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February 2024 by Laura Regan
Tried to charge me 80$ for getting a watch fitted, and employees are unfriendly. Went here to get a watch sized and paid $40. The service was quick but the employee was not very personable or friendly. I thought the watch was still a little loose but the employee advised me it would be too tight if more was removed. After wearing the watch for a week, I realized it was still too big and needed only one more link removed. I went back and was not greeted by any employees or offered helped. After 10 min I asked for help and if my watch could be resized again and they said it would cost another $40. $80s seems ridiculously expensive to me, especially since I was already a client. I ended up going to the watch kiosk in front of target, only cost $10 and the men was super friendly. Will not be going to Kay jewelers in the future.
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January 2024 by shoun kennedy
I usually get good service here. But the new company policy or hire of lazy employee change that. When my wife gets her ring cleaned. I usually shop for more jewelry. But we were told that we have to make appointments to clean any jewelry including one ring. We'll I just lost my reason to frequent kay jewelry. Great business thinking
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December 2023 by david smith
Quest was great! Incredibly helpful and very attentive! Excellent customer service!
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December 2023 by Janine Franklin
When I walked in I was greeted by a young man cleaning the jewelry cases, he said hello how can I help you. Summary his name was Quest he helped me with my ring cleaning etc. Everyone was so Happy and Pleasant the whole time I was there. The date was 12/06/23 the Trumbull,Ct Store
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December 2023 by Denio Gomes
I had a wonderful experience shopping at Kay Jewelers in Trumbull Mall, all thanks to Prajna, the sales consultant. I visited the store to buy a Christmas gift and also celebrate my anniversary. Prajna was extremely helpful in helping me find the perfect piece of jewelry. Her knowledge and expertise in the products were impressive. She patiently listened to my requirements and guided me towards the right choices. I was delighted with the level of service and attention she provided throughout the process. Thanks to Prajna, I was able to find the ideal gift for both occasions. I highly recommend Prajna as a sales consultant at Kay Jewelers in Trumbull Mall for anyone looking for a pleasant and successful shopping experience.
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December 2023 by Maybelline Miranda
Quest was very helpful and comprehensive. He helped me with my decision making which was extremely helpful. I walked in there with an idea of what I wanted, but had no idea what to get. He was very nice and friendly. Great service from him. Loved everything!
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December 2023 by Nicol Recinos
i found the perfect ring i wanted, it’s so gorgeous and i’m very happy with my decision, thanks to KAY for having such cool employees and a good vibe overall !!
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October 2023 by Larry Daniele
Prajna was a great sales person. She had knowledge and was very helpful
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October 2023 by N.Xulu Nomzamo
Great customer service, Prajna was really helpful explained everything I needed and went overboard. Definitely come to the store .
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September 2023 by Yvonne LaLuna
The customer service was excellent!!! As always. I've never had a problem with Kay's and that's why I shop here. Chhaya was an awesome sales person to my husband and i when we came into the store.
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August 2023 by Frantz Moise
Mimi is the best. She knows her stuff. I highly recommend her. She’s very knowledgeable, nice and kind. She’s the best.
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August 2023 by Anthony Washington
I love that Kay store in Trumbull mall the staff are so nice especially my girl tamisha definitely going back
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August 2023 by Lorna Benbow
Tameisha and Quest, they both so professional, helpful, I could never have a better customer service, I give them am Excellent.?
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August 2023 by Madeline Faison
chhaya was phenomenal because of her. I made more than one purchase. I had a wonderful time today and I’m looking forward to coming back.
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August 2023 by L E
Jesse is excellent! Every time I gohe’s knowledgeable, helpful, and just a great guy. Hospitality at its best! 8/15/23 update: The attitude of some employees are disgusting. Will not buy anymore from Kay’s. I was willing to overlook the fact that diamonds are constantly falling out of my jewelry, but this takes the cake. Lost a very great customer.
