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March 2024 by Daniella Rodriguez
I went here for the first time to get a pack of cinnabons and was greeted nicely and a young girl started helping me. once they didn’t have the pack i wanted pre packed from the morning, i asked how much it would be to buy 12 instead of 15 of the ones they had on display. the pack i wanted costed 20$ but when THEY DIDNT HAVE it pre packed, the guy with glasses closing on 2/27/2024 cut in VERY rudely and stated he would charge for the 12left on display individually, 70+$ for 12, of the cinnabons i was gonna get 15 of for 20$ which is what the girl employee had just told me 15 for 20. the guy was extremely rude and wanted to charge me 70+$ for 12 MINIbons when 15 of them cost 20$?not even whole cinnabons. I genuinely hope action is taken because this employee was so disrespectful he definetly should not be working customer service!
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January 2024 by Tonya Graham
Taste like only they know. 4 stars.
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October 2023 by Zahid Sheikh
We asked for a sweet cinnamon caramel coffee and they gave us someone completely bitter. When we told staff, they denied and were rude.Their staff need to learn how to talk specifically that girl with glasses
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October 2023 by Ismail Raza
They were very rude to us. We asked for a sweet cinnamon caramel coffee and they gave us someone completely bitter. When we told them if they can fix or something else, they denied and were rude.
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October 2023 by Manahil Sheikh
Rude staff I ordered same drink twice and both of them were completely different than each other and when i went to tell them they were at denial .
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October 2023 by Ryse
They betrayed us. We asked for a sweet cinnamon caramel coffee and they gave us someone completely bitter. When we asked for refund or something else, they denied and were rude.
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April 2023 by Angel T.
Got to visit this mall early so it was nearly empty. The time was 10:07 & i asked the young gentleman what time they open because i wanted to buy bonbites. He looks at this watch and says 10 more minutes. I see that the bonbites are done and everything js ready. He coulda just charged me. The lights were on and everything. I look at a sign and it says 10am-9pm. Clearly you guys do not open up @ 10 as per your sign.
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August 2022 by Alexander Channel
Now that Saul is gone, things will never look the same lol. Love what they make here.
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May 2022 by Ahmed Alkhaldi
This family working in this store is sick, I do not know what kind of drug they take, but they are extremely weird, pretend not listening and explaining to them the order is very tuff like teaching a child matching toys! I wish there is a law ban crazy people of running a business, Cinnabon deserves better.
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March 2022 by Vonya Jean-Baptiste
Online says the store doesn’t close until 6:30pm although the mall closes as 6pm. I went here around 5:45 just for this place and the cashier told me they were closed. Wouldn’t even let me purchase 1 thing although it was out on display. Terrible customer service
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July 2021 by Rick F.
Stopped by the mall and we got some small Cinnabon. They were cold. The guy at the counter didn't talk to us never told us the total and only gave us 1 napkin for 2 people. And no one spoke English. Very disappointing in the product and the service. Sad because they use to be amazing. Customer service has gone to hell in this country
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May 2021 by Emma K.
Absolutely horrible service. I drove an hour because I wanted a churro and google, Apple Maps, and Cinnabon's own website said they close at 9:30. I showed up at 8:30pm and was at first ignored by a worker, then asked if they have churros she said no and i said okay then what do you have? She pointed to the slushies and beverages so rudely and said 'well we're closed so we only have this' and pointed to the drinks. Obviously i did not come to Cinnabon for a drink, and regardless, she was packing up cinnamon buns into boxes infront of my face so I knew they had that Atleast. I apologized for showing up while they were closed and was given a dirty look and she huffed. I will absolutely never be coming back.
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April 2021 by Lindsey Campbell
The number listed here doesn’t work, I never received a receipt for my purchase and by time I had gotten home an hour later, the Cinnabon’s were hard as rocks!
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July 2020 by Mia P.
The costumer service isn't that good. This lady was rude while I was taking my order. The food isn't that bad but this lady made my chillata very watery when it's supposed to be more slushed. There was also not a lot of flavor in it.
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June 2020 by Sanje James
I know Cinnabons are supposed to be sweet but it’s like they put extra sugar and whatever sweet stuff in the kitchen in the Cinnabon mix. It was very hard to eat.