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June 2023 by Sharon Birch-Jeffrey
The staff was very pleasant and helpful. I was able to get the information I needed to make my purchase. Look forward to returning!
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April 2023 by Abraham Gudino
The experience was amazing having Diana Lopez helping in every step of the way and her patience and attention to our detail we were able to choose the right rings for the bride and groome. She deserves a promotion and raise
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March 2023 by Alex
Highly recommend this location!!I have never previously purchased from a Michaels Jewelers, so this was my first experience and what a great introduction!Jim was the representative we worked with today and I would like to give him a HUGE thank you! He helped me find my correct ring size, cleaned a ring to perfection, and find earrings and necklaces. He wasn't pushy and his calm and humorous demeanor helped me feel at-ease.I walked in after visiting a neighboring store that intended to clean my ring with baking soda (yikes!). Jim stepped in right away to use their on-site ultrasonic cleaning machine and polished it as well. He assessed it to help me decide if I wanted to select something else, and offered to answer any questions I had (there were many haha!).After speaking about the types of earrings I was looking for, he led me to their white gold display. Once he showed me their selection, and I cannot stress this enough, Jim stepped away to give me time to view what they had and talk with my friend about what I preferred.He was so respectful and discreet in letting me talk through which earrings I preferred, and sanitized each piece before handing it to me to try on. He also led me to a more private area for viewing the pieces I tried on.I ended up selecting a lovely pair of white gold diamond studs, small gold heart drop hoops, a gold Singapore chain, and a lovely one-of-a-kind estate crab pendant. And none of it from pressure from a Michaels representative!Thank you for being such a help Jim! I will absolutely be returning for any future purchases and to make sure my new studs, hoops, and necklace are properly cleaned!
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March 2023 by Victor Gonzalez
I’ve had issues with Michaels Jewelers (Waterbury Location) before, so I was very skeptical on going to another one at all. I came to Trumbull location second guessing and let me tell you I was not disappointed. Felt a little uncomfortable with a purchase but let me tell you K the manager knows how to please your needs and will not let you leave unhappy. I’ll be sure to come see you again. Big thanks to Tom as well, I look forward to coming back again soon !!
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February 2023 by Peter Murphy
Tom made a tough process in buying a diamond pendant an informed/educational experience. Michael’s is lucky to have Tom on their team. What a great representative of, what I learned from him, a family-owned company with its own great history.
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January 2023 by Leora Joy
Did a beautiful job repairing an antique diamond watch. Looks beautiful. Also fixed a back to earring with no charge. Very pleasant atmosphere. Wouldn't go anywhere else.
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January 2023 by C A
Tom was superb! He led me to exactly what I needed! Thanks great job and customer service!
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September 2022 by Latin Eyes K
I needed my gold necklace lobster clasp replaced and I had gone to 2 other jewelry stores in the same mall and received poor customer service .I went to Michael’s and met Bonnie she was very professional and had a wonderful attitude.You can tell she enjoys her jobShe was just awesome helped me with pricing of repair and gave me details on the timeframe when I can expect my necklace back.I went to pick it up today and met with Linda and Bonnie both wonderful ladies and very kind and courteous.I would definitely go back for any repairs in the future or even to purchase some jewelry. You should be proud you have wonderful employees.Thank you for the great service ?Keep up the great work my necklace looks wonderful .?SincerelyCarolyn
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August 2022 by Shanee Fulton
I had an amazing experience at this store. I learned about jewelry, engaged in a great conversation, and felt a part f the Michael's family. Both Karen and Tom were wonderful and I will be pack for all my jewelry cleaning and repairs.
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August 2022 by Mike Krajewski
Bonnie and Blake were extremely helpful throughout my entire purchase and helped me get exactly what I envisioned. They even brought in extra items for me to compare and contrast and helped me every step of the way. For any future purchases, I will definitely be coming back and requesting either one of them.
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August 2022 by Madi Robertson
This was my first time visiting the store. I ran in quickly on my lunch break to have a necklace repaired. The gentleman was so kind and immediately fixed the item. I will surely be coming here for all my jewelry needs in the future! Thank you Michael’s team!!
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July 2022 by Shanee F.
What an amazing experience! The two associates in the store were very helpful and attentive. I learned a lot about my jewelry, how to clean it, caring for it, and where it is made. I felt very welcome and happy being in the store. Karen and Tom are a dynamic duo and I will forever use this store for all my jewelry repairs and cleaning.
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July 2022 by Ricky Boy
I was up at the Trumbull shopping park and I had purchased a watch and a ring from the Trumbull store 5 years ago. The ring had some type of defect in the metal, and they are shipping it back to the manufacturer where I will be getting a brand new ring. While I was there I also purchase another men's ring and I'm very happy with the store. The associates Blake and Diana were super helpful ,I will definitely be returning to the store in the future.... great job folks keep up the good work...Rick S.
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July 2022 by Genesis Paulino
i purchased a necklace here for my friend and she absolutely loved it! She decided she didn’t like the yellow gold and they accommodated her perfectly, and ordered the same necklace in white gold! The staff is perfect and extremely professional! Will never go to another jewelry store again!
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July 2022 by Josue Paulino
This jewelry store the best store to shop for jewelry. I bought a ring for my wife and it’s been 2 years now and it looks brand new. Fantastic service too!!!! Amazing rarities of rings, necklace, bracelet, charms and many more things too!!!
