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February 2024 by Donna Maul
At first I was upset when I was told to wait outside because the shop is busy especially when there was only one person inside. I actually left 3 times but was drawn back to the shop and I’m extremely happy that I did return. The store is so beautiful and the Joey was extremely nice and knowledgeable. I left with a beautiful bracelet.
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February 2024 by R B
I've walked pass this place and just thought about maybe going in but I don't do nasty customers service based on many reviews. I'll wait until I can go back to NYC
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February 2024 by Michael Giannone
Terrific store, one of the best in The Trumbull Mall. Fantastic & interesting items, everywhere. Pleasure to shop there, terrific customer service, knowledgeable and professional, very helpful. Thank you !
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February 2024 by Aisha Rodriguez
❤️
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February 2024 by Dej F
Hello Manager Joey, before you reply to this feedback and become defensive by looking through my past review history, justifying dismissing my feelings based on the "energy you felt", or saying that hundreds of customers are happy to visit a store that offers items from over "80 countries and 35 states", please ask yourself these three questions before replying to my feedback: 1) is it true? 2) is it necessary? 3) is it kind?I share this feedback understanding that radical kindness is honest. I hope to provide feedback on how you can create a better shopping experience for your customers. I hope you can be fair and honest with yourself about the similar reviews you have been receiving.I understand that you are proud of the items your store offers as you should be, however customers should not feel confused and guilty upon entering the store. It is okay to have a store that offers a different experience, however the confusion can be met with empathy and understanding rather than being judgmental. I bought items today because I wanted to support a small business regardless of the customer service I received and I hope this speaks levels to my willingness to help. I want to leave true feedback that although not everyone will accept your ideology and values, that doesn't mean they should feel belittled or receive passive aggressive comments.?Please be open minded to feedback that is not always positive in hopes of improving lives. Please be kind to new customers.
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February 2024 by Bridget Wilhelmy
Very unprofessional I walked in for my first time willing to spend a lot of money since that was the only reason I made the trip, I walked in for a minute while the owner was condescending and rude to me, acting like I had no money loss business will never go back
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February 2024 by Li Lee
Great merchandise, beautiful handmade products. I had my eye on one of the statues with birds on it for my cabin. Customer service was terrible. Do not touch anything, I went with my friend I was let in there were two of us in the store. My friend and another person walked away choose not to wait. No prices on most of the items, cannot touch anything not even the blankets. I was asked to leave after asking the cashier twice on two items. How a customer supposed to browse with this strict rules? I wonder ?.
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February 2024 by Rubidia Orellana
Excellent
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February 2024 by Olivia Dash
Sales associate was too pushy which made us uncomfortable and had my partner and I wait in this ridiculous red line when there’s no line at all. Also, not a lot of items from that store were being sold and there were not a lot of customers visiting this store too. I don’t think this store will last very long.
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January 2024 by allie haversat
I tried to enter the store and was told exit and wait for an associate to watch me shop! Very odd. There was no one inside… what a waste of space.
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January 2024 by Javier Quinones
So I came to this mall because it showed that this store sold crystals. I have been on a spiritual journey for over 3 years and I have been to MANY crystal stores around the world. My favorite experience was in Old San Juan, Puerto Rico.Every time I visit a crystal store, I like to take my time, and TOUCH the crystals that resonate with me, to feel the crystal energies, especially the moldavite (to determine if it's real or not), I usually spend over an hour at a crystal shop, exploring, talking to the workers, asking questions etc. The one in San Juan, Puerto Rico was such a BEAUTIFUL experience omg.Now let me review my experience with this one.I saw a sign at the door, I read it, but I still went inside because I didn't see anyone in there. As I entered a lady asked if I had been there before, and I said no it's my first time here. She then escorts me to wait at the red line to wait.A man leaves the store and I am welcomed in. So let's say I spend an hour inside, everyone else have to wait for me to finish in order for them to come in after? That's wild to me.I came with my mom, and she asked that we stay together. In other crystal shops I visited with family and friends we tend to just roam and look around, we all have different spiritual journeys, we like to look at other things separately.A lady at the store is hounding you when your looking, saying "Please don't touch anything, we don't want your energy on our crystals". I said I always clean my crystals after anyway.She said they already have been cleansed.So I'm already feeling uncomfortable because I want to touch the crystals so bad, like this is not a museum, I am a consumer looking to possibly buy something.I already knew which crystal I wanted so I asked her to take me to it. She lead me to that crystal, and I couldn't touch them. I had to look and see which one I wanted. I really wanted one since I traveled all the way to this mall to specifically find this crystal.She then proceeded to bring the container with the specific crystal to the counter. I told her the one I saw, since I am "buying" this crystal let me go ahead and "touch" it.Who touches it instead? SHE DOES! I don't want YOUR Energy on a crystal I just bought smh. Yes, I reiki cleanse and sage my crystals after.I wanted to continue looking but with these "rules" it was such a turn-off. I will NEVER go back there to support their business. Don't come here if you want to be treated as a child, go somewhere else with a better customer service experience.I've seen the owner respond to other negative reviews. You would have made more business if it wasn't for these childish rules. But since I "couldn't touch" I'll bring my money to a business with a better welcoming experience ?
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January 2024 by Kara Fahey
One of my favorite stores!! Had such unique stuff, I got all my Christmas presents here! Great handmade pieces, there is something for everyone!!
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January 2024 by The birder
There was this guy in there that made me pretty uncomfortable.
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January 2024 by Connie Florez
Worst experience I have ever had in Trumbull mall. Once I entered an India man ask if I was unhappy. Then for the next 3 min telling me that I should be happy during the holidays. Get a life Mr!! I just want to look around your store and not feel like I am in India with men badger or always have a motive to rip you off. I am an American woman in a store wanting time to look. Not badgered by your ideology! Pathetic little man.
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January 2024 by Nixeno
Amazing store in great customer service
