had 2 in stock, or I would have purchased all 4. I finally came back in for the other 2 matching tires last week and had a different experience this time. Looking forward to a super smooth ride home, I was shocked that the car was shaking so much that everything was rattling inside. I pulled over and didn't see anything apparent. I checked the tire pressure on the dashboard display and saw that they gave the car to me with the tire inflation at 37lbs on the 2 rear tires, but the front tires were reading 30lb and 29lbs. I Googled and found that the 4 tires should be set to the same pressure for even wear. I was annoyed that this wasn't done. I was also shocked that Zeller didn't provide the courtesy to check the inflation of the existing tires and make them match, especially because I purchased those other 2 tires at Zeller only 8 months ago. Further to this, I had asked the day before that the new tires be put on the front of the car and the 2 front tires moved to the back. Despite my request, that had not been done. I called immediately and Zeller told me to come back in the next morning, which I did. I had to wait 45 minutes and when they handed me my keys, I had to ask why the car was shaking/what the fix was. Apparently, the new tires had not been balanced, even though I was charged $20 for balancing. I don't understand how they could forget to balance tires when this is a tire center. It is now a week later and my car is still shaking a little bit. I am annoyed and will spend the little extra to use the career technicians at my dealer to install and service my tires for this car and my other vehicles from now on, at the advice of my husband. It is not worth the time and aggravation to go back a third time. I do not feel satisfied by the half-hearted apology that I received, but more importantly by the follow-up service that I received. It felt like they were more interested in getting people in and out quickly than they were in providing quality service.
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April 2023 by Sarah Ruggiero
I go here for everything for my car now for past couple years. They are AMAZING. I paid over 850 bucks for repairs on Monday then on Tuesday my car overheated after working all morning. So after sitting for awhile I was able to drive it to them on Wednesday morning. It ended up being radiator hose leaking out my coolant. So the total was 175 something and I went to pay and the manager (I think his name is Dan?) said I paid enough yesterday and I had hoses replaced last year so he said to keep my money!!!! I was crying because money is so tight for me! Just another reason they are THE BEST
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March 2023 by Domenic Lascari
I have went here twice now for an alignment. Each time I went they said the car was aligned but my tires were wearing on the inside faster than the outside. They claim that the car is aligned but it's so far out of alignment that you can physically see the camber of the tires. They charge $135 and do and awful job. DO NOT GO HERE FOR ALIGNMENTS.
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January 2023 by Matthew G
I cannot say enough positive things about this location and the customer service provided by David and his crew. It is evident that this family owned business was built on trust and being able to ensure the customer's needs are met. David Zeller has exceeded my expectations in regard to being honest and fair. He truly went above and beyond, which is so difficult to find nowadays. I would not hesitate to use their services again in the future. Thanks!
