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July 2025 by Joshua Maldonado
Always closed
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February 2025 by Giovanna Desousa
If I could give 0 stars I would, I waited over an hour for them to engrave a “GD” with a heart, when it was supposed to take 20 minutes. But it took so long because they kept stopping in the middle of doing it to do other stuff, the manager (white guy with the beard) doesn’t know how to do his job. He stated he doesn’t know how to do engraving, how are you a manager and don’t how to do it. Just a bullshit excuse, if you can just go to the Milford location, they’re way better.
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July 2024 by nick donofrio
Good customer service from same young lady on my two recent purchases.
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January 2024 by Kara Traggianese
I had an amazing experience here and love the way my custom hat turned out. Destiny is incredible, she worked on my hat and turned my vision to life! Not only is she friendly but the rest of the staff are great and helpful!
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December 2023 by Joseph Montagnese
Been going to this lids for years. Loved my guy Dan that worked there. I noticed he hasn’t been there in a long time. I’ve had many problems when he doesn’t take care of me. So first off I had a hat bought already that I wanted a Italy flag embroidered onto. The first guy couldn’t even work the machine correctly, then he finally did and then made the border of the hat totally crooked after I waited 45 minutes, I had plans in an hour, he just shrugged it off and just said “we’ll start over” like bruh this should take no longer than 15 minutes. We started off with a NEW HAT. I left the hat overnight and came back with another guy doing it, who made it terrible too, made the green white and red go over the border. I called back and stated it sucked and wasn’t satisfied. We tried with a 3RD HAT and still TRASH. I just accepted the hat and pretended it was good because there was no trying anymore. Wasted $12 and $50 on the hat. $62 down the drain. SHUT IT DOWN
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October 2023 by Hayley Cuevas
Desss was amazing! She literally is an asset to your company and is truly is good at what she does!
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September 2023 by L. S. Young
Never a disappointment
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August 2023 by Kim Poudim
My friend and I would like to thank the man who helped us this week. We had a special hat for a special little boy that lost his Daddy and your employee was AMAZING though it all. Even well being busy he was great with customers and making sure our hat came out perfect. Thank you! We appreciate you!
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June 2023 by Robert Bonito
The place is a total rip off that will be out of bussiness soon. Rude staff, overpriced merch and an all around cold vibe that makes you uncomfortable the second you walk in
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March 2023 by Charles Goldstein
They did their best to deserve No stars--store closed at 10:30am on a week day, rest of mall open,website says open 10:00am. Employee exited from store saying we open at 11:00 am, rather rudely. Been that way for years, company could care less...Nice way too run a business.
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March 2023 by Carlos Nuñez
Wasted my time coming here ... google says there open and its almost 10:30am and it still closed....
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March 2023 by Charles G.
NO stars---advertise open 10:00--employee says rather rudely we don't open till 11am, been that way for years, company could care less how stores are being operated. Go elsewhere for hats. This place and employees are horrible!!!!!!!!!!!!!!!
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January 2023 by Trustnoone
I can see what I want through the store windows, just would be nice if they were open when I want to buy. So I end up going to another location
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September 2022 by Monica C
Dan at LIDs in Trumbell,CT is fantastic! Friendly, knowledgeable and very helpful!
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September 2022 by Russell Colon
Awesome
