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March 2023 by Linda S.
I called their number and apparently I got someone in India. I believe which is wrong. You shouldn't outsource your phone calls to other countries when we're trying to support our country especially since I've been looking for a job for about two months now and nobody wants to hire a 60 year old but anyways I called, I needed a cord for my old laptop for charging it. The guy on the phone said yes we have that cord here and I asked what's the cheapest he said $20 I said definitely you have a $20 charger for my computer in that store even gave him the model number of my computer got there nope!!!!they have a $59 charger!! Went all the way down there just for that charger and they did not have it. There's nobody in the store anymore. The service is not good. Everybody's just kinda doing their own thing with their coworkers. It has really gone downhill. It's not worth going to. I'm surprised they're still open.
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November 2022 by Alan C.
i had the car department install Apple CarPlay into my Camry and not only did everything come out perfect, the guy that did it for me did an amazing job. Super professional and knowledgeable. Helped me out a ton.
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October 2022 by Sara S.
Horrible experience. The manager is a lier and lied to me numerous times throughout my visit. Wasted my time. I had to buy and item, return it, and rebuy it the next day because the manager was lying to me. Your managers need to be retrained and understand customer service. It was very evident that the manager was trying to upcharge me when I called out the manager instead of backing down he lost a sale. I showed the first person I interacted with about price matching a computer that was on sale with Amazon and he said yes they could do it. Then at check out I told the associate that i would like to add on the 3 year apple care and he said yes I can do that. So I leave and get home and realize that I was not given apple care rather I was charged for Best Buy tech. So I got in my car and went back to make a simple exchange, keep the computer just switch blue tech for apple care. However, the manager stated he couldn't do that and it was going to cost me an additional $50 even though apple care and blue tech were the same price. I asked why I was being charged an adittional amount and he stated that I was getting an extra discount on the computer bc I added blue tech which was a lie bc I was getting the computer for $799 since that was the price Amazon was selling it for and it was already agreed upon that I was getting the computer for $799 prior to even asking for apple care. Really disappointed that the manager lied to me. Since he was lying to me I decided to return the computer all together since he was trying to upcharge me and he kept lying to me all together. He lied to me hoping I would be d*** and just keep the blu tech. Lied to me about the price of apple car for the MacBook Air, it's $200 and he tried lying to me telling me it was $250 and that it only covers 2 years when it is 3 years. Then tried lying to me saying that I shouldn't have been able to get the computer price matched since it was an Amazon deal which is a lie bc the first associate gave it to me and the online chat at Best Buy gave it to me. I had to waste more time by having to rebuy the computer online where a Best Buy representative price matched the item to Amazon and waste even more time by going back to Best Buy to pick up the item. Would never recommend this store the manager is slimy and sleezy and is clearing trying to take advantage of customers. Wish I grabbed the managers name because his attitude was horrible and the fact he lied numerous times demonstrates his poor customer service, I expected better and will not be shopping at this location in the future!!
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September 2022 by Dorothy C.
I dropped my laptop off for a cracked screen to Greek Squad, when it came back the internet card was damaged. It went out again and came back with 2 more issues that it didn't have to begin with, so they wanted to sent it out again but I said no. When I brought it home the laptop was fine. REALLY!!!!!! During all this they had it for a month and I kept calling the store, but was routed to a useless answering service. I have paid off my account and will not longer do business with Best Buy.
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September 2022 by Linda B.
I went today to buy a laptop. Asked for assistance The employee said I will be with you when I finish with these ladies. He must have had a brain freeze because he never assisted me. He th helped other people before me. I Walked out and said you just lost a sale. He said I don't care! That's customer service for you! Thanks for nothing Chris! Will not be back ever. Staples here I come!
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May 2022 by Jeff S.
Got into an argument with the manager about my use of my wife's TotalTech membership for a TV purchase. He was very dismissive and when I asked if we could call Customer Service the response was I had to do it myself. He then said "do what you want ... have a nice day". I did then respond with something I should not have said but his reaction was over the top. He called me a piece of s*** and then followed me into the parking lot in a threatening manner. I am currently driving a used rental car while my BMW X5 is on order. The manager then proceeded to call me a lower in front of the other customers and made fun of my car. It would have been humiliating if I did not feel some degree of pity for this bully (and frankly take my share of the issue). However to react this way in front of other customers in very unprofessional. I will no longer do business with Best Buy while they employ such people. He could have simply asked me to leave and left it at that. Do not shop there. I actually got the same TV cheaper on Amazon.
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October 2021 by Brandon V.
Worst service I have ever experienced at a Best Buy. I purchased a new phone for order pickup and added a trade in within the same transaction. Received an email stating the order was ready for pickup and drove almost an hour to pick the phone up. Got to the store, had to wait awhile for anyone to even show up to the order pickup station, then was told I would need to wait an additional four hours to schedule an appointment with the one cell phone person they had working there (on a Saturday, probably the one day of the week they should have more than one person working). Cancelled the order on the spot. Does not make sense that an order is "ready for pickup" if you're not actually able to pick up the order and walk out of the store at the same time. On a high note, I was able to complete the same transaction one hour later at the Orange Best Buy. That location has experienced employees and is obviously managed much better than the Trumbull location.
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October 2021 by Sue H.
File this one under "O" for Oh, brother. I went in to buy a Fitbit (gotta get moving) and a screen protector. I was helped almost immediately, and he even went to the back to find a model in black. The protector was another matter - one couldn't be found in the locked cabinet or on the shelves. He asked another sales person, and she assured us they weren't in stock. I was impressed with her ability to recall every item in their inventory without checking. I went up front to buy the Fitbit, brought it to my car and returned to double back to the shelf to check for the protector. A man at the help desk assured me that if the sales people said it wasn't in stock, it wasn't. He said the online inventory didn't keep up with the actual stock, and the sales personnel knew best. I went home, immediately found it online at the store and ordered it. Half an hour later they sent a text that it was available for pickup. At the Trumbull store. Where everybody said it wasn't in stock. Oh, brother.
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June 2021 by Cindy N.
PERSELL... apparently one of the supervisors was not nice . We waited in the car for 25 minutes for a curbside and I had to go in. When I spoke to him about it he said "they have other things to tend to"... i than said then why offer curbside pick up and he had nothing to say except it is what it is. Terrible terrible customer service . Than when I went into the store I literally had to wait for them to walk around the store and act like they didn't know what to do for a curbside pick up!It wasn't even ready being the email said it was ready !!
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February 2021 by Allie S.
Since COVID, this particular Best Buy location has gone down the tubes. Super aggressive when you first walk in. You cannot step into the store without someone attacking you, asking what you're there for. Missed the 15 days to return something, and the customer service person was so rude and said and I quote, "And it says on your receipt that you're a rewards member, and reward members typically know they have 15 days to return something."
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December 2020 by Haley W.
Has to be one of the craziest days of the year, but get this: the lead manager is standing right at the front door, and every time a customer expresses thanks for a team member's work, he radios it out to the entire staff..."___, you just received another compliment! Incredible. Keep up the amazing teamwork everybody." Such positive energy, I can feel it all through the store, and the service is beyond wonderful. Amazon is great, but *this* is why we still need retail.
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October 2020 by OhMan G.
I've never written a Yelp review in my life. But if you have any, and I mean ANY Best Buy nearby, go to that one. Please. Drive 30 minutes if you have to. Even an hour. I drove 1 hour to go to Trumbull and pick up an open box TV. There was nothing indicating that it was missing items online. I get there and immediately look at the tag. The tag says ... THERE IS NOTHING MISSING. I go home, open it up, and I see that there's no remote, stand, or manual. Confused, I call them and they basically tell me there's nothing they can do despite the false tagging. What makes this worse? The hours spent on the phone on hold, getting hung up on mid conversation, and of course having to drive an hour all the way over there. Janky Best Buy, go somewhere else. Please.
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September 2020 by IDK T.
Yeah horrible technical support they claim to be an after hours Apple authorized distributor or repair center but all that means is they'll send it to Apple there's no one here in my opinion with any skill set to fix the phone or to fix any other Apple products their standard responses let us plug it in and will ship it out it'll be two weeks they do not have the aptitude in my opinion to fix any devices at this location I stood here for over two hours and all I heard from every single interaction between client and geek squad was sorry we can't do anything about it it's broken you need to buy a new one you must replace it you have to go to the dealer you have to go to Apple or we have to send it out someplace not one time did I see somebody come in here and leave with a satisfactory result to their issue
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August 2020 by Maureen M.
I needed a battery for my Iphone, I went on line and made an appt for the Trumball store, before I left my house for the hour long trip, I called the store to confirm that I could get the phone battery, the price and that it could be completed that day. I went to the store to the Geek squad, told the young lady what I needed, she said she needed to check the phone first, she checked the phone and then said I do need the battery, only problem is there are none in the store, their stock is minimal, and she had no idea when they would get it in.I spoke to a manager, showed her the number of the store I called before I left home, again she said their stock is very limited. So if you want to get something fixed at Best Buy and you need a part,there is a good probability they will not be able to help you and your trip will be in vain.
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August 2020 by Philip H.
Horrible customer service. Waited forever to pick up an online order. Nobody seemed to notice the line was not moving.